Appliance Repair reviews in Cincinnati, Ohio

Sean at Sears repair was very courteous and capable! He discovered the problem to my furnace breakdown and fix it in record time! Thank you!!!

This is the same repair I had done 3 months ago so I doubt it will be a long term solution, however, they were friendly and did a nice job.

I scheduled a service appointment and the repair person never showed up. When I tried called to see if anyone was coming, all the automated system did was confirm my appointment.

I tried to call 4 times yesterday. After 5 minutes talking to the computer and then over 15 minutes on hold on each call I reached a person one time. She put me on hold saying that she was not going to transfer me until I had another real person to talk to. 15 minutes later, I hear a click the next sound I hear is a computer saying please give me your phone number so we can get started. I told the computer 10 times what my phone number was and every time I my response was I do not understand. You also do not have an option to talk to a customer service representative which I think is very poor business. I originally had you out here on the 25th of October to replace the compressor in my refrigerator. The repairman weren't a place on my tile and when he put the refrigerator back into place pinch the hose that went to the ice maker. Yesterday the hose that was crimped flooded my whole kitchen. I paid you over $1,400 to fix the refrigerator now I had to pay another company another $157 to fix the hose and now I will have to pay at least 3 to $4,000 to have the water remediated damage fixed. I don't feel this is very good service and I can't afford this kind of shenanigans.

I waited a whole day. To get my ice maker repaired and they said they were rescheduling me for following week. I was offered an opening 2 days sooner. .Never was contacted by a real person till the the repair person came for appointment.

Was very happy with the repair work done on my dryer. Technician was friendly and knowledgeable. Showed me where the issue was and proceeded to complete the work promptly. This was my first time using the service and I won’t hesitate to use them again.

Will was very professional. He was a knowledgeable technician and with careful examination of my furnace he located the problem. He took time to explain what he thought the problem could be!! He got the part and fixed it in no time!!
I would not hesitate to call on Will in the future!!! Thanks so much!!

Awesome!
Very professional and polite. I like the way he took the time to explain everything to me. I would also like to express how impressed I was with how diligent and focused this young man was in examining, retrieving parts needed for the necessary repairs and having my furnace up and running in no time.

Thanks Again!

I was mostly pleased by the service we received for our Samsung refrigerator. The problem was quickly diagnosed and fixed. No new parts were needed. Service technician was friendly and presented himself well.

I did find a small gouge underneath one of the bottom drawers that I ad not seen previous to this service. No doubt it happened while trying to remove ice. I wish he had mentioned this before leaving.

Overall, good experience.

Technician was wonderful when got here. Sears schedule SUCKS!!!! Had 8-12 appointment window. He came hours late because of how he said was sent all over the place and other calls added on which pushed us back outside of the window. So window was a joke. Wasted my whole day waiting for tech and app kept supplying different times throughout the day.
He knows that this is a major problem. He took it upon himself to call in morning, but still couldn't expect that they would add more calls and push us back more.
So technician was 5, but customer service was a 1 or 2.

Terrible experience. Service was not completed. I had Sears come out to repair my ice maker. Technician diagnosed problem, ordered parts and schedule a date to return to install. I paid approximately $800.00 in full. Parts were delivered to me. Another technician came out, said refrigerator had to be moved out to install, scheduled another date to return. Same technician called AM of appt, leaving message he'd be there between 8 and 12 noon. Did not show or call (despite me calling him to inquire as to if he was still coming / was he running late) until 1:40. We argued over phone about his insconsideration and he refused to come out. I had to get another company to come (who by the way said the fridge did not need to be moved out) and I incurred another fee.
I have tried to get a refund for labor only; I am fine with paying initial diagnostic fee and parts, to no avail. I have called numerous times in the last 2.5 months and supervisors have 'escalated' complaint, still, to no avail. They owe me approxiately $450.00. Do not use Sears and if you do, don't pay labor until work is done!

Very nice guy who seemed to know a lot

Repairman was timely, efficient and explained situation very clearly even though the news was not good. Very knowledgeable.
5 star recommendation

Darryal was our third technician to work with our refrigerator. In fact, he was the only one that went through and did a complete Diagnostic check of the whole refrigerator and found numerous problems that weren’t even identified by the prior technicians. Darryal Is an amazing technician and knew exactly what was going on with refrigerator order the parts and was able to go ahead and fix our fridge and freezer. Darryal’s Kind personality made him feel as if you were home and one of the family. For my next project I want Darryal! Awesomeness!!!

I wish I had Darryal on the first visit for this project. Darrell evaluated the refrigerator and all the functions and was able to order the parts too fix our refrigerator and freezer. He does amazing work and his kind personality made him feel like family. Amazing! For my next job I want Darryal.

Absolutely horrible. We've been dealing with sears for 3 weeks and still have a broken appliance. They did come for the initial assessment and order parts ($900 that we paid), but have since no showed 4 times and we've had to call another repair company.

Now we are struck trying to return the parts (which we owe shipping on) and get our money back. It's been an absolute nightmare and I would NEVER use them again.

I would give negative stars if that was an option.

Responding to owner:
Have spent hours on the phone with customer service in a futile attempt to rectify. Mr. Appliance has now fixed the issue...

Our technician, Darryl, was great. Everything else was subpar. They do everything through AI now which messed up our scheduling and was difficult to work with. They also advertise through a company that is called something like "USA repairs" but it leads you straight to Sears, which is misleading. I'm sure AI will respond to this...

The technician was wonderful ! I wish I knew his name. He fixed the problems without a hitch and it’s been working good since. My only reason for giving 4 stars rather than five is how long it took to get it fixed! It’s summer time and regardless of time of year I told them I NEED ice for autoimmune diseases as well as drinking. So it’s been a rough couple months leading up to the excellent service I received from the person that actually fixed the problem. Ice is back after a few days and feeling much cooler and hydrated!!

Excellent service and very friendly technician. Went above and beyond expectations.

The tech did an awesome job and very efficient as well. Thank you

Simeon was very courteous and showed up on time. I trust that my washing machine will work correctly tomorrow when I use it.