HVAC reviews in Columbus, Ohio

Eric is just a super tech and person all around. He is polite, busnesslike and efficient. Couple this with his warm personality and you have a great young man doing your service work.

Bassett services performed a meter housing swap and main rewire to meter and interior breaker box. The first technician spent most of the day performing the task. The next morning, his manager came out and checked his work and found multiple things wrong with the installation. He spent the rest of the day redoing the installation and even fixed things within the breaker box that were wrong which the original technician had not done. His thoroughness and dedication to completing the job correctly and meticulously were admirable. Although the job was costly, we were pleased with his dedication to rectifying the bad installation even when we as the homeowners were not aware of the situation. It's refreshing to see a company that cares about being trustworthy and stand behind it's work

Collin came, did a thorough whole house inspection, and found a problem with some of the breakers in the electric panel. He replaced them with the proper brand quickly and professionally. He put on booties to come in from the snow, was friendly, and explained what he was doing.

Collin & his trainee were very knowledgeable and polite. They worked very hard from the time they arrived until the job was done. I have not received a receipt or any warranty information.

Had a leak in the kitchen and decided to replace the whole builder grade sink basin, fixture, and disposal. They had nice parts and were able to install the whole new sink in a few days. The leak from a broken disposal was repaired the day of the first visit so there was no interruptions. All my interactions with the staff were excellent. The installers were nice made clear what was being done and provided options at different price points.

Tim is a very knowledgeable and kind technician and walked me through my options for a new water heater. I appreciated his expertise and he answered all of my questions.

Ed did a fantastic job. He was an honest and trustworthy electrician and he worked his butt off to replace my old electrical panel and put in a new outlet for my stove. I would 100% recommend Ed and Fire and Ice for electrical work. I’ve had multiple Fire and Ice people tell me, “I’m not a salesperson, I’m here to help you and fix stuff.”

Unable to determine the source of the error codes which have shut down my HVAC over the last several years, Tim and Justin have agreed to return on short notice so long as I don’t reboot the system and leave the error code in place. I think our best chance for resolution of this long-term problem is upon us.

Mitchell did a great job. He even instructed my tenants on how to put in the filters on the furnace. These service calls give us all peace of mind. Thank you.

Carlos arrived on time and explained everything about his inspection of our furnace to me. He was friendly and courteous!

This visit was under our service agreement, so there was no additional charge.

Jason our tech did an outstanding job descaling our tankless hot water heater.
He pointed out an important issue, a galvanized pipe water line that needs to be replaced and is part of the city replacement program.
Thank you Jason for letting us know about this. Your 5 star friendly and on time service is greatly appreciated!

Michael was on time, super fast, gave me options and no pressure which I appreciated!! He explained everything to me in detail and addressed all of my concerns. He was also very aware of my cats which I appreciated!!

Tavon came down and did my service! He was very efficient and checked everything multiple times! They gave me an honest price, will use again if ever needed!

This eval is specifically for Fire and Ice
Heating and cooling. I have never heard of Bassett services Heating And Cooling Plumbing

The five star rating is for the Service techs Only the Customer Service receives a 1/2 star These ratings are reflective of from my personal experience with this company for the past 12 months.

Service technicians are very good. Customer service receives a very poor grade. Messages left for service tech are not relayed to them as promised. Frequent routine maintenance are frequently canceled due to understaffing.
Customer service relays customers to other numbers and response time to inquiries can take many days.
There seems to be a lot of confusion snd poor customer service since their merger with fire and ice and I think the Customer Service has rapidly degraded .

Apex was out 2 days prior and completed the same service but they never opened the coil inside nor out. The photos below are from when Brandon first opened my unit. My ac is now running better and cutting on and off much less than it did prior to his arrival. Brandon did a great job and was very professional. we signed up for trueNorths service plan because of Brandon’s interactions with me and the plans cost vs benefits.

Colin and his helper were terrific. They did a thorough job. He was very pleasant and helpful in explaining things. Great job‼️ We had electrical service done

Jason knows his stuff about plumbing, explaining what he was doing at each step. He came to do our initial annual inspection, checking each faucet, drain, and toilet for proper operation. He drained the water heater to remove the mineral build up in the bottom. Definitely would recommend him and his company.

I asked for a quote on a sewer line replacement, and their tech wanted to charge over $500 to scope the line with a camera. Other plumbing companies have either charged a minimal service fee ($99 for a trip to the house) or scoped it for free so that they could diagnose the problem. This made me feel that Bassett / Fire & Ice was more interested in a one-time $500 fee than a potentially $20k sewer line replacement project. Not the type of company I will trust with my home.

Took the time to really listen to what happened and then inspecting. Also took time explaining exactly what he wanted to fix and why. Wasn’t pushy like so many can be. Really great experience. I had Terry specifically.

This used to be a great company!
For last couple of months it is almost impossible to get any help from the back office staff. They do not respond requests for a call back. On the other hand, the technicians seem to be doing a great job! However, the overall experience is less than 1*

We had a major water damage event Tuesday which affected our electrical panel boxes. KMA was able to get someone out same day and Todd was AMAZING! Friendly, knowledgeable, professional- everything you want your electrician to be. He answered several questions for us and explained everything in detail. We really appreciated his help and experience. He & his partner (Michael) showed up when promised the next day & worked until about 10pm to ensure they were able to get power back on to the house including our heat. I can’t explain how thankful I am and how GREAT the work was. We’ve had KMA do several jobs/home improvement projects for us over the past few years and are always happy with their work. Knowing they’re there in case of emergency & for very large jobs too gives me peace of mind knowing my family is safe and we have a reliable company we can trust. Highly recommend!! Thank you Todd! We are really thankful for all you have done for us this week! New Update: Company has updated name to TrueNorth but still provides stellar service! They reached out to perform a warranty check up (everything was still perfect & it gave me additional reassurance that my family and home is safe!) and also we’re able to install a new light fixture I’d purchased. Great job as always, reasonable pricing and high quality work! Awesome company!!