Plumbing reviews in Columbus, Ohio

Very happy initially. For $542 they came out and pressure tested everything, scanned the pool, found two spots that were leaking (one was a hole in the liner, the other was a very slow leak in a light fixture), patched the two spots, then scanned the pool again to verify the patches stopped the leak. Was very happy with the work, and the techs seemed friendly and professional. Water levels held solid for two weeks, and then it started dropping again. Called and was told that there was no guarantee on the vinyl patches - they were temporary only. They also told me the only way to truly "fix" the vinyl liner was to replace the entire liner. Which is brand new this year...

Funny enough, though, they sent me a quote to fix the light. I told the woman on the phone that the light, while it might still be leaking, was a very, very slow leak and I wasn't really worried about that one. She refused to even bother discussing the vinyl liner patch, just kept telling me it was a temporary fix. The funny part is that the quote to fix the light was to pull the light out completely and - you guessed it - put a vinyl patch over the hole. They would guarantee that patch for two years. For $600.

No thanks. I called another local leak detection company who came out and repaired their faulty vinyl patch for half the cost. They also scanned and re-scanned the pool, and they gave me a 90 day warranty.

Edit regarding their response:

There was never any offer to check the other patch when you quoted the light. There was no conversation about the other patch at all - I was just told there was no guarantee and that they were just temporary. But again, your proposal to fix the light was to put a vinyl patch on the hole when you remove the light. How can you guarantee that patch, but you won't even make an attempt to repair a patch that you placed not even two weeks prior?

Marquita was very pleasant on the phone, and very helpful. I don't know if this is you responding, Marquita, but you were not the person I spoke with when I called in about the patch leaking. She was not helpful at all. Either way, I've found a different company that I will be using for these needs going forward.

Great service! Identified my outdoor water line leak and thoroughly explained repair options! Extremely pleased with American Leak Detection!

Paul and Tim were excellent! I highly recommend these two very personable technicians who's experience and common sense was instrumental in figuring out the cause of my roof leak which three other people before them could not determine. For several years I have had an ongoing problem with moisture on an interior ceiling which eventually progressed to a drip. It only happened in rain storms that had high winds. It has remained a mystery to two highly recommended roof companies and insurance adjusters alike who could only guess but could never recreate and conclusively find where exactly the water was coming in. Paul and Tim ran a flood test in a different manner than all the rest had done. Within a minute, their suspicions were confirmed as to the cause and the solution. It was indeed related to high winds and driving rain as I suspected. How wonderful to have someone figure out the specifics of what was happening and to be able to recommend to my insurance company a resolution! Now I can finally have the interior ceiling repaired! I am so grateful to them and so relieved!

Our technician Scott was fantastic! He was very friendly and thorough found our leak. We was very pleased with him.

quick response The Tech was very knowledgeable and right on the money with their locate. Saved a lot of work and money knowing right Where to excavate

The tech was excellent, arrived as projected and called to confirm his approximate arrival. Very professional.

Very quick and responsive. This is the 1st time I have ever had to use my homeowner’s insurance so I really didn’t know what to expect but I can honestly say they have been here with me every step of the way.

I requested the structure of my pool to be tested for leaks. The person doing the test was on time and professional. The tech was knowledgeable and took the time to explain everything that I asked. I would use American Leak Detection again.

They arrived on time, did thier job and found my leak. Not that thrilled about my leak, but very happy with the service they provided. Would definitely use again and would refer Amerucan Leak Protection to family and friends.

From one of our customers

“Great Job - saved me thousands”

“There was a water main break at my house. I called a plumbing contractor who said I needed to get someone to find the leak first, before they would fix it. For some odd reason my meter was at the back of by basement, behind the furnace, with the main line coming in at the front of the house. One contractor said he’d have to jackhammer up the floor, apparently have the furnace removed, so he could install a 4-foot sheath over the line just before the meter. Another option he offered was going around the house to the back, past the gas, electric and cable lines next to the AC unit. Which might have meant I’d have to tear out part of the back deck and a fence. I asked why they couldn’t just punch a hole in the front and run a new line inside. The man said he couldn’t, due to having to have the sheath over the line four feet from the meter. Either option, jackhammering or going around back was going to cost me thousands and thousands of dollars. I mentioned this to Chuck from American Leak Detection, who we hired to find the leak, and he said. “Why don’t you just move your meter to the front of the house”. He said they could do that. I was fine with it. It was a great solution. The guys showed up got the meter moved and the line fixed in less that a working day. I ran the inside line myself, which saved me $1,500 dollars (they did the connections). The price I paid was just over the price of the deposit required by the other company. This literally saved me thousands of dollars. They even used the scoop on the backhoe to remove my wife’s deeply rooted plants, from her front garden, as we were not able to dig them up before the excavation. They set them aside and we were able to replant them.

Mark.Thompson

Oct 15, 2024

Living in mortal fear of my next water bill - Scott from American Leak Detection came out and was able to figure out what had happened to my pool, and mapped out a plan to obtain parts and make a long term solution to the identified problems. Also, was able to make short term repairs to stop the immediate problem of water leakage. Maybe I wont die of fright when the water bill arrives.

Timothy, was so professional and clearly knows his job. He was absolutely great!

This was the biggest waste of money. The team did not complete basis investigative work and in the end entirely misdiagnosed the location of the leak. Thankfully the plumber located it (with no help from American Leak). American Leak tried to argue “well the leak wasn’t in the sink or the toilet” (which a five year old could have told you) and argue over other semantics such as using the word “probably.” The specific location they told me the leak “probably was” was clearly above where the leak actually was as even evidence by the location of water damage. Their website states they can locate hard to find hair line leaks. They instead gave me a wide range of location that spanned 3-4 feet and still were wrong all the while insisting “the leak was where we said it was” despite being below. It was a complete joke

UPDATE: Since American Leak has offered further explanation, let me be clear that despite their response, my plumber did not use any of the info gathered by American Leak. The American Leak technician very clearly told me in a face to face conversation that based on his expertise the most likely issue was a small crack in the long pipe that connects the valve to the shower head (while the report states the leak could be anywhere between the valve and the shower head - despite American Leaks own website boasting how they are able to “pinpoint” the hairline crack leaks). The photo attached shows that the issue was actually with the spout (valve, connecting pipe, and shower head ABOVE where the actual issue and actual leak were). You can see in the photo that the plumber replaced a piece of the spout. Leak is now gone. When the plumber came they were skeptical of the American Leak “diagnosis” and dug further. American Leak didn’t even bother to remove a single piece of the trim kit during their “investigation.” American Leak keeps saying they “pinpointed the leak but misdiagnosed the cause.” They did not “pinpoint the leak.” In fact on the phone during my complained he reassured me “We confirmed the link wasn’t in the sink, it wasn’t in the toilet, and it wasn’t in the drain.” If by “pinpointing” a leak it means narrowing it down to the entirety of the water source for the tub and shower then I suppose they did a stand up job. Somehow I doubt that any consumer would agree that this constitutes an expert pinpointing a leak.

Scott was awesome- great customer service and knowledgeable!

ALD came out to find a leak following a spike in my water bill but no visible water damage anywhere. They expertly located the leak in short time, supplied an estimate for repair, and gave options for alternate repairs (that were outside their capacity but would be longer term and sustainable) with a referral to a plumbing company for those alternatives. The two associates, Chuck and Scott, were knowledgeable, professional, personable, and efficient. I would highly recommend ALD Columbus to any in need.

Scott did well…. Explained things he was doing thoroughly. Said you’d put him on the schedule soon to come back and complete the inspection, as he didn’t have a couple of the smaller plugs that he needed to check some lines.
Also, said you would e-mail me a quote for the repair work to be done. THANKS

Chuck and his assistant Bob showed up promptly on time and did a great job finding the source of our water leak. Chuck explained what they found and the report was in my email in-box the same day. I really appreciate their professionalism and attention to detail in finding the source of our water problem. I would highly recommend American Leak Detection for this type of work.

American Leak Detection - They arrived on time and did a very thorough job. Scott and Gary were very professional and kept us informed throughout the entire procedure. I would not hesitate to use their services again.

Punctual, honest, professional and friendly. I deal with service contractors daily since I operate and older campground. I wish all my service contractors were this good. No non sense, and great conversation focused around the issue but down to earth friendly as well. And pinpointed the issue fast! I will be using them in the future!

This is only a one-star review because it can't be zero.

These clowns came into our house to find a leak near the shower. They refused to go to any great lengths, and decided it was "probably" a hairline fracture in a certain section of pipe. Never mind that the leak wasn't constant, as a crack would have been.

When he came to fix said leak, our plumber noted that dust completely covered the area on, around, and below what American Leak said was the problem. Clearly the leak was somewhere else.

When we called to ask for a refund, we were denied. Constant circular arguments about semantics were more important to these jerks than being honest or fair. They care more about the money than their reputation. We'll get our money back, and it will be more painful the longer they fight it.

Never, EVER, pay these jerks ANYTHING!!
DO NOT WASTE YOUR TIME OR YOUR MONEY.
If you are a plumbing company, do NOT recommend them to your customers. They will damage your credibility and reputation just as they do their own.

Despite the harsh sub-freezing temperatures, Steve and his crew quickly came to the rescue, locating and repairing a water main leak in our community. They were on site for nearly 12 hours, ensuring the work was done, and water service restored, the same day. They were professional throughout the process, and kept us informed of the status of the work. We will not hesitate to hire American Leak Detection again.