Reviews of local pros in Massillon, Ohio

Great Customer Service. Honest Company. Saved me hundreds of dollars from a different company that tried to sell me a blower motor that I did not need.

Did my grandmother's ac and put a new motor in and left the wires sticking up out of the top, called 3 times to get fixed right, never came back and said that's normal, for $380 I expected better job, I guess I'll have to fix my self, not happy with work, beware

Purchased some parts here for my furnace. Parts person and receptionist were very helpful and friendly! Got me the parts the same day with no sales pressure or stress!

Had our cold air register moved during a renovation and as usual their work was professional and it was great to deal with them. Reliable Heating & Cooling will always get our HVAC business!

Had them come out at least a half dozen times to fix our furnace, replaced the control board, twice. Also replaced the thermostat.... Which ended up costing my landlord $500+ and still had issues. Meanwhile we spent the coldest days on the winter with no heat.

We called another company today who had it fixed and ACTUALLY told us what was wrong.

I called and they sent a repairman the same day. Service was courteous and professional. I would definitely use their services again.

Very pleased with quick same-day service. HVAC tech Josh was professional , friendly, and fast. Highly recommend Reliable.

This place is theft I called them for my furnace they came out to give me a price charged me $80 to me the part would be in Monday called them Tuesday the lady was rude said someone would call that knew about the parts Wednesday I have my wife call 2 hours before normal hours the lady was extremely rude to her. We have 3 toddlers and had no heat for a week still haven’t heard from them. I had another company come in and replace the part Thursday. Not Reliable heating and cooling stole $80 from my family and never gave us heat

Needing a furnace blower motor on short notice, Reliable Heating & Cooling was the only shop in the area that was able to provide me with what I needed on the day after Christmas. Fantastic parts support!! Retail parts shop for DIY'ers!!

Wonderful sales experience I felt no pressure and picked a great furnace and air . Thank you to all the workers who put it I my house. It's so quiet I highly recommend reliable. A1 service!

Best company around. Wouldn’t trust anyone else to work on our heat pump. Even though we ended up having to purchase a new one, they gave us an amazing deal and made sure we were happy with everything

Professional, kind, and reasonably priced

They were very quick to help me. The tech showed up within a couple hours of my call. He did a great job for a great price.

I had the most horrific experience over the course of 1 week. I called them out on Friday July 3rd for my AC not working properly. The tech looked over everything and determined my blower motor went out. He didn't have the part and would need to come back in the morning which I had no problem with. Tech comes back July 4th and replaces the blower motor and capacitor. My AC wasn't pushing much air but he told me it needed time to get back to normal. July 5th morning I call them back out because it was not working again. Tech says the capacitor blew and was probably fluke. My AC was still not pushing much air and again told it needed time. July 6th we call them back out as the AC is running and running with the temp going up and very little air flowing in the vents in our house. A different tech comes out and tells us "It is to late, to hot and I'm to overweight to fix it today." Also, advised us it was our duct work. I make a complaint and the office lady Shawn was EXTREMELY rude. She wanted to order more parts and keep telling me my duct work is the problem. My husband calls her back after I could no longer reason with her and gets them to come back out on Friday the 10th. When their tech came out on Friday the 10th it took him 15 seconds to see the first tech wired the blower motor backwards and advised our duct work looked good! So our AC ran 24/7 for a week because it was blowing air back out and could not keep up with temps. I had to buy a window AC till they could come back out since we were under heat advisories as my husband and child have asthma and the heat does not agree with them.
I write them to ask for a partial refund for my issues. I didn't even get a response! Not a sorry not a no way NOTHING.
Owner of this company really needs to relook at his office staff and train his techs better! I used them 4 years ago without issue so naturally I called them again. I will never use their service again! BEWARE!

I called Reliable for the first time today. We had no heat and the house was down to 60 degrees. I spoke with Debbie in the office and within a few hours Ryan, a wonderful technician, was at our house fixing the problem. I would certainly use Reliable again and would refer them to anyone who needs their services. Thank you Debbie and Ryan!

They are e very awesome company.installed a new water heater. Very respectfully and respond to every call or message sent. Would recommend them for all your services the provide. Again 5hanks to Lisa and her awesome team members.

Highly dissatisfied with this company overall. Installers bring careless with my property, having to call many times for repairs on a system less than 6 months old and being assured the issues have been taken care of just to have them pop up again. When I pay $10,000+ for a new system I expect it to work!

I had a leaking hot water tank on 8/14/23. I called at 10:30 am and had 2 very courteous and professional gentleman at my home at 1:30. They replaced my tank and left my basement very clean and went over everything with me before they left. Great experience from my initial phone call to the final repair. Thank you!

Absolutely satisfied!
We woke up in the middle of the night with no heat during a cold snap , we were desperate with two children and three pets. I first left a message with reliable. Then to another popular company. The other called back immediately and arrived within one hour. The initial quote seemed wrong and was told that my 12 year d would be near as much to fix as to buy a new one 🙉. While this was going on reliable called back and I explained quickly what the problem was and that they sold me this furnace back when we were in more desperate times at a very good price. Miss Shawn was understanding and got to work immediately to help. She called back before the deal was done with the other and though the cost wasn’t nearly as originally assumed from the first Co. it was still pricey. When all was said and done, we paid the service fee for the first co. And Reliables service fee, part, and work, for $200.00 less than the other quoted total! And Reliable arrived within an hour and a half with part in hand, took 15 minutes for Ryan( knowledgeable and super friendly guy) to install! Thanks to all at Reliable! I will not go to another again!!!

Very nice customer service. Very friendly understanding reliable

We had new windows put into our home and the window installers broke our A/C unit. ("The window company was paying the bill ") We contacted Reliable heating & cooling to come and check it out when the tech arrived he was able to fix the wires that were broken by the window company. The window company unfortunately didn't pay them ! ( I had my suspicions something bad would happen due to other issues with the window company) So I stayed in complete contact with Reliable heating & cooling until we were able to make it right. Thank you guys so much for all of the help and being so understanding! Amazing company I will definitely use them again in the future if any other issues were to happen