Reviews of local pros in Mason, Ohio

Can always count on Air Authority to provide top notch service. Prices are always competitive with thorough measurements and planning prior to install. Installation manager even came out prior to ensure the duct modifications was planned for proper install. Installation was very timely and professional looking. Best reps and technicians to deal with. Josh was a pleasure to deal with and very thorough! This is my 2nd install with Air Authority and will definitely be using them in the future.

We needed our aging furnace replaced in the dead of winter. Their sales guy came out the next morning, was very honest and up front about the options available and pricing. The installers showed up on time, were very professional and cleaned up after themselves. They thoroughly explained everything. Highly recommend Air Authority in Mason, Ohio.

Air Authority did a nice installation for us. Everyone we met with the company was friendly and efficient. Eric the project manager was great. The install crew of The install manager Tim was on site and knowledgeable and headed off a small issue in the first 5 minutes of arrival. Quinn, Larry, Emmanuel, Carlos and Justin were also on site and made the installation of the new furnace and heat pump system go as planned. Thank you.

Ryan is awesome. Knowledgeable and courteous. Explains things along the way. Great service.

Benjamin was very understanding with not being able to reschedule my appointment. If anyone feels bad it is myself for keeping him out later. I want to thank him very much. He was very respectful and a all around Good guy and has a great attitude. Thank you very much sir, I very much appreciate it.

For the second time, I’ve needed to lean on Watkins for a repair on my AC unit. Daniel Long was my technician this time. He called me and scheduled a visit sooner than expected. Top tier customer service while on site. Not only explained everything he was doing, but taught me enough about my system that I can address problem issues in the future before needing another call. Glad to have him and them in my back pocket. Thank you!!!

We recently got a new HVAC system installed by Watkins. We are very happy with the service we received. Rob Newcomer helped us with sales process and the installers did a great job ensuring a we had everything working. We are happy with our purchase.

Aaron is a great technician. Learned a lot of useful tips

Great service overall from appointment scheduling to the expert technician, Tim, who came to install our ecobee thermostat and service our hvac.

Great company! They were the only ones who agreed to work with us on a Mr Cool unit that just needed some cleaning maintenance. The tech was very knowledgeable and gave us advice for future maintenance we could do ourselves! Well definitely be using them in the future if need be.

We recently had a need to replace our 12 year old system. Rob visited to review our need and develop a quote. He did not push any particular products or services, but rather listened to our needs and priorities, then provided options to consider. Rob even helped to revise his quote to offer an option with components more equivalent to a system another company had quoted. We ended up selecting the quote for the revised system, which was the most competitive price, for a name brand system, among all the quotes provided (4 companies total). I really appreciated the time that Rob took to answer my questions and work with us to quote the best system for our needs.

This was my first experience with Watkins but the Google reviews were overwhelmingly positive and I can see why. Our service tech (Chris) was really professional, explained things well, is knowledgable, efficient. They just got a repeat customer.

Techs are always very personable, communicate well, and keep a clean working environment.

David was very informative and did not make us feel pressured. Very polite and caresmatic my wife and I would recommend watkins heating and cooling because of him. Thank you David. The install team was very professional and made the install very easy for us.

We’ve used Watkins for several years now and we always have a great experience. Brad and the other techs are polite and prompt and never pressure for unnecessary services. We trust them to keep our system in great shape. Thanks Brad!

Watkins charged me $99 (diagnostic) + $430 (labor + miscellaneous materials) to do a repair that took 45min to replace a part that was under warranty on a 3 year old system I bought through them. When I complained that I had to pay that much to fix a system they installed that was under warranty, they first tried to sell me on a maintenance plan, then eventually knocked off $100. But I still had to pay $429 total to fix an under warranty part that took less than 45 minutes to replace.

Given the seemingly high price, I asked for an itemized receipt for the work. They refused my request, claiming it's their business practice to not itemize, and "it's actually better for the customer". Since when is less transparency better for the customer?? While the repair was completed successfully, I still have no idea why I was charged as much as I was.

I purchased both HVAC units from Watkins 3 years ago for over $23K, purchasing top of the line Trane units. Watkins should 1. stand behind the products they sell, and 2. offer price transparency to their customers.

My 22 year old Trane system stopped working. Even though it was just a blower motor failure I knew it was a matter of time before I would need a new system. I called Watkins and they scheduled David to come out and quote me a new system. He did a great job talking me through different options. I had done my research on equipment but David gave me insight about my home that really helped me decide the best path. He also made it very easy to get the purchase financed. Raphael, Jason and Matthew with Watkins came out to do our install as scheduled. They communicated exactly what they were going to do and they replaced my AC, Furnace and water heater in one day! I can't say enough about the quality of the install and the level of service the Watkins team provides. I went with a variable speed AC and furnace so it is quiet and we are extremely comfortable. Thank you Watkins!

Anthony F serviced our unit today and exceeded expectations. Thank you.

Tim was my repair tech and he was very professional and personable. He did his thing checking out my furnace and explained his findings. He provided next steps and a timeline of when I could expect the repair to be performed.
After he left, I wished I had inquired about the cost of a new unit vs. a repair, just to know the difference.
I highly recommend.

Very communicative and friendly. Seemed knowledgeable about what she was doing. Explained any question thoroughly 👌.

Justin was early and thorough in his inspection of our system.