Reviews of local pros in Mason, Ohio

My air conditioning wasn't working over the weekend so I called and was given a window of 1 pm - 10 pm on Saturday. I sat around for 10 hours waiting and called a couple of times but no one showed up or let me know they weren't able to show up that day. I called the next day and someone showed up at 4 pm. The total work took maybe 15 minutes but the guy hung around my house for almost 2 hours trying to upsell me on things I didn't need. $500 to blow compressed air into a PVC pipe. Had to cancel multiple plans with family and friends. Full disclosure it was the weekend so I understand that staffing can be tough but just pick up the phone and let me know that no one is showing up.

Blake showed up on time with a notice of 30 minutes. He began work promptly and reviewed all he did with me efficiently. I decided to add on to the tune up with a product he explained he did have if that is what I wanted-condensation drain gets clogged; now it will not. Thank you for your knowledgeable work and personable nature.

Very Professional.Tyler, DJ & Billy are awesome! Tyler helped answer every question I had with amazing precision & his help made me comfortable with all my options I had available. They all were very knowledgeable & provided affordable & reasonable prices. Thanks guys for your help & I intend on working with you in the future!

I had one of their electricians out to adapt the gas furnace electric line so I could run the furnace's blower motor via a power bank in the event of a power outage. It ended up being more complicated than I expected, but I am not an electrician so don't know the options. Jeff was very patient and took the time to explain how this would work and even did a test run so I would know how to set it up safely. I was very impressed with his knowledge and professionalism.

Daniel was very courteous and friendly, performed the furnace tuneup. Took pictures, explained and resolved an intake/exhaust issue. Discussed vent cleaning options and gave a good offer that I couldn't refuse. Would definitely prefer to have him back.

Gage is an excellent technician and very personable to have come out. He's quick and thorough, while being friendly and understanding too.
He explained a charge on top of charge for our next service plan, and he made it very understandable.
Gage deserves recognition and hes a valuable technician to keep at Thomas & Galbraith!!!

HAVC ductwork done this week. They promised to have before & after pics to clearly show the legitimacy of the work, unfortunately that didn’t happen. All what we received was a clutter of poor quality apparently phone-taken photos of few spots that really tells nothing. I checked around the filter as pictured below and obviously it wasn’t cleaned which makes me wonder how about the interior. The technician reports that two of the three areas weren’t dirty at all and the 3rd was “a little dirty but nothing too crazy” and yet they charged the hefty fee for full house ducts. I called their office the same day and was informed a manager will contact you and now over two days and I haven’t spoken to one. I hope to hear from them soon. Until then, be carful from this company and absolutely consider another one.

I had an excellent recent plumbing experience with T&G. Two clogged sinks upstairs and while it took them two visits, they sent the Sr Tech and he was able to unclog them and all for reasonable price considering how much time they were here. Cleaned up well and were both very pleasant. I will use them again. Thanks! Jeni

Billy worked with me to understand the operation of my house back up generator. He was very pleasant and professional. He listened to my ideas and concerns. I highly recommend him and Thomas and Galbraith.

We just received our annual service for our furnace system. This is our first experience with Thomas & Galbraith. We found Thomas & Galbraith services to be outstanding and we highly recommend them. We could not be more thankful and looking forward to additional services in the future.
The technician was the most professional, knowledgeable, caring and informative person that I have ever worked with involving heating and air conditioning issues for our home. He demonstrated that he was 100% committed to customer satisfaction. He also shared many other benefits involving home maintenance and repairs.
Thank you Thomas & Galbraith for eliminating so much stress just before the holidays.

It was the extremely cold freeze we had recently and we couldn’t get the heat in the home above 60, and this was at 4 in the afternoon.
Our HVAC provider couldn’t get to us for 3 more days. After several calls I called Thomas and Galbraith. They came that evening.
So much thanks to them and Mr. Delton. He worked for 2 1/2 hrs until 12:30 that next morning to fix the issue.
Very impressed with his professionalism, and detail. I would certainly recommend them to anyone.

Our furnace went down at a property we don’t get to visit often. They were able to come out on a Saturday to repair the unit. Given the age of the furnace, I was interested in a full replacement. They sent a sales rep on a Saturday to go over my options and was able to send out a team that Monday to do a full removal of the old unit and install our new furnace. I personally have a tight work and travel schedule so their scheduling flexibility was perfect for my situation.

Top notch service today! Our Thomas and Galbraith representative (Jay Byrd) did an excellent job! Jay was knowledgeable, friendly, courteous, and hard-working. He answered all our questions. He gave us real peace of mind. Really glad we are enrolled in the plumbing maintenance-minder program.

Everything is working beautifully. The team that came to install my furnace and air conditioner worked together really well. They were extremely efficient, professional and friendly. They explained everything that was going to happen, and they asked for any questions on things we wanted to know. After the installation, they explained everything about the new system and how to work it. I was extremely impressed with the knowledge and efficiency of the team. I have gotten requests by some of my friends who are considering replacing their systems. Nothing concrete yet, but they are asking about your company.

My technician was Jamie Rogers. He checked with me and was able to come early which was great. He explained his work before and after his service check. He made sure to ask if I had any questions. He was very professional, friendly and accessible for questions. As always I was very pleased with the service I received. Thank you.

Service tech was prompt and did the diagnostic for the issue. He was very knowledgeable and professional. However, the company is over insanely priced. Took 5 minutes to remove the part and another 5 minutes to put it back on for the quote. Said it would be around $800 for the part and another $883 for the time to install it. First offer I told you what needed replaced and priced it at $300 for the part. I get there's a mark-up, but than double the part...and I'm being asked to pay $883 for a 10 minute job. No thank you. Absolutely ridiculous for the labor and the part.

Better for me as I have an company doing the work for less than half the cost I was quoted.

The team was incredibly professional. We had a massive snow storm and it caused delays and issues with getting a tech out to the house, but T&G was incredibly reliable and a tech still made it within the service window to service my furnace. They were professional, knowledgeable, and incredibly friendly. I will absolutely be using them for my AC & Water Heater as well. 100% would recommend.

I worked with Jake throughout the process who was very responsive and helpful! Danny and his install team were absolutely phenomenal! Professional, good guys, who completed the job to a really high standard in one day. Can’t speak highly enough of entire experience!

Very good service. He answered all questions and explained everything. Very polite and professional.
Problem with charges: Maybe $ 108.00 is the going rate but it does seem high. I haven't been comparing T&G to other companies. Of course we must stay with you to continue with our warranty.
I believe your service is among the best.

My main drain got clogged, I called T&G but they couldn’t come till after the holiday. I called another plumbing company that was able to get out sooner. They were going to charge $480 and said it would actually need a $780 fix. I ended up waiting the week for T&G. Montijae was the tech, he was incredibly helpful and fixed it for $160! He was honest and efficient. He did a great job! T&G hires the best guys for plumbers. Never have I had a bad experience with them.

I had an excellent experience with Thomas & Galbraith. From start to finish, the customer service was outstanding. The technician was extremely knowledgeable, friendly, and took the time to clearly explain all of my options so I could make an informed decision. The issue was diagnosed and fixed quickly and efficiently, which I truly appreciated. Overall, it was a great experience and truly great service. I would highly recommend them to anyone in need of reliable, professional plumbing.