Reviews of local pros in Broadview Heights, Ohio

I had a dryer malfunction, and Total Appliance was able to find that my washing machine and dryer were under warranty and serviced the dryer at no cost.

But more than that, my technician Sean delivered the highest customer service possible, he was extremely pleasant to work with and I’m happy with the job he did.

We’ve never had such great service from any other company. They reply quickly and get us an appointment quickly! The service gentleman that comes out is very kind, experienced and explains everything he does. Always great service and great people! Thank you for your all around experience with such a great company!

When they say $109 to come out $40 every 15 minutes to diagnose after that, they told me the problem told me the part was $99 which I thought was a reasonable he was there for a total of 10 minutes putting the part in and they charge me $135 just in his labor to put the part in and I asked isn’t it $40 every 15 minutes oh no that’s just for the diagnosis. This has a labor value to it I just think it’s ridiculous They would charge $135 to have a A part installed that took less than 15 minutes They are very overpriced on labor and parts. The part is only about 60 bucks if you go by yourself.

We were delighted with the service we received from Total Appliance- the service technician was knowledgeable and was able to identify our problem with Thermador range. The next week he returned with the correct parts and repaired it, all in time for holiday cooking! I wish I had called sooner!

Joe was great!! He quickly identified what was wrong with my dishwasher and we discussed the ultimate resolution. The only reason I knocked off a star was that I wasn’t informed of the based service call fee when I called to schedule so I was a little surprised at the final total. My fault too for not asking, I guess? All in all would definitely recommend Total Appliance

Had a really great experience with Total appliance. They worked with me and my insurance to repair our refrigerator. John was on time, friendly and very knowledgeable. They needed to order parts but John got our refrigerator back to temperature so we could use it for Thanksgiving until the parts came in.

Joe was prompt and quick to go about his work. I added checking for a gas leak and he took it in stride. He narrated what he was doing in a very helpful way. Verified the issue I called about and found no gas leak. Told me to call if we smelled anything further. Excellent visit.

I simply cannot recommend Total Appliance Service enough! Kevin is extremely professional and a wealth of knowledge on the operation of the appliances. Communication is second to none and response time is fantastic! I would NEVER consider going anywhere else for my service needs. I only wish I could leave 10 stars!!!

Johnny was my service repair person. He was prompt, found my home without a problem, wore booties to not track in dirt, appeared to be very thorough in his assessment and was very detailed in his explanation of what he did, what he uncovered and did not uncover and recommended steps I should take to resolve the issue. Great customer service …

We have an extended warranty on our Whirlpool refrigerator. We had problems with the thru-the-door ice dispenser and logged the issue in the Whirlpool app. Total Appliance responded within minutes. We were able to schedule a srrvice call within a few days. The issue is solved and we are pleased.

If I could give this place half a star, I would. This place preys on the vulnerable. Their diagnostic fees are outrageous. My elderly parents were forced to pay $300 just for a diagnostic. After receiving a quote for $850, we called another company. They came out and fixed the issue in 15 minutes for free. Steer clear of Total Appliance Service. Call Fred’s Appliance Services instead - honest technicians and no exorbitant diagnostic fees.

Technician was in my house for 10 minutes. Told me it was a known issue with Speed Queen dryers. and was not a problem. He admitted he knew that before he even got there and knew it would be a short visit, then still charged me $170 for something he could have told me over the phone.

Total appliance is ac great service company. They were able to get me an appointment quickly. They did the needed work and John the technician was thorough in servicing our Sub Zero refrigerator.

I was pleased how quickly they were able to service my refrigerator. Contact with the office was easy. Brandon fixed two major problems we had, and even ran to a parts store to pick up an extra valve we needed. Everything is working perfectly.

Joe was both pleasant and efficient! We had to go through the runaround with our property owner but total appliance was amazing with communication and their work. The dishwasher works just as well as the day it was installed and it only took 30 minutes!

Was able to schedule quickly, called with window and here on time. Very good repair person, professional, friendly and helpful. Service under warranty so no charge. Thermadore 48" commercial range.

Went through them from our Home Warranty and they were awesome. If we ever need service like this again we will definitely request them. They were very timely, great communication and did everything they said they were going to do and when they were going to do it. Couldn’t be happier.

I have had great experiences in the past with Total Appliance but my most recent was a swing and a miss. My lower oven was not working, they charged me $200 to tell me what the issue was so I ordered that part and installed it myself because the part was $225 and they wanted $500 to install it, not to mention they did not have the part in stock. After installing the control board they recommended my issue was not resolved. It was my second thermal fuse that was the culprit as I had suspected when I called them out to my home. That was a $20 part and 30 min worth of worth to install it myself. Some wasted $400 unfortunately on service call and $225 on a part.

(Update- I contacted customer service after seeing the suggestion from the response of discussing the matter further. The customer service rep said that regardless of whether the diagnosis was correct or not the service charge for that misdiagnosis is non-refundable. I offered to have them come verify my assessment of the hardware and she refused, said it wasn't necessary. So now I am going with a 1 star review.)

Highly recommend Total Appliance - they were easy to schedule with and came to my home quickly. The tech was professional, friendly, and arrived on time. He was able to diagnose the issue with my dryer and clearly communicated what was needed to fix it + the cost. Pricing is transparent and fair. Will certainly use Total Appliance Service in the future!

Technician did a fantastic job of diagnosing and troubleshooting unit. I provided the details of the symptoms of the unit before the visit, and ensured we have suspected components for his visit.

He got us back up and running same day. Very professional and knowledgeable.

Marissa was just wonderful in calling me in a very timely fashion after my service call was ordered from GE's warranty department. Marissa was extremely pleasant, efficient, accommodating & professional! She represents your company well as the 1st contact with your customers. Patrick, my service technician, arrived right on time, the very next day! Although he wasn't as friendly, & seemed a little ill-at-ease, he figured out a way to fix my oven without having to replace a part that he originally thought necessary. After recalibrating my oven temperature control, he tested it out with patience & my oven now works beautifully. Thank you, Total Appliance Services for a job well done!