Appliance Repair reviews in Columbus, Ohio

Brandon F is a great trustworthy tech who is very knowledgeable. I will definitely use sears home services again in the future solely because of the actions and knowledge of people like Brandon F. I will be requesting him again if I need any services. Keep him as he is a great employee.

Lito was outstanding. He tried everything he could to get the water filter out which was jammed by someone else. Looked up what new part with service call would be. Shared the service plan and did not try to push anything. Couldn't have asked for a kinder and more personable service person.

They have a F on better business bureau. Like everyone else, if I could give them negative stars I would. They left us with our cook top more broke than it was and a complete safety hazard. Tyler, the technician, had the nerve to say we still owed for the service call- we did not pay that! They now will not return our call to help resolve the issue. Complete joke of a company. Do not use.

Brandon was very knowledgeable, efficient and personable. He explain my problem in a way that was easy to understand. He explained how I could get follow up if needed. I would recommend him to anyone.

Very nice and pleasurable… I hope none of my appliances ever break down again but definitely he’s the one to call ….five stars +5 stars ⭐️ +5 stars ⭐️ +5 ⭐️ …sears got the right technician…He loves what he does!

Tech was very knowledgeable of appliance and very polite and pleasant to talk to. He gave helpful tips on turning the water source off if I’m going to be away from my home on vacation or extended trips. He was very neat and kept area clean. Very professional.

Brian was efficient, knowledgeable and customer service centered. He took the time to show me the problem.

Our experience has been horrendous, to say the least. Our fridge went out on Dec 21. They came out quickly enough and ordered the parts and scheduled our repair on Jan 7th. While that wait was bad enough, we kept seeing that one part had not been shipped. It is IMPOSSIBLE to talk to a human as their only support is Samantha the AI agent. Today, Jan 5th, they automatically rescheduled our repair since the part has still not arrived without notifying us directly. This has been the worst repair experience and I will never use them again. If a human would like to reach out, I would love to talk to someone.

I did call the number suggested below. It’s Samantha the AI. It specifically says the line is run exclusively by AI and there are no individuals to speak to.

I am very happy with Blue Dragon Appliance Repair from start to finish. The repair fellow was pleasant and easy to work with. His focus was to get our refrigerator working again and instead of postponing the fix because a part was needed, he went and got the part, returned and got it all working again!

Prompt service! Aaron came out the day after I called to fix my dishwasher, very friendly, knowledgeable, and approachable. Found the issue almost immediately and solved it. Fabulous service!

Horrible experience. I was charged for a service call but received no service. Technician claimed the washing machine couldn’t be repaired and left. CapCity appliance repair fixed the washer in under 20 minutes. Would never do business with Blue Dragon Appliance repair. Beware!

Blue Dragon was very responsive and accommodating to my request for service. The technician was timely, courteous, professional, and straight forward. In my case there was nothing that could be done to repair the problem. However, the technician spent extra time figuring out possible solutions. Top notch service! I highly recommend them.

I am terrible with names!!!! The technician was awesome! Friendly!!! He was knowledgeable, assessed the problems and made his recommendations in a matter of minutes. I will be calling again if I need help and will recommend you to friends.

Thanks for your service.

Aaron was very pleasant and knowledgeable about my fixing my refrigerator. He fixed it in no time.

I appreciate that the technician was honest and recommended replacing the product, rather than recommending costly repairs that wouldn't have ultimately solved the problem. If I have one complaint it was that the technician did not remove their shoes or put on booties before walking through the house, but the technical and customer service was spot on..

We had issues with our refrigerator. I called after hours, got a call back first thing the next morning & they fit me in that day! They were quick, reliable, & honest. Would definitely use them again!

They replaced my ice maker and came back a couple times when it was malfunctioning. It was covered under warranty - I appreciate their help, knowledge and professionalism in getting my appliance fixed. Would recommend.

Professional kind, and prompt educated me on what was in my best interest and I appreciated the honesty. Definitely might go to an appliance repair moving forward!

Joy who handles the scheduling was great & responded back to my email in a timely manner. She was very personable on the phone & didn’t make me feel like “just another paycheck.” She kept me informed of any scheduling changes or conflicts. Craig the technician was here earlier than expected which was great! He was very professional & explained what was wrong, what was needed, & a cost analysis of whether to repair or buy a new one. Even though he didn’t have the part handy, he was quick with leaving, getting the part, & being back to the job within a reasonable amount of time. He answered all my questions and did an amazing, quick, efficient job. 10/10 would recommend again!

Do Not Use! Emily the intake person is rude and can’t seem to read information regarding customer concerns. This company has a web site to make appointments and to explain problems you are having with appliance. I was confirmed by web site response. Emily can else my appointment saying she did not know the problem of my appliance. She hung up on me when I requested a manager to speak to about the issue. I waited from 8-12 for a tech and Emily had canceled it!
I called Blue Star appliance maker to remove them for qualified service company.
Why have a web site to make appointments and confirmation but incompetent receptionist cancels ??

Craig was kind, professional and very knowledgeable! Joy in the office was also very kind and helpful in getting us a service appointment as soon as possible and that worked with our schedules too! We appreciated that Craig had the part needed on his truck and could repair our dryer on the spot! We definitely would recommend Blue Dragon!