Reviews of local pros in Mason, Ohio

My technician, Daniel, was very professional and courteous. His prior service call took longer than expected. When he was not able to make it to the appointment on time, I chose to wait rather than reschedule. The visit was near the end of the day, so we both wound up staying late while he tracked down a difficult problem with my HVAC system. He gave it his full attention and care, even though I am sure he wanted to make it home after a long day. First thing the next morning, the manager at Watkins reached out to apologize for the late visit and offered a way to make up for the inconvenience. I very much appreciate the attention to customer satisfaction as well as thoroughness. An uneventful visit may have resulted in a five star review with some generic comments, but it was the way this company handled the complicated visit that warrants five stars AND my sincere expression of appreciation for their level of customer care. Every business encounters obstacles from time to time, even mistakes that could have been avoided. The important thing is not whether the event occurred, but how they dealt with it. Watkins employs professional, courteous, competent people, and they treat their customers with care and respect. Thank you!

Excellent experience with all aspects of my HVAC needs with everyone at Watkins Heating & Cooling. Sales personnel to the installers were very helpful and professional.

Thanks!

Felix was patient, knowledgeable and very helpful. He took the time to explain everything to me clearly. Highly recommend!

Would not recommend to my worst enemy. AVOID unless you have money to spend on damage that will come as a result of their push for a sale and lack of knowledge.
I did a lot of research prior to updating our AC unit, I wanted to support a family owned company and one that had good reviews. I am believing now that negative reviews are being removed as the way we have been treated throughout this process has been incredibly discouraging and eye opening.

We are dealing with mold in the ceiling, multiple experts coming out, and a replacement of our drywall. We called to inform them of all the issues we have been experiencing, were told they would send out a technician for free, then called back to tell us it’s $99 and tried to upsell us on a process to insulate our ducts. We have spent $17K on the AC and an additional $5K on hiring experts to assess the damage (Taking out dry wall, checking for leaks, replacing drywall). Watkins told us it’s likely not their fault but they will send someone out for more money. Then they asked why we hadn’t called prior, below is more to the growing story:

We had out until installed in 2022, the unit options were twice the size of the others on the street and a 2 stage ,however, we were assured this was the correct option for our home. We had a problem immediately: the upstairs was 76 degrees while downstairs was a cold 68. On top of this issue the unit itself was squeaking while in use. They sent out an installer, who found a random screw, tightened it, then when it squeaked again, told us to hit it on the side a little when it makes the noise again. Then to fix the issue of it being warm upstairs we were told to buy motorized vent to pump more air upstairs.

Immediately after we had wet ceiling, We called a plumber to check for leaks, a handman to help find the cause, and an HVAC expert who all mentioned issues with the AC. They had set the humidity point too high when installing, the unit was likely too large, the motorized vents make the air too cold, and Watkins didn’t check the insulation before installing. This has been 3 years of the same issue, we have taken the vents out, lowered the air temperature, bought a dehumidifier, and replaced ceilings. It was time to call Watkins to have them assess their work.

We relayed the issues we had been having and they said they would send out someone to take a look and blamed the Handman and plumber for their comments. Then called back and told we would be charged because we waited 2 years. We only waited because we didn’t trust the company after they weren’t able to fix our issues the first time and made them worse.

They don’t stick by their work and like to shift blame. We have been in this house for 35 years with no problems up until this point. I would run far from this company

The technician, Jacob, was very thorough and informative. He also noticed that we had a tankless water heater and he mentioned that Watkins does service those. It was past due so it was great getting that flushed out. I definitely was pleased with today's service call.

Aaron was very polite and explained some questions I had.hive him a 10 thank you.

Technician was friendly and knowledgeable. He communicated well and explained the services in laymen terms.

I had three HVAC companies out to look at my issues and Ben was the only one able to fix them. Very reasonably price compared to the big box companies in the area and I would’ve paid more considering he was the only one able to solve my issues! Highly recommend Ben and Watkins!

Service is always great. The technicians are prompt and knowledgeable. Never have issues with maintenance. We have the maintenance plan and pay monthly. The plan includes water heater flush. Have been using Watkins for years and their upkeep keeps our equipment running without issue.
Tim was our tech today. First time with hom and same excellent service as expected.

Daniel was prompt, professional, courteous and very knowledgeable. He was able to quickly troubleshoot my issue and fix the problem. I would definitely recommend service from Watkins and especially Daniel.

David did a great job of giving me options for a system replacement. Very straightforward and answered my questions well.

Bought brand new unit , spent 8k on it. Year later bunch of problems. Will never use them again. All they want is to sell you yearly maintanance subscription. What a rip off. Original ac unit worked for 27 years.

Watkins technicians are always on time and knowledgeable. I'm very happy with the company. Chris is so friendly and easy going. He gets the work done quickly and explains what he did. Thank you!

Chris was efficient, been here before, very satisfied with his service. Note; it was a rainy periode of time, not sure if it was raining when he went out to check the H-Pump.

Andrew was prompt, professional and knowledgeable. He explained the process and results clearly. We were impressed!

Andrew did a awesome job.he keep me informed on everything he has doing. Awesome addition to your team. Thanks Andrew.

I have been with Watkins for 8 years, the one time my air conditioning stops, they tell me they can’t get to me until a week out. So I am supposed to wait a week with no air? I also have a service agreement with them. DONT EVER BUY IT! It’s honestly a scam what you pay for it and get nothing out of it. They don’t want to honor it and put you out a week because others will pay more. Needless to say, I contacted someone else, turns out I need a new air conditioner. I just gave a $3,500 job to someone else. I suggest calling one hour heating and cooling. They are way better than Watkins will ever be and more affordable. Maybe next time, Watkins won’t false advertise 24 hr service. Don’t believe their website, it is honestly a lie.

Watkins employees are always pleasant to work with. Ryan does a great job of explaining everything he is doing.

Chris was great. In and out in about an hour for general service/ maintenance. I'll definitely be reaching out to them again for service.

Chris quickly diagnosed the problem and cleared the spider's handiwork on the flame sensor. Very efficient and would definitely recommend Watkins.

Watkins is the best heating and cooling company I have ever worked with. Tim performed our annual maintenance today with professionalism and care.