Appliance Repair reviews in Cincinnati, Ohio

Technicians great, but overall Sears customer service system sucks. No way to reach a customer representative to confirm appontments or ask questions. No one showed up on first appointmet day and was not notified that no one would until the evening of the day well after that day's 7AM to 6PM apointment window. Rather than rate the technicians, Sears should be asking people to rate overall customer satisfaction with their repair service. If you did you would get negative stars. The problem is not with the technicians, but with the overall desgn and functioning of their customer serve system. Would never use Sear again if I could avoid it. Problem will probably resolve itself since with if service continues at this level of dis-service, Sears won't be in business much longer.

Thank you for letting us know the price $800 that we saved by having Sears warrantee-almost enough for a new refrigerator. Today is February 5, you have sent 3 different technicians since Oct 5. Scott, however, seems to have fixed it. He probably fixed it better than new because he made some extra adjustments to correct a flaw in the design of the refrigerator. It takes knowledge, attention to details and caring enough to do a completely good job. Maybe Scott wasn't available before. And all the parts - ( I kept all the rejects in case you wanted them back. ) would have added up to more.
Now about our stove... I was concerned that our oven didn't heat sometimes. One of your technicians came and replaced some computer part. The stove and oven popped the fuse and is dead in my kitchen. It was at least working before. Is there a "Scott " for stoves you could send over? My neighbors are missing their baked goods. Maybe before June?
Suzanne

This place is horrible! They completely messed up me being able to be reimbursed by my home warranty company. I 100% believe they did this on purpose. When we asked the technician to call our home warranty company to tell them what was wrong with the fridge he said he could not do that and to call Sears. You cannot reach a live agent when you call this place. Finally after jumping through 1000 hoops we talked to a supervisor who said he would send us what was needed. This was never done and we could not reach a live person again in time. They want you to buy their home warranty so they refuse to work with any outside warranty companies. It should never be this hard to reach a live person at a company.

We are extremely happy with Scott’s knowledge and his whistle as you work attitude. We just wish he was our first experience. Took way too long to get our refrigerator repaired. Scott would have had it completed right away.

You can only communicate with an AI chat bot. We have had two no show tech appointments. Nearing the end of the time slot we get a reschedule text message after we have already waited 7 hours. We even took off work for these appointments since the time given for a tech to show up is 8-5p.

Poor communication about ETA. Technician was clueless and did not fix the issue. Initial call to address this issue was in May; it's still not completed. Poor communication between Home Warranty company and technicians.

I spent $600 on a refrigerator repair with Sears Appliance. After 2 no shows for appointments the tech finally showed up to "repair" my fridge. After 45 days my fridge stopped cooling again. When I contacted Sears I was told they would come back out and diagnose it for a $129 service fee. I ended up having another company fix the problem. The joint was not soddered correctly and the refrigerant leaked out of the system. $400 later my fridge is working thanks to Mr Appliance. Stay far away from Sears. You can see in the picture the refrigerant that leaked out from the incorrect repair.

Tech did not wait but a few minutes therefore I missed the appointment. I have called choice several times and the appt Is still not rescheduled. Please reply

The gentleman came to my house and fixed my washing machine in a timely manner, he was very polite and explained what was going on with my washing machine. Made me feel comfortable

The technician was friendly, efficient, and thorough. He explained the issue and fixed it!

Technician was on time. Quickly went to work. Said what the issue was and "fixed" it. When he left we went to run a load of laundry and there was no change. Washer still didn't work. Can't speak to a human, referred by ai to use website.

Stephen was amazing. Kind, helpful, courteous, knowledgeable. He is the best you have. Please do whatever to keep him!! This is the second time I have had him come repair my lawn tractor and I have been overly pleased each time!!

He came in did his assessment and communicated with me I felt really informed and grateful.

Updated: Darryal is a fantastic repairman, who really knows what he is doing! He just completed my dryer repair, much more quickly than I expected. He is thorough and careful, pleasant and willing to explain. Excellent work, and a really nice man to boot.
Very, very pleased with the service he gave us!

The technician was prompt. And he was very knowledgeable and figured out right away what the issue was. He left me what needed to happen to move forward.

Furnace repaired, Sean was very knowledgeable. He explained everything he did, a great technician! We now have heat!!😊

He explained to me what he saw and what needs to be done and I understood him and greatful for the service call cause we are cold in this house and just need heat , thank you

Punctual, professional, and explained everything to me. I really appreciate the service that Sears delivered for us today, and we were able to get back up and running same-day!

your technician didn't fix my refrigerator but instead broke my water line then he left. I need someone to call me - I can't find any number ANYWHERE that doesn't send me directly to an AI attendant. I need someone to contact me ASAP - if you leave a number as a comment, I can call you right away. Water everywhere - and still a broken refrigerator.

I did get response on this review but the phone number you provided sends me to an IA attendant and there is no way to get to an individual - please provide me a number that actually works. I am very dissatisfied and need resolution.

Workmanship appears to be good and refrigerator is working properly. How we he was one hour and twenty minutes late after speaking with us and giving us an arrival time. Then charged us for excess time to make repair.

Horrible. Started out fine I guess. Tech came on time and determined I needed a new fan in freezer. Ordered from Amazon. Talked me into getting Sears Protection Plan for all my appliances since my furnace is also not working. Set up new appt. Part came and different tech came. He didn’t even try to put in new part just decided that wasn’t the right part and ordered another part from Amazon. Another appt set. Same tech came and put in second part. Didn’t even reset fridge or wait to see if it worked. Guess what. Fridge still not working. He took original part with him. So now I’ve paid for original$500 part and website won’t let me set up appt for furnace. Tried calling number and can’t get a human to talk to 😡😡😡