Plumbing reviews in Cleveland, Ohio

This was a great experience. The technician was extremely knowledgeable and friendly. He was also very considerate and respectful of our home. The work was performed as promised with high-quality workmanship. I’d highly recommend this company for your plumbing needs.

I did not have a good experience with this company. Put in a ticket with my home warranty company and they assigned Mayes to come out to my home due to a clog. The first technician showed up on Friday (2/6/26) and found that there was not an adequate clean out in my house and advised I reach out to city sewer to find the one outside. However, this is not my issue with the company or this technician. While the technician was in my home he seemed to take offence that there was a hose going from my sink next to my washer into the floor/sewer in my basement. He proceeded to rip this hose out of the floor and just left the hole open to the sewer. Unfortunately, I was in meetings the rest of the day and did not realize he did this until well after he left and the company was closed for the day. The city sewer showed up that evening and in the process of them attempting to find/clear the clog issue I had sewage back up through this hole that the first technician left causing damage to rugs, carpeting, and untold number of towels that all had to be thrown out. I called Mayes the next morning (Saturday 2/7/26) and requested they send someone out that day to at least fix this hole and potentially fix the clog I still had. I spoke to three people that day and all seemed pretty surprised that the first tech left my home the way he did and that he would just rip this hose out of the ground. The company only gets 2 stars purely for the second tech. He spent 40 minutes trying to snake the clog before realizing that it needed to be flushed. This was an extra charge which I unfortunately had no choice but to pay. I am incredibly frustrated that at no point did anyone from Mayes apologize or offer any sort of compensation for the damage their tech caused while he was in my home. The first tech needs to be retrained before he is allowed into someone else's home.

This is the second service call we have had through our warranty company that Mayes has done. We are a bit rural, so service providers usually have to travel, but we were lucky enought to have Mayes asigned to us twice. First was a toilet repair and then a faucet issue. We have been VERY happy with the service. Tony was our technician both times and he is so friendly, knowledgeable, professional,and efficient. He remembered us from the previous service call, which was very nice. We would definitely call them again for any future repairs, and will be requesting Tony! Thank you!

Mayes and Sons came out to inspect my Water Heater. John diagnosed the problem quickly, and assured us he would have it replaced today. He was quick and professional. I believe it was just about 2 hours for from when he arrived to when he left and everything was wrapped up. Would certainly recommend.

Great, dependable, experienced.

Best plumbers in town!

the guys were awesome. everything is back to normal with ne problems at all

Great service! On time and cleaned sewer line! Up and running in no time! Thank you!!

Thorough, fast, friendly and reasonably priced.
Great people!

Good response and reasonable priced service, helped me out at one of my rental properties. Highly recommend.

they are awful at there jobs. Youre better off going on thumbtack and finding a decent plumbers.

Left our sink with the water leaking out of it and the valve won't shut it off

Joe was on time, correctly identified the issue (after another company charged $350 to get it wrong, and still not fix it), fixed the sinks/tub all within an hour. Highly recommend Wiemels-Hiros!

Fast, polite and professional. I highly recommend calling them whenever you have a plumbing issue. Thank you for taking care of the sewer smell in our basement!

I've hired them for various plumbing problems for over 10 years now. They are reliable, curteous, thoroughly clean up when finished and have always done a good job.

Called them on a recommendation of a friend. My hot water blew.T came same day and we're in and out in an under an hour. The guys were very professional and did a great clean up job!!!! Thanks a million!!!

Very responsive, fast service, quality work, quality hot water tank and plumber was very friendly and professional. Love to support local, family owned business also. I recommend without reservation and will use Wiemels Hiros for future plumbing needs.

Had A plugged sanitary line. Brad and Mike came out identified the problen ,explained the problem and took care of the problem. could not of asked for more than that.I would highly recomend this co.

Phone call answered and message returned (an honest shock nowadays) and Ian came out the same day. He fixed a slow drain in my bathtub. Super honest, clean, efficient. Will use again.

One of their plumbers, Craig, came over yesterday and fixed several smaller problems that I had been needing to take care of for some time. He was even able to find and fix a leak that another plumber had claimed "wasn't there" (like water and mildew just appears by magic?). He was friendly, fast, professional, and came in under his estimate.

I had them snake my sanitary line. Didn't even know they arrived, and when I went outside I found that they were already done. The gentleman ran a camera through to show me. Cheaper than those "rooter" places, and Weimels doesn't try to sell you on a huge job requiring backhoes and earth-movers as the "rooter" places want to do. They also do not treat you like you are a criminal looking to not pay them, like the "rooter" places do. EDIT MAR2025: Used them two more times and they did great AND at competitive prices. Since they know what they're doing you'll wind up paying less many times.