Appliance Repair reviews in Cincinnati, Ohio

Back in the day, didn't love this company, but ever since meeting Victor, the entire culture of the business seems to have changed. Victor has been staying on top of anyone that comes into my restaurant and makes sure we are always taken care of. Super professional, helpful and always takes care of us. Thank you victor, we appreciate you.

Yesterday's service of our big ice ice maker went great. Erik was prompt upon arrival and very thorough in the serving of our equipment. He paid close attention to detail and went over and above on a couple of things he corrected a couple of small things that he could have just let go but didn't. The system is working great and he did a great job. I will be requesting Erik for all my KY locations moving forward if he is available. Thank you

I called and they hung up on me twice saying “you must have the wrong number”. I called for appliance repair - this was the number listed and you answered “appliance repair” when you answered the call.

So rude.

Appliances fixed right the first time!

Didn't show up to 2 appointments. Has every excuse in the book why.

Responsive in making sure our home warranty didn't screw us

I got ahold of him to repair an ice maker he raced over to my house within days to collect my Deductible and then ghosted me This is the most unprofessional business I've ever had the misfortune of using would not recommend to anyone not even my enemy

Very unresponsive we tried contacting him multiple times after he said he would see about getting parts and let us know something its been 2 weeks now and still haven't even heard back from him even just to stell us what's going on ! Definately wouldn't recommend!

Worst experience I ever had. Been waiting for 3 months the get my dishwasher fix. Warrenty company is getting me a new tech. He didnt show up and kept canceling.

TJ Appliance Repair, LLC was scheduled to perform service on washer and dryer 12/2/2020 between the hours of 8AM-12PM. This was a confirmed appointment through The Home Depot Protection Plan. TJ Appliance did not honor the assigned schedule and there was no communication.

What a joke. Unfortunately, I was stuck with "tj" through the warranty company. Nearly a month of no-call-no-shows, excuses for missing appointments, and poor responsiveness.

If you have the option and it's not through your warranty company, go somewhere else for your repair. If it is through your warranty company, ask for someone else if you actually want the job done.

This company is terrible, schudule many times but not show up, one time Justin come up fix dryer and I tip him $50, but it works only : 2 weeks and break again. And now they send James , event worse , he not event show up:(I will not recommend to Anyone, waste time.

Tom is super responsive and friendly! He let us know when the part was delayed a day, but was here the next day. Took care of our issue. Would recommend.

The appointment with TJ was scheduled by the warranty service company. He called a day ahead and asked if we were available early and was here within an hour. When I explained the issue he was able to bring the parts to fix the issue while he was here.

This guy is untrustworthy. Not once, not twice, but THREE TIMES, he has forgotten our appointment. Yes, forgotten. When I call him to make sure he's coming, he tells me he forgot and that we should reschedule. He even had the audacity to tell me that I should've reminded him that we had an appointment set. Absolutely the worst. (Note: this guy was assigned to me by my home warranty. Otherwise, I'd drop him in a heartbeat.)

Have lowes protection plan. I talked to them in the morning he said he'd pick up part for our dryer and had it fixed before supper. Very friendly, fixed problem fast and would use them again.

I had a very positive experience with this company. Our home warranty sent TJ appliance repair over to diagnose and fix our LG dryer. He knew the issues immediately and ordered parts that day. 3 days later I had a working dryer again! Tom was very friendly and quick!

I would give zero stars if possible. We originally had this company scheduled for July 19. When no one showed, we called the number and were told that the owner was not at work that day. The man answering the phone was the owner's son and did not know how to handle warranty service requests.

We called the next Monday and were told the next available opening was July 30. On the phone, we told the company that due to living downtown, the only available parking was street parking. When the person doing the repairs showed up, they stated they could not find parking (despite the multiple spaces I told them were open). They also stated they were unwilling to pay the $5 to park in a garage. It seems short-sighted to refuse to pay $5 in parking for a service call that will cost much more.

This company has major issues with scheduling and customer service. If you are unable or unwilling to complete service downtown, remove it from your service area. If your son is unable to handle scheduling service appointments, find someone to work for you who is capable.

Made an appointment for someone to come look at my refrigerator the beginning May through my service provider assurant. A guy came out and said we needed a new control panel for our fridge and that he would order it and could take a few weeks, but he’d come back and put it in once it came in. Hadn’t heard anything so I called my service provider to reschedule another appointment for last Friday between the hours of 8-5, which is a ridiculous time frame to begin with but ok we scheduled it, just for a no show. So I took off work a whole day for nothing and fridge is still not fixed. Called Assurant again this morning a s she contacted the company who said now they think something else maybe wrong with the fridge too, which makes no sense bc the guy that came out never said this and if that’s the case why didn’t they call me and let me know and why did they reschedule an appointment again if that what they thought. Just terrible ended up making an appointment with GE. Just hope they actually come fix it…

Tom showed up promptly as scheduled. He was friendly & professional. He took over a repair on my dishwasher that Goodman was unable to complete. If you want to talk negative experience Goodman, several no shows and not even capable of removing the dishwasher from under the counter.

Had a contact back within one hour of calling. Tech was right on time, quick knowledgeable and even went above and beyond helping my wife balance the washing machine even though he was there to fix the dryer. Not sure what the other reviewers are talking about. Communication and speed were excellent. Will call again and highly recommend TJ Appliance Repair