HVAC reviews in Columbus, Ohio

Aaron arrived with an additional tech I was not aware was coming. That’s a safety issue, to not alert a customer about how many techs they should expect and who they should expect. While Aaron was knowledgeable, he was a bit curt and condescending - first time I’ve experienced this with Fire and Ice. He also advised he was injured and I do not believe he should have been doing as physical of a job as was called for. He explained his injury was the reason there was a second tech.
Tim, the tech the day before, was kind and explained things to me well. He was the one who suggested the plumbing tech and even called to get it scheduled himself - that’s the kind of service I’m used to with Fire and Ice.

Ryan is a top-notch electrician! He’s professional, polite, and extremely knowledgeable. His workmanship is clean and precise, truly some of the best we’ve seen. It’s clear he takes pride in his work and ensures everything is done safely and neatly. We’ll definitely be using Ryan again in the future when the need arises. Highly, highly recommend him to anyone looking for a reliable electrician!

Mike from Fire and Ice/Bassett was fantastic. Helped troubleshoot furnace malfunction and got it back up and running after doing a thorough inspection. No pressured sales or pressure to replace anything but what was needed to get things back up and running. Would go to again in the future.

After many days of poor communication from Fire and Ice’s dispatch office disregarding our service dates and times, Spencer Hall listened with compassion to complaints that others had promised but did not capture in the bill and made it right by honoring those promises at no extra cost to us to demonstrate customer support. He was a 5 star, but our previous experience with the office was 1 star.

Very happy with the professional services of Walter. I found his recommendations to be very helpful and the installation of my new water heater and toilet was done exactly as he had described.
Everything was installed with no messes left behind. I will definitely call again for any future projects.

They can out on a few hours notice to fix an heater that wasn’t working, found the issue right away. The pricing was very reasonable and good know they are honest and don’t overcharge. Very happy with the experience, will be using them again for my next HVAC service

A great experience, even while working through issues! Spencer and John were considerate, attentive, and responsive. I am extremely happy. These guys care! A+ rating.

Thank you so much Justin Cooper for the prompt service today! I am thankful we have heat with the cooler weather. Justin communicated great & we appreciate the excellent service he provided. A big thank you to all to include Tim, Tony, Unique, Judge & Justin! You were all great! Highly recommend this company & their membership.

Overpriced! Service did repair leak, but did give price reduction when using the replacement handle that I already bought from the local hardware store. Didn’t like that I had to pay for membership to get a warranty, which was declined. The technician was kind and did fast work.

Mitchell deserves the 5 stars, not Fire and Ice. Mitchell was great and answered all of my questions. He went above and beyond for his customers. He was honest and upfront about our furnace maintenance and testing. Our understanding is Fire and Ice has been bought out. This is a good thing as we had nothing but problems with Fire and Ice since receiving a new AC system last July, 2024. I recommend the new company’s management follows through on commitments and enhances communication which is lacking. Your techs are great but it’s apparent other aspects of the organization are fractured.

Jason was absolutely incredible from start to finish. He showed up on time, diagnosed the issue immediately, and explained everything clearly so I understood exactly what needed to be done. His workmanship was top-tier—fast, precise, and clean. You can tell he really cares about doing the job right, not just getting it done.

Mitchell came out because our furnace was intermittently stop working. He did a very thorough check and told us the drain line needed ran. I felt that he genuinely didn’t want to over charge us and made sure all aspects of the furnace were working properly. Even told us that the gas level wasn’t high enough. I will definitely use and refer fire & ice again.

I waited six hours for the tech to show up at 7pm after the service window you requested between 1pm and 6pm. Someone should have alerted me to the delay, updated me on when the tech might actually arrive and given ME the option to reschedule! This is poor service and made me feel like the customer is NOT your priority. I liked Carlos and appreciated his candor regarding my system.

My senior father’s furnace stop working overnight on one of the coldest days this month. They were able to come out on the same day to fix it. Tim texted when he was on his way. He was very nice and took the time to explained what the issue was. The service call was very reasonable. We will call on them again for any future service needed.

I purchased a new furnace and ac unit in August 2013. I did the semi yearly tuneups for both the summer and the winter since 2014. I was told after my last tuneup in December 2025, that the furnace was on its last leg. I thought it would have lasted longer, but I went ahead to purchase a new furnace and ac unit (as recommended) before the end of 2025, to be proactive and receive the tax credits that ended in 2025. This negative review has zero to do with the install. That process was done perfect and professional. My issue is with the communication to receive the tax credit paperwork. After 3 weeks. I still have not received anything and the communication is lacking. They have only responded once when I called, and I haven’t heard from them in a week. Further, I was scheduled to receive a co2 detector for my new furnace in the attic on 12/31, but nobody showed. I called customer service and supposedly it was still in the process of being approved, and I have received zero updates. I spent $15,000 on this new system and I’m being ignored and not treated like a valued customer since August 2013.

Adam came out to take a look at our electrical panel on a Sunday. He was very knowledgeable, helpful, and understanding of our concerns. He took a look and gave us a few estimates for different levels of repair and updating and went over financing options with us as well. When we had a question he wasn’t sure of he contacted his boss to make sure we had the correct information. He even put sealer on for a temporary fix until we are able to book further repairs.

Tavon communicated his travel & arrival to our home via text and arrived on time. He was professional, polite and very knowledgeable about heating & cooling functions. After investigating the heat pump & furnace operation system, he found a blown fuse in the furnace. Tavon presented a maintenance agreement explaining its benefits which we decided to participate in. We highly recommend this company for any heating/cooling needs and would be happy to have Tavon perform any future necessary work to our heating/cooling system!

Chris Welch provided excellent service at my house resolving an outside faucet issue which was caused by freezing temps and leaking back inside the basement. Chris reviewed all the options with me. I appreciated his honesty and recommendations. He replaced the faucet, reconfigured the water line from the main and added a shutoff. He was on time and did a great job. The new faucet and water line reconfigure was a huge improvement! I’d recommend Chris for any future plumbing jobs needed! Thank you!

None called back.

Very timely response to my situation and very knowledgeable.

They are very understanding and kind with schedule changes.