Appliance Repair reviews in Columbus, Ohio

The technician came out a took a look at my washer. He was very helpful and honest. He told me the cost to repair my wash, would be the same amount for a new washer. He was willing to still fix it if that was what I wanted or he could give me a coupon with a percentage off on a new washer. I took the coupon. I took his advice and I really appreciate he did not pressure me into spending more money than I needed.

Brandon was so helpful. We got our machine back in working order. The arrival was later than expected in the promised window but happy it got completed.

Elbert was great but unfortunately he could not fix my squeaking noise from my vent related to my furnace

Eric was very polite and did a good job of explaining the difficulties with our oven. We would highly recommend him for any home repairs

I made an appointment through their AI service for a Saturday between 1-5. I rearranged my schedule to ensure I will be home during that time. At 10:54, I received a text message that the technician is on his way. I am now sitting in a restaurant, a half hour from home, and my breakfast has just been served. At 11:13, the technician arrives and I am not there. I spoke to him and told him I would be home at 1. He said he was handed a schedule in the morning, and he won't be able to come back, so I will have to reschedule. The next Saturday appointment is 4 weeks away, I am not waiting that long. I so much wanted to talk to a real person or email a real person, but there is NO WAY you are able to do that; everything is automated. I will not be rescheduling, nor will I ever consider using their services, no matter how long Sears has been in business, and I am one who used to order clothes from their catalog! Very disappointed.

Joselito, my technician was extremely professional and his expertise was unquestioned!
He was friendly and explained everything thoroughly too me and provided good advice!

Great service from Brian. He was knowledgeable and well informed. Very friendly and an expert on appliances!

Lito was very knowledgeable and kind. Was able to assess our problem and fix it quickly. Saved us from having to buy a new fridge!

Outstanding service and communication with us. Was able to get appointment moved up due to cancellations. Had us on a priority list. Technician was phenomenal, highly knowledgeable professional and friendly.. would recommend company and will definitely use again if needed

Help! Calling customer service is a nightmare. First, there is a language gap. I constantly had to ask person to repeat what they were saying and to slow down. This caused me to be told that I was not listening, and they would not continue if I continued to interrupt and they will hang up and require me to call again. I had to call back twice before I was able to talk with someone I could understand. Sears customer service is outsourced and there is a communication problem. This caused frustration especially when you are not understood and you cannot understand what is being said.

Our service tech Greg was great! He was very thorough in repairing our Kenmore Elite refrigerator. He explained the problem, the reason it occurred and provided some instructions. I greatly appreciated the outstanding customer service and the friendly conversation.

Your repairman arrived in the time shared. A coincidence he was the same repairman that helped with another issue with our furnace last year. It was repaired timely, with professionalism.

This young man was very professional with the patience with me as old woman. I had pushed the wrong button which cause the problem that I thought I had. His diagnostics were done in a short time. The service fee was well worth it.

Came in addressed the issue and explained how the piping to ac wasnt done correctly. Advised me how to clean the pipe Cleanout and outside line. Super nice guy and quick to fix the problem. He’s a 10 star employee!

Booked an appointment for a refrigerator repair online. I did not receive an email confirmation. When checking on the appointment....the AI assistant cannot locate the appointment. THEY NO LONGER HAVE A PERSON TO TALK TO! Not sure if a repair technician will show or not. EXTREMELY FRUSTRATING!!!

The tech we had tonight, Greg, was extremely professional and experienced. We were completely comfortable with his diagnosis.
Good Job Sears for having great professionals on staff.

Was quoted $670+ to fix dryer & as a smart business person declined. Sometimes it’s better to do things on your own. This just motivated me to learn how to fix washer and dryers on my own.

We had an issue with our dryer. My technician, Brandon, was exceptional: prompt, knowledgeable, respectful and walked me through the process. He discussed all my various options and was conscience of our budget. He really went above and beyond!! He was thoughtful, thorough and finished the job completely even putting everything back as he found it. Highly recommend!

After months of and months of going around and around with Frigidaire and my new freezer's door not sealing properly, Pierre was able to assess the problem and get the door to properly seal. While I would highly recommend Pierre, I would never again buy a Frigidaire product as they don't back their products even under warranty.

It took 10 days to repaired this washing machine. The first technician that came out diagnosed it wrong in order to part that wasn't broken. When the second technician came out to put that part that was needed in, he diagnosed another issue and said that would fix the problem. Once that part finally arrived, the third technician came out and determined that that was not a part that was broken either. However, he was able to repair my washer by doing a " workaround ". It seems to be fixed now, but I would never recommend Sears appliance repair. On top of all this for the first week while I was waiting on the first part that wasn't needed, the technician put a bucket on top of my washer with leaking hoses in it that I had to empty everyday. In addition it is terrible trying to get a hold of someone to fix any kind of issue you have with this service. There is no phone number or you can call and talk to an actual person this has been very frustrating

This technician knows what he's doing he's a great asset to his profession Sears need to keep him before he go into business for him self, good employees are hard to find. Especially ones that actually value the customer. Wish more workers possessed to work ethic that he does kudos to you keep up the good work