HVAC reviews in Akron, Ohio

Brian was our technician and came to conduct our annual furnace inspection and to install a humidifier unit to our furnace. He is prompt, professional, knowledgeable and has a great work ethic. He’s also very good at explaining any issues and how he’s going to address them. Very happy with his service.

I have a tankless water heater that is in a crawl space less than 5' tall. Henry has been doing the annual service call and inspection for several years. I get a convenient text message when he is on the way and a call when he arrives. He is highly knowledgeable, friendly, polite and respectful of my home and furnishings. Today he also assisted me with obtaining a FREE cartridge for my faucet, which he will be installing after it arrives.

Everyone was very helpful, answered all my questions and concerns, on time, and did everything they could do to get my furnace up and running as quick as possible and did a wonderful job at fixing my pipes too. Quick, efficient and friendly! Definitely will recommend to friends and family!

Brian Hughes from Arco visited me today and helped me understand what issues my systems were having and what needed to be done to correct them. He was fast, and courteous and was very upfront on pricing. He even offered some tips on what I could do to help keep my systems running right. Thank you Brian!

I first met Alan MacMonigal on January 9th 2023, for no heat from my in wall heater/ac unit. Very pleasant to deal with and knowledgeable. He was tenacious (in a good way) and determined to fix it for me. He was never discouraged and kept assuring me it would be fixed. And it was! I was impressed with his patience while he tried to explain to me what he was doing and what was happening next. I would recommend Alan and Arco to anyone who needs help with one of these units. Job well done!

I had to have a toilet replaced and went with the new one piece, full skirted model. Translation = very heavy and cumbersome. I paid Home Depot for the installation and they subcontracted it to Arco Plumbing. Well, Henry from Arco came out and he did a fabulous job despite the toilet certainly not being easily lifted and maneuvered by one person. Very fast install and he was very personable. I have no hesitation in highly recommending Arco Plumbing.

Arco thank you so much for sending Mike Marcinick on the service call to my home. He examined both furnaces in our family apartment building. He was so kind and patient in explaining to my aunt and I repair/replacement options. His customer service was excellent and showed that he is clearly a master in his craft as technician. We will definitely be following up with the recommendations made by mike.

Brian from ARCO was able to repair our 20-year-old air conditioning unit while explaining the problem thoroughly. He was very friendly and knowledgeable. As requested he gave us options should we want to replace our two furnaces and air conditioning units. We were very impressed with his knowledge and his ability to communicate our options.

Thank you Anthony from Alco heating and cooling for all your help in getting us this loan. It was a pleasure working with you. We look forward to have our new furnace installed by your team. I would definitely recommend this company to my friends and family

Awful. I need a drain snaked. I called them on a Saturday afternoon and scheduled them for between 8:00AM and 10:00AM on Monday. After waiting until 10:30AM I called them to check on the status. After being on hold for fourteen minutes they came back and said they were busy and were not coming. They stated I had to wait at least three more days for an appointment. They also refused to take responsibly, stating it was not their fault because they use a third-party scheduler.

Brian has been my serviceman when my furnace went out during the Christmas week. The office was closed and until after Christmas, luckily I was able to keep resetting the furnace could be serviced. Brian is very professional and polite. He has a good work ethic and friendly. I highly recommend Brian as a top notch service man.
Thank so much,
Bill E
Brook Park, OH

Just wanted to express my thanks to Brian H. He was very professional and friendly, and solved my air conditioner issue quickly. Nobody likes working in the rain, but Brian exchanged my parts fast and with a smile. Arco will get my future business because of Brian. Thanks again!

Mike was very compassionate, impatient and concerned for the customers. I’m health and well-being when it came to the heating he did extra job explaining and the pros and cons of the choices made. He was an excellent professional yet concerned staff member of Arco Excellent customer service I would recommend him to others

We had an emergency situation where water was leaking from our cold air return out of the ceiling and onto our wood flooring, on a Friday night! Mike took our call and responded immediately! He knew what the problem was and fixed it in a heartbeat, not only were we relieved and grateful for the emergency service call but so glad that Mike was the one to come and make the repair. He was amazing in every possible way! Great company, great service!

I had a great experience with Arco Comfort Air. All the employees were friendly and professional. Scheduling was quick and easy. My technician, Henry, was great. He was on time and completed all the work quickly and did an excellent job. I would highly recommend them.

Henry from Arco did a fantastic job installing a new toilet. He has a great personality. I enjoyed every moment while he was hear. He gave me some great information about how to clean the bowl. If I ever need service for anything else, I will request him. Thank you Henry!!

Arco installed a furnace in my home. I needed it immediately. They responded in a timely manner and accomodated me. The technicians were excellent- a great installation and completely cleaned up after themselves. The consultant that wrote up the job - Roseann Cyngier was very knowledgeable. I’m very happy with the installation

We purchased the Black Friday special from Home Depot ($8.88) and scheduled to have service completed with your company. Allen Mac Monigal completed the service on our furnace and was incredibly professional AND personal. He made us very comfortable in his abilities and time in our home. Would highly recommend him and Arco! Thank you!

Unfortunately we needed both electrical and HVAC assistance. Fortunately, both Jessie and Cliff were great. Both were prompt and polite and kept us informed the entire time.

Ben Price came out on the same day to assist with our water heater issues. He was kind and professional and showed us exactly what the problem was. Thank you so much Ben!

Thankful I am on their maintenance schedule so I’m able to get a discounted Service called. When our furnace transformer went out during the hottest days of the summer, Allen was available to come the next day and get us fixed so we had air-conditioning again. Allen was very responsive, professional, and had top-notch workmanship. He was very friendly, and at times even funny which I enjoyed. Even the yearly maintenance staff is always very personable, friendly, and go above and beyond to take care of their customers.