Reviews of local pros in Lancaster, Ohio

Had a great experience with Jacob! He was very nice and efficient. We will definitely use them again!

Had multiple frozen pipes! Called on Monday and they were out on Tuesday on time. Jacob was friendly, considerate of our things. Explained and showed each break. Definitely will have them back if need be.

Robbie was very knowledgeable and helpful. He went the extra mile to flush out my water heater , saving a technician a future trip, when he was actually here for my water softener.

Working with company and technician was great! Robbie was extremely knowledgeable and explained things clearly and, most importantly fixed our issue!

Our drains lines were clogged. The 2 gentleman that came here were awesome, very curtis,Curtis, professional. It was a great experience having them here to help us in our time of need. Thank you so much and we'll be using your company again.

Very professional, thorough work and explanation. Tech was friendly, on time and courteous. Recommend.

was expecting repair but got estimate. George was pleasant and knowledgeable. i was confused as I had contacted Lancaster Plumbing and drain. George was with Five Star. Maybe will change rating after service.

I had several issues that required immediate attention. A representative ( "Gus") came out and provided an estimation and explained everything in detail, very patient and helpful. He had 2 technicians / plumbers come out the next day that installed a new kitchen sink, replaced the leaking pipes, removed the broken, smelly garbage disposal, installed a new hot water tank and a water softner system to prevent the rusty well water sediments from destroying the tank / plumbing, and repaired the backflow of the sump pump. Abrey (spelling ?) and Richard did a great job installing everything and removing the old stuff, Abrey explained everything and patiently answered all my questions. The manager, "George," immediately called me when I was not happy with the new faucet style and quickly found one that I liked. Great company, everyone was professional, friendly, and knowledgeable. I would not hesitate to use them in the future.

Loved my techs! Super knowledgeable + quick + compassionate too. I’d hire them again 🎉

It was actually a great experience the guys knocked the job out fast and were friendly and explained everything in detail and were very professional. I will be calling them for any future issues they are a great company and I’m glad I was able to do business with them.price was also very affordable.

Lucas and Chaz were polite and professional. The repair was completed in less than an hour. My only reason for four star review is that I didn’t receive an itemized bill, just repair- $225. And I was hoping maybe $150. -$200. Lucas did give me a 10% senior/ veteran discount but this is still a lot of money for the minimal amount time and materials involved. We are on limited income. Oh, and Lucas said he “thought” the warranty on this repair is one year. No firm warranty was stated. I’ll see if I have them back for other work.

First time using Lancaster Plumbing and Drain. I had my garbage disposal replaced. The repairmen notified me when they were on their way and were at my house on time. They were very professional and knowledgeable. Disposal was replaced and is working well. I gave the company a 4 star because of the cost. I was not given a quote before work was done (probably my fault that I did not ask for one) and was shocked at the cost. Research suggested the cost for replacing a garbage disposal between $250-$600. My final bill was $759 which included a service call. It would have been nice to have been offered the senior discount that the company offers.

Service was prompt and technicians were very good at educating you on options and potential benefits and consequences for each. No high pressure tactics used, no misleading comments or promises, a refreshing experience when compared to competitors.

Very professional and expedient in fixing the issue.

Wonderful experience good personality and knows what he's doing we needed one shut off valve and he put us three in so we are very happy with the project where Bassett messed everything up I would never hire Bassett services for anything else and I do not recommend them to anybody thanks for the good work

Estimates were explained perfectly. He gave me estimates on everything that I needed. Very professional. Very friendly. Would highly recommend.

I want to say that I couldn't have had better service from anyone! Rodney Harshbarger was the perfect example of getting what we all ask for. He was respectful, polite, upbeat attitude, he wanted to be sure he had done all he could for me and I truly admire and appreciate him! Thank you Rodney! And Garrett who answered my first call this morning was the same. This is why you get repeat business!!!
Thanks, Lana Carney...

Mike was great. Trust worthy and honest. Saved me 500 dollars by correcting the problem instead of making unnecessary replacement.

Eddie came out today for our complimentary AC clean and inspect. He was on time and so personable. He was so informative and showed us some problems and repaired them, and saved us from future problems!! He did great work, so happy with everyone who has come out from Five Star!

Prompt response, excellent service with water heater+ & installation. Super reasonable price. Matt was terrific; knowledgeable, efficient and friendly!

I used Lancaster Plumbing and Drain for the radiant floor issue in our master bath. The GFCI switch was bad. Evan replaced it and installed a new switch as well for the floor. Evan kept me informed every step of the way. The radiant floor is once again working. I will use Lancaster Plumbing and Drain again In the future.