HVAC reviews in Cincinnati, Ohio

The technician was great. The customer service reps on the phone were polite and professional. People were the best part of the experience.
What I didn’t like was them trying to reschedule me twice. I agreed once. Second time I had an appointment from 3-5. Tech got there at 6:30. I do appreciate that they called to let me know. I was then told that the part couldn’t be gotten that day. I appreciate the honesty I don’t think I’d call again, simply for the fact of rescheduling. However if I joined the club and paid a monthly fee I could get priority scheduling. Doesn’t sit well with me.

Nick Wellbrock did a great job getting my washing machine drain unclogged. He went above and beyond to get my washer washing again. Thanks so much Nick.

Cameron was professional and personable. Did an excellent and thorough inspection of our hvac system. He took the time to explain everything clearly, including his final diagnosis of our furnace.

Overall he did a great job, came back the next day to complete a project beyond replacing our water heater.

Leroy did a great job! He went over everything with me and got it taken care of quickly! Super happy with the price too! Long time customer from here on out!

I can't say enough good things about Jacob.

I had arranged for a wellness plumbing visit with HELP-HVAC. Unexpectedly, overnight our area experienced 4+ feet of snow. Although Jacob's visit was scheduled, I fully expected to be rescheduled due to the inclement weather. I even tried to call the HELP-HVAC office to reschedule. I'm glad I was unable to reach anyone.

Jacob showed up respecting my property both outside and inside. As the advertisement goes, he was clean, professional, prompt, courteous, cared for my property. Although he informed me of some things that would make me more aware as a home owner, I didn't feel like he was pressuring me to buy services.

He took the necessary time to do a complete home plumbing inspection. He provided me with a written document of what he did which showed areas to look out for, areas that may need attention in the future, and areas that were functioning properly. He provided hints that may keep my plumbing working as designed.

He also had pictures of the areas for show and tell. I could tell he was not presenting me with pictures from some other houses because I could identify exactly where the plumbing was located in my house from the pictures. I didn't feel pressured or that I was being scammed.

I'm keeping Jacob's business card handy so that if I have issues I'll be certain to request him. I'm also telling friends and family to request him.

Just bought a new system October 2025. We didn’t know how to change out the filter. Joe came and showed us how. He was in and out; simple application after he explained. Thank you for coming to see about our issue in a timely fashion.

Tyler did an outstanding job. He was on time, totally prepared and explained everything he was doing and overall improved our lighting situation. As for the inspection he specified areas we need to address and in terms of the must do’s and optional fixes or improvements which we appreciate.

The technicians dealing with the new HVAC installation were great. However, the telephone operator needs to know that if certain problems are not addressed in a timely manner bigger problems could result when a new compressor may have coolant leaking from it. She only got a technician out after I called the person from HELP who sold me the HVAC system.

Tyler F. did an electrical inspection and gave me an estimate for new wiring in my house today, and he was awesome. He was nice and personable and seemed to be very competent and confident in his field. He took his time and checked my house thoroughly, and was willing to answer questions in a way I could understand. Two thumbs up!

Kayla Gonzalez-Boy was our Electrical Technician today. Very professional and friendly. Thorough walk through of her inspection and helpful with suggestions to remedy the issues. Email from her listed prices and suggestions moving forward. Overall, great service. I'd suggest requesting her for your home inspection.

Jacob Phelps was our Plumbing Tech. Very friendly and informative on what he found and suggestions. He was called to return to our home to address the low water pressure in our kitchen sink and upstairs shower. He found sediment in the screen filters that were flushed up into our system. After cleaning it out, our pressure resumed as before. So glad he found the issue. Would recommend Jacob for your plumbing needs!

Tyler’s technical expertise was evident as soon as he began constructing our heating and air conditioning system. Each piece was meticulously and precisely assembled and he didn’t stop working until the system was up and running! He scheduled another visit so that he could finesse the final details and explain how to setup our wi-fi access! My husband and I were both thoroughly impressed with his professionalism and customer service! We highly recommend him and the company!

Rick was incredible. Talked me through the issue step-by-step and made me feel very comfortable with the fix and estimate. Would highly recommend him and the rest of the HELP team for any water heater issues.

After contacting 2 different prominent company’s in our area. I should have called HELP first. The entire process was seamless from the online experience. The phone interaction and finally the technician/s showing up and explaining process and giving updates along the way.

Call them first! other companies wanted to cut into ceiling and replace pipes etc costing upwards of $2000+

Help $97

It’s easy to see who to choose.

Jake Moran and his trainee Dallas were kind and made me feel comfortable including my judgmental dog.

Matthew was very professional and courteous and went right to work! I have no complaints about his work and he even called the company that manufactured my furnace to see how long the manufacturers warranty would still be in force! Everything went well!!

My service tech Jaheim was the best of the best. He was extremely upbeat and personable. Went out of his way to answer questions and is just a delightful human being who really represents the company well with his expertise and his qualities as a very special person who takes pride in what he does, and makes it a point to bring a healthy, congenial disposition with him. Very, very positive experience with him

I purchased a new hvac system from them less than 3 years ago. I was told that if I took their loyalty program that the monthly payments would build up and could be used to offset any repairs or replacements that needed to be done in the future. after my hvac check-up this month I was told I needed a $100.00 furnace filter, I asked them to charge it against my built-up balance and was then told it was only good for a hvac replacement. Had I known that I would have turned down their filter as you can purchase 3 compatible filters online for $100.00. Needless to say, I cancelled their loyalty program as I should not need a hvac system for many years.

Another great experience with HELP! Being a member provides peace of mind for 2 furnaces, electric and plumbing needs. Dx and recommendations made, allows me time to consider course of action . I have counted on this company for over 30 years and never been disappointed.

Tim came to replace our garbage disposal. He was on time, called before he arrived and was courteous. Very thorough, explained things well, and showed his work afterwards. He cleaned up after himself, and did a great job!

He is great! I called because my toilet was stopped up. But after I got here he asked if I had other drainage problems. I did. The bathroom sink which he then fixed. And then best of all he went downstairs to check the drains and found out one of my floor drains had overflowed with sewage in about an 18” circle. He snaked that and the water he said which was just under the cover went whoosh and completely drained away. I was happy to pay for 3 drain clearings. Years ago I had a terrible sewage flood in the entire basement. Now I can periodically check the drain and use my additional low-cost snakes. HELP I love you. Barb King

What a great employee. Very experienced and very knowledgeable with the furnace circuit board. He was quick on the job and had the furnace up and running faster than I expected. Also the girls that take the calls for the company are very professional and courteous and gave great customer service. I’m sticking with this company for all my home repairs! DJ