Appliance Repair reviews in Cincinnati, Ohio

My subzero ice maker was broken, and the technician from Don Bacon appliance service was very professional and knowledgeable and got the job done correctly. Highly recommended!

I called them on a Monday for a Whirlpool refrigerator that appeared to be short cycling. Got an appointment for Wednesday.

Excellent service. The techs were prompt, courteous, thorough, and honest in their assessment (didn't charge for anything unnecessary). Their diagnosis also came with a 90-day warranty (if the fridge has the same problem within 90 days, they'll come back out without charging for a second service call). Would definitely hire them again.

Everything about this company is highly professional. The receptionists were friendly and efficient. The technician was very knowledgable and exceptionally professional. He was able to diagnose and repair my Bosch washing machine quickly and went above and beyond by undoing a sloppy repair done by a previous appliance company before he could complete the repair correctly. I can't recommend them highly enough.

Thank you Justin & Don Bacon Appliance for your excellent customer service and for a high quality repair job!! When our dishwasher was malfunctioning, our technician Justin quickly diagnosed the problem, explained the situation and then effectively replaced the broken part. He was extremely knowledgeable and courteous of our home. We couldn’t be more grateful to have our dishwasher back up and running!!

LOOK NO FURTHER PEOPLE - USE DON BACON APPLIANCE SERVICE FOR ALL YOUR REPAIR NEEDS - We just bought our LG dryer a few years ago. John the Terrific Technician (as we fondly call him in our house) at Don Bacon was wonderful! We noticed the dryer stopped working the night before. We never had an appliance repaired before. We just moved from Chicago to Cincinnati. We randomly emailed Don Bacon that same night via their website knowing those kinds of requests probably take 1-3 business days to reply. First thing the very next morning (before 9am), they called us wanting to help. WITHIN THE HOUR John the Terrific was at our house assessing our non-functioning LG dryer. That’s crazy efficient! What an amazing company. John the Terrific Technician determined within a few minutes that it was a damaged fuse (completely taking apart the dryer in 2.5 seconds). He did not have one in his truck. He said he’d pick one up and return later that afternoon. Of course that afternoon was our first snowfall. It was a treacherous snowstorm but John the Terrific Technician still came through. He showed up later that evening with the fuse and as promised, the dryer was repaired and worked that very evening. He did not rush out once it was repaired (it was late - if it was me I’d want to get home to my family and eat a late supper). He stayed to run the normal tests and even went outside in the snowstorm to check the vents and airflow. What an amazing company. What an amazing employee. Thank you so much Don Bacon and John the Terrific!

Drew was on time. He got straight to work. And diagnosed my issues with my dryer and washer. In my opinion he was genuine and straight forward with what my options were. Thanks again I appreciate you!

Dan was terrific repairing our appliances today. He was on time, kind and thorough in his work. He called to give us an appointment window in the morning and we briefly discussed the issues our dishwasher was having. He suspected immediately the cause of the trouble and said it was likely something I could tackle. I appreciated the genuine and honest feedback, but wanted him to come out to make sure, so that I wouldn’t cause further damage by being unaware of exactly what to look for. The company called again when our tech was on his way. Great service all around. Thanks!

I was so very pleased with the efforts of our repair expert, Drew, today. My oven was in a bad way, and Drew not only figured out the problem, but identified some scary fire hazards (thanks, mice). He was wonderful, and gave me a to-do list to prevent the mice from chewing our wires. I was very impressed with both his professionalism and his expertise.

Excellent customer service all around! Issue with my Samsung Washing Machine was addressed and fixed promptly. My technician, Drew W. was courteous, friendly and explained everything he was doing. I would highly recommend Don Bacon Appliance Service.

Excellent service - every time and across multiple appliances!!! Drew took the time to diagnose and thoroughly explain the problem with our dishwasher. He told me it wasn't necessary to replace the part in question. He also made recommendations to improve future performance of the appliance.

Drew came to our house for a dryer repair. He called prior to arrival to discuss the issue at hand. Then he arrived within the given time frame. He was able to fix the problem quickly & extremely professionally. I was completely satisfied with the entire experience. They have a lifetime customer here!

I can’t think of a better service I’ve had done in the last five years of being a homeowner. Our dishwasher went down and he gave us a thorough and honest answer instead of charging us hundreds of dollars to replace a lemon product. He even gave dishwasher recommendations based on his experience and it’s the best appliance in the house by far. Then the following month, our refrigerator started leaking water, and he figured out a clever workaround to still allow it to use water without replacing the filter which is going to be $400 for our particular fridge. He basically bought us an additional year to save up money to purchase a new fridge. We seriously owe this place so much for how helpful they’ve been.

We consistently use Don Bacon. They are head and shoulders above every other service entity we've ever encountered. Quality Service. On time. Great advice on products to purchase and how to maintain our equipment. (We've had worked with a few members of their team and all are excellent). I recommend them wholeheartedly.

Prompt response time. Our repairman was personable, professional and found my problem immediately. Fixed my 15 year old washer quickly. I will definitely call Don Bacon for any future repair needs.

They came in November to fix our washing machine. It worked fine up until last weekend when the same issue unfortunately popped up again. I'm glad to say Don Bacon came out again and repaired the issue at no charge. That is the kind of customer service that builds loyalty. Thank you Don Bacon!

i Have a 600 series Sub-Zero refrigerator/freezer. It is 17 years old. Recently the refrigerator (fresh food) side was having trouble holding temperature. Called Don Bacon and Dan arrived. He diagnosed the problem in 10 minutes as a leaking evaporator coil. Then came the miracle. He said he could fix it right then as he has the parts on his truck! That was a first! Normally the repair guy would have to order the part and return in a couple weeks to repair. Dan did a thorough repair job and even, without my asking, replace two burned out light bulbs in the unit! Fist class service, the best I have had in my memory. (And I am 81 years old.)

I noticed everyone gives Don Bacon 5 stars as I did. They deserve them.

Don Bacon is a great company for your higher end appliances. I use them to service my subzero fridge and freezer, they always offer up helpful tips! Most recently they came to service my thermador oven, and they were really helpful with parts, etc. I highly recommend them, not just for repairs, but also regular maintenance.

Repaired my dishwasher after water inlet valve burst during a cold snap. They were friendly, professional, and got the job done quickly to fix our dishwasher - I would highly recommend! They also had some good suggestions about how to avoid running into the issue in the future.

HAPPY CUSTOMER FOR LIFE! My 10-yr old Bosch front load washer stopped working mid-cycle, flashing an error code before completely dying. I researched the error code and thought repair would be the economical way to go. My sweet husband said go buy a new set since ours were older. However, I decided to try the two popular online contractor referring services but no one they suggested contacted me! So, I decided to check out new appliances and yikes, are they expensive! Back to Plan A. I called a few appliance service places near me and they would not service Bosch. Seriously?? Finally (after 4 days), I googled "Bosch repair" and found Don Bacon. They were local and had the best reviews, so at midnight, I filled out the online service request. I was so excited to get a call from them at 8:10 AM and a service tech was on his way to my home within a few hours! Not only was Dan professional, friendly and on time, he came carrying his own booties, work mat and everything needed to complete the job. Within an hour, my Bosch washer is working like new for under $200. Such great customer service and experience. Don Bacon Appliance Service, thank you! You have (another) happy customer for life!

YOU GET WHAT YOU PAY FOR! Read lots of reviews on Bacon before selecting them. Only negative I read was the high prices. My experience this morning with our Whirlpool dryer was fantastic. Service Rep was friendly, honest, sincere and explained everything. We both weighed the decision to replace the timer for $310 or buy a new dryer for $500. Service Rep said he personally would repair it because it is a solid brand, rest of dryer looked good. I agreed. I really came away knowing the Bacon Serivce Rep cared about doing it right and was very open when he was first diagnosing the issue. VERY IMPRESSED with this humble young man!

Drew did a fantastic job. We had three items for him to look at and he handled each one with great professionalism. He was polite, highly skilled and efficient. I was so impressed but not surprised as Don Bacon is known for this kind of service. This was not our first time using them and will not be the last. Thanks so much.