HVAC reviews in Elyria, Ohio

Shagovac Heating did an amazing job. From booking my appointment to solving my furnace problem everything was handled professionally and expeditiously. Ian was a fantastic technician. He let me watch him work on the furnace and showed me exactly what the problem was and what he was doing to fix it. I appreciate that kind of transparency. My parents also used Shagovac for their geothermal heating system and they were also very satisfied.

I would like to thank Ian for a job well done this morning at my house. After he repaired the problem, he realized that the gas company would have to be called for a separate issue. He stayed here while I called the gas company so he could explain the situation to them. I so appreciate that service and his kindness to me. All is well now my house is warm and I am grateful. Thank you for terrific service. Linda Mathewson.

We had an urgent need for a water tank, and they went above and beyond to deliver and install it quickly and efficiently. From start to finish, their communication was clear and professional, and the entire process was smooth. The employees were knowledgeable, friendly, and worked hard to make sure everything was set up perfectly. It’s rare to find such reliable and dedicated service these days — very impressed with the job they did. Highly recommend!

We were VERY pleased with our experience that Ian performed in our home yesterday! I called the office and Sue was very polite and cheerful on the phone. She said Ian could come out the same day! That's service right there! Ian did some testing on the furnace, was very professional and we had problems that he traced back to our t-stat. He installed one that we supplied, verified everything was working properly and was finished in no time. Excellent customer service. Thank you so much Shagovac!

Big thank you to Shagovac and Ian for fixing the software problem on our boiler. It's a shame all HVAC businesses don't take the time to educate themselves the way they do.

After an extended absence, we returned to our home to find a black thermostat screen and no heat. I called Shagovac and spoke with a friendly, professional, and accomodating young woman. Before scheduling a service call, she asked if we had checked simple fixes (i.e. breaker switch, battery) before paying for a service call. In today's marketplace who does that? Apparently, this company does! We had already checked for simple fixes (no go), so she scheduled a service call that was convenient for us. Ian, our tech arrived on time. He was personable and confident. He put on booties ( nice touch) and checked the thermostat, then went to the lower level to check the heating system. While he examined the unit we asked A LOT of questions. He answered each one patiently and thoroughly. He determined the problem was with the outside cooling unit. Outside, he quickly found the faulty part, but before he installed the new part, he told us the price (no billing surprises). He also mentioned that they offer a maintence contract (no high pressure sales pitch). In forty years we have never purchased a warranty or extended service or maintence contract. We signed up with Shagovac...a FIRST for us. Why?-- a very reasonably priced maintenance contract, excellent and friendly customer service, and Ian's knowledge and expertise. Even our bill was detailed and transparent. We ABSOLUTELY (and without hesitation) would recommend Shagovac to anyone needing HVAC service. As we have gotten older we have come to believe that peace of mind is priceless, and this company delivers just that: PEACE OF MIND.

All aspects of our experience with Shagovac were top notch. Megan and Sue at the office were polite, cheerful and great with communication. Joel and the install team were courteous, professional and on time They installed a multi zone Carrier mini-split and heat pump system in our century home in under two days. Hugh and his team are what hvac install and service should be modeled from. I cant say enough about how well the process worked with this business. Thank you

Shagovac does the preventive furnace maintenance where I rent an apartment. Their employee, Dylan, did the work at my place this morning. He was very professional, polite, friendly. He answered my questions and did a great job. Very happy with the experience.

Customer service is always top notch. Very thorough, knowledgeable, and professional.

E.H. Roberts has the most common sense budget minded technicians that I have had the pleasure of doing business with. The office staff doing the appointment times and the billing are a Tremendous asset to the company as well. I highly recommend everyone to use this company for any and all heating and cooling projects. Get your Ducts clean also, you will thank me later.

I have used EH Roberts for many years for both scheduled HVAC maintenance and replacement of a/c and furnace. The furnace was a challenging attic install and they did a brilliant job for a reasonable price. Their technicians are highly skilled and always professional and prompt. The office staff is responsive and very personable. I would highly recommend EH Roberts.

Dylan did a thorough job checking my ac units. He was pleasant and let me know how my ac was looking

I wasn’t sure if I needed a tune up….but Chris came and he was: very professional, friendly, efficient and an all-‘round nice man!
Thank you. (And my a/c was fine and it’s “put to bed” til ;ext summer.

Lied to us about what was done. Lied to us on called. And just lied to us on review. This has got to be a joke

Our experience with EHRoberts is always the best. They go above and beyond in every department.

I have had EH Roberts handle all our heating and cooling for many years. They are always nice, well trained and work with you to get things going again if I have had issues with my systems. Would recommend!

The technician arrived on time, following an email with his name and photo. He was polite and professional, wore booties inside to protect my carpet. I give the service excellent.

We have relied for decades on E.H. Roberts for all of our HVAC needs. Thanks to their excellent service, fair pricing, and responsiveness we've never considered calling anyone else. We recommend them without qualification.

I had an insurance claim I was working with E.H with for my AC. They were wonderful from the representatives on the phone to the representatives that actually installed and set up my new unit. Everything was done as they said it would be. Would highly recommend them to anyone.

The service technicians are professionals that do a thorough job of checking and cleaning the system. We have used several other companies in the area and are most pleased with E.H. Roberts. Good notification of appointment and updating status of when they would arrive. It was convenient to get the invoice ($0 - covered under the maintenance agreement) via email. Would be nice if we could schedule so that it were earlier in the season. It seems we have to schedule over a year in advance to get the early season appointments.

The Technician was professional, polite, on time kept me posted on arrival times, very knowledgeable clean and neat took his time inspecting the furnance and doing the yearly maintenance Iam very pleased with all the employees, technicians I had with EH Roberts Co