Appliance Repair reviews in Cincinnati, Ohio

The repairman was polite and very knowledgeable. He explained to me exactly what was wrong with the dryer. And replaced the part quickly. I will definitely use this company again

Great service very professional

Absolutely wonderful customer service, would recommend this company to family & friends!

Their sevice is lackluster, not reliable and their customer service is horrible. One serviceman smelled of smoke, body odor and cologne.

Cant get ahold of anyone for a month i had tried. They also have had my tv for a month still dont know whats going on. I jave got my tv from best buy amd because geek squad was to busy this was the third party and they have not communicated one thing to me then they are requesting payment from best buy when i dont have my tv they still have it over a month now. SCAM SCAM SCAM

Ridiculous phone system, impossible to contact, how does a supposedly reputable company do business like this?
Now I’m supposed to trust this outfit to fix my fridge? Warrantech (appliance warranty company) insists that I get a 2nd opinion from this outfit. This is a losing situation...

I would not even think of using this place to work on anything!! They do warranty work for Best Buy and I don’t see how!! I had a 2 year old 65” Sony tv go out and Best Buy assigned this place to do the work. The guy gets to my house and didn’t know what to do since my tv was hanging on the wall. He acted like he can’t work on it!! I told him I will help him take it down. He then asked if we could set it on a table that was less than half the size of the tv and it would have broken right into the tv screen! I said NO I’ll move the table and we can set it on the floor. With it on the floor, he was a bit confused on how to take it apart. I helped him get the back off and he looked lost. He looked like he had no clue what he was doing and only checked a couple things that made no sense to me (and I’m a maintanence tech that does work on 30k convection ovens along with other things). I watched him put his hand on the tv to hold his weight up 3-4 times. I had a really good feeling that this wasn’t getting fixed. After maybe 5-10 minutes of waisting time he says he needs to take it with him. I laughed and said I figured. He takes my tv and just slides it into the back of his van and rests it up against the shelves on the sides. I the. Said “ you know there’s not a scratch on this thing right? I assume it’s going to come back that way!” He said he does this all the time it will be okay.
Well, 35 days later I’m getting my tv back and it still don’t work because they have never even ordered parts. That was only found out since Best Buy had to contact them to see what was going on because they had 30 days to get it fixed and back to me or Best Buy replaces the tv! So he brings my tv in and says “there ya go”. I asked where my power supply was? He looked at me like a deer in the headlights asking if that was like a box or cord? I said yes the brand new power supply I just bought for the tv!! So he does go back and gets the power supply which I was surprised. I told the guy, “well, thanks to you guys’s big mistake and couldn’t do your job I get a new tv!” He was happy to hear that. Lol yes Best Buy has approved me to take this in for a new one since they couldn’t get it fixed in the amount of time in their policy. I benefited from this but luckily. I would never rely on this company to work on anything whatsoever.

Our home warranty set us up with this company for our refrigerator. Our service was supposed to be a couple weeks ago but haven't been able to get in contact with them since. There is no way to leave a voicemail for them to contact you back so I guess you just have to keep calling them.

Our Sub Zero refrigerator, twenty years old, failed on us. Within four hours of calling Don Bacon, technician Justin B was at our door. He was highly professional in his work, explained the problem to us, arranged to have repair parts delivered to us within a couple hours, and fixed the issue. All the while, he was conversational and polite, a very well spoken individual. The next day I experienced a problem of my own making on the freezer racks. Justin tried mightily to solve it by phone, and failing that he came to our house within 45 minutes and fixed the issue readily. Very high praise for this fine company and for Justin B.

Appliance repair gives me anxiety due to the concern that we’re about to be ripped off, something is going to be damaged, or the technician is going to be a jerk. Bacon is just the opposite in every sense. The technician, John, was amazing. Super nice, easy to talk with, and definitely open and honest. He was professional and the pricing was very fair. He protected everything and was very cautious. I will call Bacon next time for sure.

I highly recommend Don Bacon Appliance Service!

Our washing machine was leaking water. I contacted a few places to get it repaired.

Don Bacon Appliance provided me with a date. I was contacted on the agreed upon date and was given a window of “between 1pm and 3pm” My wife said the serviceman (Drew) was there at around 1:15pm.

My wife also said he was polite and helpful. Completing the repair and assuring that it was running properly before his departure.

We appreciate the service, professionalism and punctuality. Thank you Drew and Don Bacon Appliance Service.

Great customer service, great advice, very knowledgeable, and quick repair work. I'll definitely use their service again in the future!

Your employee, Drew has been to my condo twice now for repairs on my dishwasher & yesterday my refrigerator/freezer. He worked very hard trying to locate the problem. When he did discover what was going on he actually left to get a part & quickly repaired what was needed. He is very informative about what is happening to the appliance.
I will recommend Don Bacon Appliance to all my family & friends.
Thank you Drew for being so caring & helpful.
Deb Cappel

Called us in the morning and advised the . To hour window of time the rep would be there to fix the problem with the dryer, 10 minutes into the start of the window the rep called, showed up a few minutes afterwards and resolved the problem in 30 minutes. Rep was really knowledgeable ,parts were on the truck ,and I could not have believed it would have went so well , we have used Don Bacon appliances previously and highly recommend them. thank you

Exceptional customer service with quick appointment availability. Clean, friendly, professional service tech. Knowledgeable and efficient and had all parts and equipment needed to complete the job. Love finding great companies to keep things running smooth in our home.

Called Wednesday AM, they offered to have someone come the next day. I requested an afternoon time slot. Thursday AM, I got a call from Jeff, the technician telling me he would be here between noon and two. He arrived, was thorough, knew his product, and although he found no issues, he made some suggestions to help troubleshoot it if it persists. He also told me that if there was a need to return within 90 days to readdress the issue, there would be no added service/trip charge: Just parts and labor. Outstanding service. I will use them again.

I called and Jessica was the first person I spoke to. She was very friendly and very prompt in getting someone out to take a look at my dishwasher. Colin came the next day and was very professional and got the job done. He was able to replace the part that was broken and even went above and beyond to scrape off the heating element. I'd HIGHLY recommend them!

Exceptionally professional service; they were experienced and prepared. Drew fixed two appliances for us (washing machine and freezer) in under an hour, and as a bonus he was nice to my dog. :) The online scheduling was convenient.

I have had a wonderful experience with Don Bacon appliance service. Drew was my tech and went beyond the call of duty. As soon as he left, I called my two daughters, one in Terrace Park and one in Indian Hill and told them to ONLY use Don Bacon Service and be sure and ask for Drew. Thanks, Drew!!!

The Don Bacon group have always been prompt and efficient, and have
always treated me honestly and fairly. Jeff is my service man and
he is such a friendly, good person and I feel very comfortable with
the home service. Thank you Jeff.

We had our dishwasher go out and called Bacon for a service appointment. They called ahead and were on time. Drew was our service man and he was very friendly and professional. His advice to us was not to have it fixed and it was at the end of it life. I feel he could very well have charged us to fix it and then have something else go wrong down the line. I would definitely recommed their service and will call them for future repairs.