House Cleaning reviews in Cincinnati, Ohio

Teasdale Fenton cleaned an oriental rug that had been in my family for nearly 50 years. Every contact I had with them was professional & courteous. The rug was picked up and returned on schedule. It looked NOTICEABLY richer in color. They met our highest expectations. I definitely recommend them.

Shane was the technician that came out to my house today, and this guy is a consummate professional. Said he'd been doing cleanings for over 20 years, and I gotta give him credit for being such an easy-going tech after all those years! He was more than willing to talk me through his process, gave me an ETA right up front and made sure to let me know which rooms he'd hit first so it was easy to get things moved around. The pictures I'm attaching to this review are just a small taste of the difference we experienced in our carpets in the whole house. It's a pretty high traffic area between the living room and kitchen, and the results really speak for themselves. Shane also made sure to point out spots in the carpet where he was having trouble with stains (they were oil-based so I didn't expect they could be removed). The pet cleaning service for the '3' rooms that I paid for was well worth it, and the cats are super happy, hopefully they won't ruin the hard work lol.

Overall the scheduling process was super easy, was able to get a call from the scheduling team within 1 hour of submitting my information online. They had appointments the next day, but I chose a few days out to give me time to prep the house.

Teasdale Fenton did some much needed commercial duct cleaning for us. They were totally professional and efficient from the first step of determining the scope and cost of the job to final clean up. We highly recommend them.

Let’s be honest…who loves getting their ducts cleaned? But this was a great experience. The tech explained exactly what they were going to do and gave me tips for changing the filter after the cleaning. He was polite and it didn’t take long at all. Price was very competitive compared to the quote I received from one of those “subscription all-in-one home service” companies. Would recommend.

TLDR: We had lazy technicians who did an awful and negligent job, but management had gone out of their way to make things right. Review was bumped up from 1 to 3 stars because of the helpfulness of the VP and manager.

Full story:
I had Teasdale out for an air duct cleaning, and the initial service was unbelievably bad. The technicians took several short cuts and didn't set up their machine to pull out the dust and dirt correctly. Instead of cleaning the supply and return ducts separately (with the extraction machine hooked up to the respective duct line) they connected the machine to the air filter box of my hvac. This meant that the suction power was reduced and was pulling dirt and debris into my hvac unit itself. Because of this, our air filter was absolutely packed with the dirt from the ducts and had to be replaced. Our system uses an odd size of 4" filter that costs about $60 each. There was also debris in out whole home humidifier and there is still dust and debris in out ducts.

As part of the service they had to cut several 1" holes in my duct work to insert the cleaning brush. Again, not a big deal except for the fact that no one told me this was part of the process. They also didn't clean up the metal shavings from the hole cutting. I was left with a lot of small metal shavings all over my basement in the 8-10 spots they drilled a hole. This included inside my brand new washing machine. They also forgot to plug two of the holes they had drilled.

They also knocked over a bottle of coconut water that was on a storage shelf in my basement, but didn't tell me about it. I understand mistakes happen and it wouldn't have been a big deal had they just told me. Instead I found it after they left when I stepped on a wet rug. By that point it had seeped under my basement wall.

My family and I spent 6-7 hours deep cleaning our entire house to undo the damage that was done:

1. Clean dust from every visible surface on all three levels of our home.
2. Washing all bed linens.
3. Vacuuming all floors and carpets.
4.Clean up large pieces of debris from in front of every supply/return vent in our house.
5. Finding and cleaning up metal shavings in our basement. Even after vacuuming I've stepped on 4-5 of them in our laundry room over the last two weeks.
6. Wash a rug and mop a floor because of the coconut water.
7. Replace the $60 hvac filter.

I reached out to the company immediately after the techs left and within an hour a manager reached out. It was the weekend and by Monday morning I had an email from the VP of the cleaning department asking how they could make this right. They had the manager come out to clean our hvac unit, they've refunded the cost of the duct cleaning, and they've offered a complimentary carpet/rug cleaning. I appreciate the willingness to make things right and that's why I bumped the review up to 4 stars.

I hope they address the issues with their techs. It seems like the folks in management are trying to do a good job, and care about their work.

Got our carpets cleaned this morning. They upsold my wife on a $30 enzyme because our carpets "needed" it to match the color of carpet that was hidden under our rug. When I got downstairs and my wife told me about the upcharge. I asked them why there is a $30 increase and he got a little bit of an attitude. So aparently, if you have a clean spot under a rug they need extra money to clean and it still wont match. So the $99 two room deal was out the door at $160+. Too many carpet cleaning options out there to settle. We will look elsewhere next time.

Edit for response to company response:

To be more clear, the 2 star review is not because the carpets looked the same before and after the cleaning. The two star review is a result of the delivery of the service.

UPDATE #4 10/28/25 still zero acknowledgment or response from the owner with my experience. As you can see from other reviews, they have no issues replying and acknowledging the “good” reviews. It’s absolutely crazy to me that they have ignored me like this. I am not one to complain to this extent but this company is NOT trust worthy. So unprofessional. Please save your hard earned dollars because they absolutely will rip you off and not blink twice.

UPDATE #3 9/23/2025 I have called multiple times, left a voicemail to the vice president of the company and STILL have not heard anything back. Awful customer service and care.

UPDATE 9/3/2025: after a few days of seeing these carpets before moving in, I couldn’t help but feel more and more disappointed and quite upset. They did an awful job. I stewed for days about how to handle the situation. All I wanted was my very first home purchase to have clean fresh carpets for my family. I called the company and was told the VP (Tony or maybe Troy I believe?) would call me. It’s been 5 days and still nothing. I ended up buying a $300 shampooer to do my carpets myself. I literally wasted money to have Teasedale come out and to say I’m livid and beyond upset is an understatement. After cleaning the carpets, and seeing the disgusting water that was pulled up, my concerns and doubt of them doing a good job was solidified. They basically came in and dragged their little wand across my carpets a few times and left!!! I’ll also mention that the guys were here for maybe 20 minutes and they exited their work vehicle reeking of weed as the waited for me to pull up because they got their 30 minutes before my scheduled time. I want my money back, this is ridiculous, I absolutely do not recommend this company. I wasted my money, time, and all they did was add stress to my already extremely stressful situation. I chose this company out of dozens of bigger names and I definitely learned my lesson.

8/24/2025 I did a lot of researching on major companies before settling with Teasdale, and after my experience, I would not use them again. The guys who came out (I think their names were John and storm) were nice, but my quote went from $181 to $400+ and after adding on “deodorizer” and pet protection, I can’t even tell it was used. My carpets do not smell any different, I still see stains. They look dirty. I was also told my walk in closets were done, and they absolutely were not!! I’ve been told and I have read that Teasdale and other professional carpet cleaners claim they can remove stains, yet the one in my family room is still very present. Maybe they didn’t try hard enough, or maybe it just isn’t able to be removed, I’m not sure. The last thing I will mention is, after they left, I checked my receipt via email and they charged me for 2 extra rooms that I did not ask to have deodorized or protected. waiting to hear back from someone about that still. This is my newly bought home and I really wanted to have my carpets taken care of and I really don’t feel the satisfaction I was hunting for. Oh also, you guys should absolutely be using corner blockers to avoid raking your tubes and equipment along my walls.

Called on Friday at 5 pm reporting a sewage backup in a lower level utility room, had a service tech knocking on my door at 6 pm. Kyle from their water division accessed the situation, explained his plan of attack and went to work. His knowledge and level of confidence speaks volume. When finished he explained the services performed and asked if I had any questions. Being a Friday evening at quitting time he didn’t rush to start his weekend. Thanks Teasdale AWESOME JOB!!!!

Answered what was needed

Great Job !

Attention to detail is an understatement!

Present atmosphere very proffessional

Unbelievably bad service.. the quality of your cleaning is absolutely horrible... Do not be fooled by their cheap price per week you get what you pay for

The people in coverall Cincinnati is extremely knowledgeable about there services. Communication is key and they are top notch at it keep up the amazing work

A very big help for business owners that wants to start their own business also you’ll learn different accounts as well. One of the best decisions I have ever made besides being a mother and wife. I do recommend

Awesome service. At a great price.

Excellent service, very reiliable and super professional!

First time ever hiring someone to clean and I could not be more thrilled with the results!

Absolutely love her cleaning! She pays attention to all details.

Excellent service! Johana & Samantha really did a great job with a good attention to detail!

Very professional and reliable I highly recommend NEED-A-MAID on all cleaning needs will clean to your cleaning style and will go above and beyond to make you satisfied!!!