Reviews of local pros in Massillon, Ohio

Quality heating and cooling is awesome called yesterday and the tech (Tyler) was out today very nice young man and did a wonderful job on our air conditioner. I also love that the company keep me posted with text messages and also called . Love that they send a brief summary about your tech coming out. They also sent emails as well. Thumbs up and keep up the great service . Thank you. Loretta Bair

Technician Steve W performed a very thorough inspection of our A/C unit. The coils were very dirty and he flushed them and said that our unit should perform much better . He spent over 2 hours checking all the parts to our unit . Thank you for a very thorough inspection

Waste of time and money. I had them come out to do a diagnosis because they were "cheaper" than the competitor. Tech came out and pointed out other items that did not pertain to the issue. I wouldn't have minded this except after over 3 hours he did not give me a solution nor an estimate yet I still had to pay. He stated he would have to schedule project managers to come out to give me any info. The next company I used found an issue within 20 min and had a resolution for me with an accurate estimate. Pay a little more initially so you don't get scammed by this company.
Note regarding the response from owner: Notice the notes are only observations without any definite solution. I asked the tech for a solution to what he saw and a price and he said he cannot provide either of those things. An estimate, especially one that is paid for, should include at least a game plan of how to fix the problems. I paid money for the tech to point out issues that I could have told him about without him looking at anything.

Our a/c went out last week. Called to set up a service appointment on a Wednesday and was able to send Cody a service tech out the next day. He reviewed our system and gave me options to repair our 36 year old a/c or to replace and based on all the information and age of the unit we decided to replace with a new Trane xr 16 Was able to setup a appointment for the new install the following Monday. On Monday Fred and Ivan arrived on time and got right to work. Through the install they communicated about the process and was informative about the new new ac unit and answered any questions I had. When the install was complete they was very diligent about cleaning up and walked me through the new unit.

Thanks, Quality Heating & Cooling.

Called on Monday October 27th set a service appointment up for that following Monday November 3rd. Was charged for the service on October the 27th. On Monday the 3rd i was contacted 1 hour before my service and left a message that they needed to reschedule my appointment. I called in and my information was taken and I was promised a call back. No call back for over 24 hours and which time I called in again and told them what was going on. They promised a call back to get my money refund. No call back after 4 hours. I called in again to find out what was going on at which time they finally told me that I would receive a refund. Very unprofessional and very rude some of the people I spoke with. I didn't cancel my appointment they did. I just wanted to get my hvac checked out. I'm not sure how a company can take your money and then not show up to do the job. No real apology for not calling back either. No offer to make it right but at least I did get my money back. I guess think about these things when you decide who you pay your hard earned money to.

Today December 22, Fred from Quality Heating and Cooling did a Quality Control inspection on my new system!! Once again I am very pleased with the quality of technicians who are on staff and the care taken to do their tasks. I’m so pleased with everything I’ve experienced. I’m so happy I have this company taking care of my system.

I had a pretty bad experience with quality to start with after installation. Mostly manufacturing problems but they made everything right. My new furnace works amazing and I got a more efficient one than I paid for. Overall I can’t complain and would recommend them to anyone looking to upgrade their hvac system.

Andrew did a great job cleaning out our duct work, would highly recommend him and your company to my friends

Nate and team were friendly, efficient, knowledgeable and clean. They did great work installing our new furnace. It was great working with Shanklin!

Michael E.from Shanklin just did our winter furnace check-up. He was courteous, efficient and thorough. He left everything as neat as he found it. Michael advised me to purchase filters for my humidifier, which I bought on Amazon to install myself.

Trevon was very thorough in his inspection of our furnace-addressed all my concerns including changing the filter and took time to explain the auto program in the thermostat. He was courteous and respecful.

Tommy arrived as scheduled. He performed a thorough inspection of my furnace and made some minor adjustments to improve its efficiency!! As always, great work by Shanklin's technicians!

The guys were professional, experienced, knowledgeable and courteous. Very impressed with their work, ethics and cleanliness. Cannot say enough good things about Marcus, Craig, Matthew and Ricky. Thanks guys for the excellent job! We can highly recommend Shanklin. Pictures reflect out with the old furnace and in with the new.

Brandon checked out our furnace and was very thorough and professional. He filled us in on our issues and how to resolve each issue. Shanklin has the best crew always. We refuse to use anyone else, thank you

Gabriel came out to do a furnace maintenance and check for any problems before the heating season starts. He was not just professional and knowledgeable but very personable. Did a Great job as always. Thanks Shanklin and Gabriel from a satisfied customer.

Trevon B was very nice and got us ready for a long winter! Helped with the humidifier also! Been with Shanklin for so long, you are a Great Company with friendly service tech’s!

What a great little independent business! I needed service on my kohler generator & was having problems doing so until I found Shanklin. Tyler was very knowledgeable & extremely helpful. I could tell his opinions were genuine & realistic. I really appreciate this types of companies who are there to help you, not like others who at the end of the day only care about the $$$.

First time using this company. Matt came on time and was very respectful the whole time. He was knowledgeable and efficient. He checked things with the electrical system that I didn’t expect, but it was very reassuring. I would recommend them.

Ricky and Conner with Shanklin Heating did a fantastic job on my mini split installation. Quick, neat and clean installation. Very happy with their service! Job well done!

We bought a 1953 house with original boiler system. We knew it was a matter of time that we would need to replace it & didn't want it to be in the middle of winter. Phil was very courteous, friendly & informative. Not the typical high-pressure sales person. He gave us update options & prices & also confirmed supplies were available before we made a decision.
UPDATE: We called Shanklin again to help with our A/C ductwork. We expected it to take 2 days but the guys replaced the whole system & cleaned up/out all the old ducts & insulation in just 6 hours. These guys are always courteous, on time, friendly & helpful. I highly recommend Shanklin. 👌

Trevon was super professional and courteous, he arrived ahead of schedule and was very efficient. He represented Shanklin in the best way. I highly recommend Shanklin for heating, A/C, and electrical needs.