HVAC reviews in Columbus, Ohio

MJ! My man coming through today and fixing our ice machine! He did such a great job and we had some fun too! Thank you so much MJ! The gentleman with him was great too! Thanks again guys! You rock!

This company has serviced my office building 3 times in the last 2 months. They can't seem to keep the unit functional.

Update:

Our unit is over 25 years old, & had to have customized repair work. After talking to the site director, he assured me this is a quality company. I have discovered that Airecom had worked tirelessly to resolve our issue, even deploying multiple technicians to speed along the process. I now feel like this is a dependable company that does good work.

This has caused me to update my stars.

Update 8/25: I can't even count anymore the number of times Airecom has had to come back to our office it's been 4 or 5 months of continuing visits.

I'm not taking down this review!! & I am lowering the stars, Summer is almost over... Ridiculous.

After about 2 months of trying to get some other local businesses to respond to our requests for service and get out to us in a timely manner for some maintenance related things, we finally got ahold of Airecom...

They were out the very next morning and got our cooler functioning in time for a busy Friday morning. Where others failed to be professional and timely, Airecom was immediately there and repaired our equipment. We then started to schedule a walkthrough to be able to have them come and do routine maintenance on a regular basis going forward and they were immediately right back on site only 30 minutes after they just left from the first job.

They were nice, knowledgeable, easy to talk to and work with, and they do just about anything we could need... they are so multi talented so we'll be able to just use one company for a LOT of our needs. Which is convenient, and helpful for a business that has all manner of people who may be calling in for maintenance needs.

Thank you Michael Rea and the Airecom team. We look forward to turning to you primarily going forward.

Let me first start out by saying that I consulted over 5 different companies in the Columbus Metro area to quote me a replacement system. The choice to go with NuAire was very simple for me. I chose them for their professionalism & pricing. From management down to the technicians, each person I interacted with was more than happy to help and genuinely wanted to see me satisfied with the work I was paying for. I was very happy with their final results and felt that their value, services and open communication really sets them apart from the competition. I would recommend NuAire to any friends, family or strangers who need top notch mechanical engineering services in Ohio!

Mike Rea was an awesome guy. Quick and efficient in finding and problem. We highly recommend Airecom

Gavin stopped by to help us at my place of business today and was very professional as he worked around our clientele. There was a hiccup and he had to leave and come back with some extra supplies. He said he’d return in 20 min. And sure enough, he got back in exactly 20 min. And completed the job just as professionally. My employees also noticed his professionalism and mentioned it to me. I’m both impressed by and thankful for the customer service offered by Gavin.

Shawn and Randall came to my store yesterday they were very polite and efficient explained everything step by step,I'm very grateful they were able to fix my equipment and get us back on track thanks a million guys!!!!

Terrible company and a rip off. Their prices are outrageous and easily the most expensive out there. I had a cooler needing serviced so a technician came out and he said the price would be $600. Four days later I got an invoice for $1200. I called To ask why such a big difference in price, the lady said that technician should’ve never given a price because they have no idea on pricing (which I understood). So I paid that total. One week later, the same cooler stops working. So I call airecom back, And they said the technician has Incorrectly written quote Therefore, your cooler is not fixed. I was shocked And I couldn’t understand how a technician comes out there, and only have fixes half the problem and I get billed for it before the complete fix has occurred. The person on the phone basically said there was nothing he could do for me So I asked him to send me the invoice to “finish” The original job. And the new invoice Was $1800. I called them back and said this is not fair to me. I’m already in the whole $1200 assuming job was complete, now you’re wanting to charge me an additional $1800 to fix cooler properly? A brand new cooler costs $3000. I own 5 restaurants and have used this company in the past, as of recently they have ripped me off with their prices. I will never use them again

Brian Zirkle was very good. He listened to all my concerns and diagnosed the problem quickly. Explained what he found and showed me pictures of what he was working on. Very friendly and courteous.

I had an amazing over all experience with Airecom Shawn M. Was very helpful and came up with a quick and effective solution to get us up and running within a couple hours of arriving. We were having issues with our commercial oven and he went above and beyond to make sure we could continue making food and serving our customers! 5 stars hands down!

Joe did a great job repairing our gas hot water heater by replacing the gas control thermostat. The tank was still under warranty so the repair was free.

Courteous. Knowledgeable. Clearly explained options for repairs and there was no high-pressure gamesmanship at all. Fair, transparent pricing. Would/will definitely use them again.

Zach Hellman came over on time and was able to check my sump pump outlet and radon system breaker. I was happy with the ease of setting up the appointment on the website.

Great service! Thank you! The drain clog was discovered during the general inspection. We were to figure out where the problem was and get it cleaned out within minutes. Very grateful!

Chris and Joe did a great job for us installing two water heaters and filtration system…. a huge job but done professionally and with kindness. Definitely recommend!!

Gave me a morning window then they cancelled later in the morning they were supposed to arrive.

Their service fee is $99. Call Safe Electric and Plumbing. Their service fee is $69 and they are way more reliable and helpful

I rated Collin a 5 star, but it's actually he is worthy of a10 star rating !! He was very polite from the beginning to the end of my install. The main reason for my 10 star rating is due to his work ethics and to his perfection to complete the install to the customers satisfaction. If in the future I need any electrical work in our home, I'll be calling Bassett and requesting Collin !!

Updated #2 we have contacted BBB and will continue to reach out until someone speaks to us!

UPDATE: STILL HAVE HEARD NOTHING FROM THEM! THEY ARE GHOSTING US WITH OUR MONEY!
We contracted with Bassett back in March to install electric on our 4 seasons room rebuild. From the very first conversation we were told about the Watchdog Maintenance Plan and the savings it would offer on our project. Our invoice clearly shows the “potential savings”. We have never received this potential savings or discount. One technician called in to ask about it with me standing next to him and his manager told him, “yes, we need to honor that as invoiced”. I paid the invoice expecting the discount - but have never received it. I have emailed and called, spoken with the technician (who was great by the way) and left message for the service manager. It is now almost Aug and I still do not have any “potential savings” nor discount with the Watchdog Maintenance
Plan.
update: 08/06/2025 they responded to the review but have not contacted me directly or done anything to make this right.

Excellant Service. Technician very knowledgeable, explain all aspects of job. Timely. Great Job!!! Joe is Excellent would recommend him to all. Patient, Kind, and answered all questions.

We had an estimate scheduled on a Wednesday morning and after the initial inspection and identifying the issue Bassett scheduled for a technician to come out the next day. Kenny came and finished the job in two days as was promised. We are extremely satisfied with the work.

Another professional and well-trained technical service rep from Fire & Ice. Mitch answered all questions knowledgeably, explained options and estimates understandably, and executed approved maintenance, efficiently.