HVAC reviews in Cleveland, Ohio

Yesterday, a power outage resulted in a surge that overloaded the transformer on my furnace. I promptly reached out to Williams Brothers AC and Heat and they immediately sent out a technician, Jason, who identified the issue swiftly. Not only did he replace the transformer, but he also checked my filter as a courtesy and recommended that I install a surge protector to prevent any future issues. All of this was done in less than 30 minutes. I can't emphasize enough the exceptional level of customer service I received from this company. While pricing and equipment options tend to be similar across the board, the customer service from Williams Brothers AC and Heat is truly invaluable. I hope you get the chance to experience their expertise and commitment to their customers firsthand!

I would give a perfect 5-star rating for a flawless heater repair service that doesn't require any follow-ups, and a solid 4-star rating if some callbacks are needed for corrections. The recent service I received would be in the 4-star category due to the necessity of some follow-ups. The team, including Jason and Maurice, carried out a comprehensive job installing new heating systems and heat pumps both upstairs and downstairs in my Cleveland home. They used top-notch equipment including an air purifier, UV purifier, and steam humidifier. The job was of high quality except for a minor hiccup where the air purifier was installed in the opposite direction of the correct air flow. It took a bit of time to rectify this. However, their scheduling and office management was highly organized and responsive, making sure everything was ultimately sorted out to my satisfaction.

My furnace stopped working on a Friday night. I made a call Saturday morning, and Connor arrived at my home by 10 AM. He quickly diagnosed that the blower motor had failed and was able to fix it on the same day. I asked Connor why my master bedroom wasn't getting enough heat, and he offered to check the attic to see what was happening. He discovered that my home was only 50% ducted. Connor also conducted an airflow test to confirm his findings. He suggested that I consider re-ducting the entire house and upgrading to a more efficient heating system. A week later, Connor and his team came to tackle the project, finishing the job in just two days. They were very professional and left everything clean. They resized all the ductwork and added two new vents—one in the master bedroom and another downstairs. I'm really happy with the results; our master bedroom is finally warm with the right amount of heat, just in time for these chilly nights. I highly recommend this service for any furnace repair and heating needs.

I've been a client for over two decades now, and throughout this time, I've had both repairs and maintenance done on my HVAC system. The team, including Terry and Maurice, has always been supportive and easy to deal with. Just recently, we had a new furnace installed, along with some fresh ductwork and a thermostat. The process was swift and effective from the initial consultation with Connor right through to the installation of the new elements. As an added perk, they even sent an email containing a coupon for an extra discount on the total cost. Without a doubt, I would highly recommend them for any heating and cooling needs.

i've been using this hvac company in cleveland for a few years now. when my unit stopped working, maurice quickly figured out the issue within just 10 minutes of arriving. i decided to have a brand new 4-ton system installed, from the furnace to the condenser. the team had everything set up and cooling my home in just a few hours. i give them 10 out of 10 stars. they are professional, knowledgeable, respectful, clean, and honest. if you need any hvac work done, i highly recommend giving them a call!

We've subscribed to the maintenance plan at Williams Brothers AC and Heat for a year now. We had to switch to a new HVAC service provider and so far, we've been delighted with the service they've provided. We've had Maurice in the summer and Terry in the winter come over for routine maintenance. I really valued their comprehensive evaluation of our HVAC system and their insightful suggestions. We've renewed our subscription for another year and we're assured that our heating and air conditioning will continue to function seamlessly. We're really satisfied with their service here in Cleveland.

We had the opportunity to collaborate with Maurice once more, who was informed, meticulous, and passionate about his work. If we had any queries or issues, he made us feel valued. Maurice and his crew offered top-notch customer service and professionalism. We had our air ducts purged, and our AC and heating units replaced by Williams Brothers AC and Heat. Jason and Terry did a commendable job (kudos to the team that aided in previous and current maintenance). They were all polite, mindful, and always prioritized the customer. Williams Brothers AC and Heat went the extra mile. We are extremely satisfied customers and strongly endorse their services. A BIG THANK YOU FOR ALL THAT YOU DO!

I reached out for a heater repair expert to assess my furnace early in the morning and not long after, Maurice arrived. He was extremely proficient and promptly determined the problem. He presented me with options for either repair or replacement. We agreed on a furnace replacement which was fitted the following day. The installation team, including Connor, were amiable and made sure to keep my floors free from debris. Connor took the time to clarify a few things for me, which I greatly appreciated. We received estimates from other businesses before deciding to go with this service in Cleveland, and they offered the most competitive rates.

I recently had the team from Williams Brothers AC and Heat come out to install a new gas furnace and AC unit. While it's too chilly in Cleveland to test the AC right now, everything looks like they did an excellent job. Jason and his team were fantastic to work with during the installation. In a time when quality craftsmanship and attention to detail can be hard to find, it is definitely present in this company. I also want to mention a small baseboard electric heater they installed in a powder room that had always struggled with heating. They took the time to discuss the best placement for the baseboard unit with us, which I really appreciated. Most installers might have just put it wherever, but they were very communicative and attentive to our needs.

I would strongly advise anyone in need of a new heating system to consider Williams Brothers AC and Heat. The quality of their work and their pricing structure left a lasting impression on me. The craftsmanship on my new furnace's ductwork was outstanding. It was neat, faultless, with all seams perfectly finished. The new furnace and heater were installed precisely level and square, and the wiring and conduit were organized neatly. Jason and Terry exhibited such a high level of professionalism, it was as if they were working on their own homes. This also extended to the tidy-up job they did once the work was completed. My basement and surrounding area were left in pristine condition.

Today, Maurice from Williams Brothers AC and Heat visited our home to repair two leaks in our ac system. Maurice was speedy, personable, and extremely skilled. After fixing the leaks, he took the time to educate my partner and me about potential AC hazards and what to watch for in our system as signs of malfunction. It was evident that Maurice genuinely cares about his customers' safety and takes great pride in his job. His consideration instantly put us at ease. The rates at this company are quite fair, significantly more affordable than the other two ac repair services we contacted in Cleveland. We can't recommend them enough for any ac repair needs!

Everyone on the team was wonderful to work with. Maurice was patient and explained everything clearly while helping us plan our HVAC project. The office staff answered all my questions during the process. Jason and Connor did a fantastic job installing our new boiler, and today, another technician joined them to set up our new central air system. He took extra time to make sure we understood how this system works compared to our old one. All three technicians were excellent at answering our questions and making sure we felt comfortable with the new equipment. True professionals. You can't go wrong choosing them for HVAC services in Cleveland!

AC repair to the rescue! My daughter's air conditioner stopped working and the temperature inside went up to 89 degrees. With a baby at home and another on the way, we needed help fast. I called for service and they managed to fit us in the very next day, even though it was just before a holiday weekend and most places were closed. We are so glad we found this company. We will definitely be calling Maurice again when it's time for a new furnace. The customer service was excellent, they really knew what they were doing, and the prices were fair.

I will always choose Williams Brothers AC and Heat! I had several contractors come out to check my AC unit, but none of them could figure out what was wrong. Then Jason arrived, quickly diagnosed the issue, and handled the repairs fast. He was available right away and showed a lot of care and understanding. We really appreciate all the help and the great service we received. Highly recommend if you want reliable AC repair, friendly customer service, and quality work in Cleveland!

I recently got in touch with Williams Brothers AC and Heat for an inspection of my air conditioning unit and I must say, I was highly impressed with the service I received. Maurice, the technician who visited my place, was not only friendly and reliable, but also demonstrated extensive knowledge and professionalism. He quickly identified and rectified the issue with great efficiency. Furthermore, he successfully installed a smart thermostat, a task which we were struggling with. Overall, I had an outstanding experience in Cleveland and would strongly recommend their AC repair services. I am definitely planning to use their services again in the future!

I called for a second opinion on my furnace after the first company said it was not repairable because the secondary heat exchanger couldn't be replaced. The technician who came out, Connor, let me know that my furnace was actually under recall and they could replace the heat exchanger as part of that. Connor was honest and professional, always keeping me updated about the repair process. I highly recommend this team to anyone needing a trustworthy and skilled company to repair their furnace or AC. I’ll definitely be using their services from now on!

When we moved into our house in Cleveland, it was already nine years old and had some problems with the furnace. The attic unit had been leaking for a while and eventually stopped working during the coldest part of winter. Our heating bills went way up for a couple of months. We contacted several furnace repair companies, and ended up choosing this one. Maurice and his team were great to work with. They let us pick the furnace model we wanted and gave us helpful advice on which unit would be best for our home. We ended up with a really solid furnace that has worked perfectly ever since. What really stood out was how quick the crew was to help us. One time, we called for a minor adjustment to the outside footings, and they showed up within an hour. I would definitely recommend them to anyone in Cleveland needing furnace repair.

we are very happy with the heater repair service we got in cleveland. when i called to set up an appointment to have our furnace looked at, terry was quick to help me schedule a time that worked for us. connor and maurice came out to do the work, and they were both really professional and explained everything clearly. they even showed us before and after pictures of the inside of our furnace and air ducts, and i couldn’t believe how much cleaner everything looked! while they were doing the heater maintenance, they found a broken humidifier inside the furnace, and i plan to have them come back to fix that soon. i would definitely recommend this company to anyone in cleveland who needs heater repair or maintenance.

We had a great experience with our heater repair and installation during our home renovation and addition. Maurice worked closely with us on everything from choosing the right heating system, designing the ductwork, and making sure everything was done right. While other contractors doubted using an air source heat pump in Cleveland, Maurice understood our needs and helped make it happen. If you’re thinking about installing a heat pump or need heater repair in Cleveland, I highly recommend this team.

we needed to get two heaters replaced at our house—one had stopped working, and the other was just getting old. we talked to a few big companies, but we chose this one because they really seemed to know what they were doing. maurice came out to check everything and explained all our options. his experience as a technician made us feel confident in our choice. they scheduled the heater installation quickly, and connor and terry showed up right on time. both heaters were installed in just one day. we're very happy with how everything turned out and can already feel the difference. the team was friendly, professional, and made sure our home stayed warm during the cold ohio weather.

Thank you so much for the outstanding AC repair service! When my air conditioning unit stopped working, Jason quickly came out to my home in Cleveland and handled the diagnosis and repair with real professionalism. He explained everything clearly and made sure my system was running smoothly again. Jason also let me know that the fan was a bit unbalanced and suggested I give a call if I notice any unusual noises, which was really helpful advice. It’s still making a little noise, but I’ll have you check it out during the next service. Jason was friendly, helpful, and made sure everything was clean before leaving. I really appreciate the great service!