Reviews of local pros in Massillon, Ohio

Quality heating and cooling was great! They were extremely thorough with installing our new A/C unit. The whole process was explained well and the price was the best we were quoted.

Absolutely incredible customer service and promptness! They provided a very late night service call in bad weather to get our AC back up and running. Their knowledge, expertise, and experience are unmatched! Extremely professional and efficient! Truly a pleasure to work with!

My heater stopped working and from the first call I felt like family. So kind, helpful, and took it on themselves to get me help quickly. My questions were all answered before someone even came to the house. When the gentleman came to repair my furnace he got down on the floor and greeted my dog(who just had surgery) so kind and made my dog at ease while he was there working. He was so friendly and made ya feel as if you were family. He found the problem quickly and did an amazing job with the repair. Amazing people! Would recommend them to anyone!

What a great experience! The company
certainly has the correct name.
Scheduling with Jenn was easy & I was able to get an appointment within a few days.
The HVAC tech, James, was on time, professional, and took the time to educate me on options. It was a maintenance and tube-up appointment, but we also had questions regarding smart thermostats.
Both Dawn (rep I spoke with on the phone) and James provided information on “smart” thermostats & gave us space to think over options. No high pressure sales, just a willingness to ensure we make the right decision for us. Great customer service!

Our furnace went out in the evening and we decided to contact Quality Heating and Cooling first thing in the morning. They were able to schedule us right away- very fast! Our technician, Don, was prompt, incredibly professional, and very knowledgeable- he fixed our seemingly rare furnace issue thoroughly, and quickly. He was able to repair the furnace same day, which was very important to us, and he made sure to go through all of our options for repair. We couldn’t be happier with the work that was performed and the exceptional service we received. Although I wouldn’t recommend having your furnace break, I WOULD HIGHLY recommend calling Quality Heating and Cooling for your needs!

Everyone that I spoke to was very courteous and friendly. I didn’t request ‘emergency’ service but a tech showed up within 3 hours of contract. He was thorough and very happy to explain what he was doing and why. Repair was made quickly and reasonably. Would definitely use again. Oh, and they sent a text with a picture of the tech and a short bio before he arrived. What a great way to have positive confirmation before letting someone into your home!

Our furnace was having ignition issues, and the house was about 64 degrees with a snow storm on the way. Wanting quality, professional service, I read reviews before calling Quality Heating and Cooling. I explained the issue, and the scheduler was very friendly and attentive. She asked my availability, and I told her I was home today all day. She sent a repair technician out within the hour. Our repair tech was Cody. He arrived on time (I even got a text with a bio and picture before he arrived so that I knew it was him.). The house call was $99. The repair was $112. The flame sensor needed cleaned. He was here by 8:30 and gone by 9:00am. Simple repair. $211. While he was here, he inspected the water heater and informed us with install issues on both the furnace and water heater (both 8 years old). He didn't pressure us into a fix, but told us to monitor and call the with issues should they arise.

I would highly recommend!! My radiant heat flooring failed and I had to start from scratch with getting a gas furnace installed. I was a little worried of what a big project it was going to be because I didn't have existing duct work and I live in a slab house. From the start everyone that I encountered at Quality was very friendly and helpful! They are very thorough in everything they do and have excellent customer service. They showed up when they said they would and delivered what they promised. Sokol was very knowledge and explained everything very well. Scott and Andrew did the majority of the install and they were fantastic! (the other techs that helped out during the install were great too!). Ian made sure everything was running properly and took the time to help me set-up my thermostat. Lisa and the office staff were wonderful too! I really liked that they sent text/e-mail reminders for every scheduled appointment and it included a photo of the tech, so you knew who was showing up at your doorstep. I am very satisfied with every aspect of my experience with Quality and I would recommend to others!

I needed some duct work taken down to fix some plumbing. I told the lady on the phone that that is what I needed done when I made the appointment over the phone. The technician came out, i told him what needed done, and after he was here for an hour and a half, he told me they weren't doing duct work at this time. Did the lady not know this when I called to make the appointment? Or even the technician that came out and saw what I needed done? After that, I was still charged a diagnostic fee. I wish they would've told me this over the phone, or even when the technician came out. Could've saved some money, instead of giving it to the company just to tell me that they aren't doing this type of work at this time. After all that, they tried to sell me a maintenance plan, and a new air conditioner, even though my A/C is working just fine.

QUALITY SERVICE AS ALWAYS. We have had a contract with Quality Heating & Cooling for a number of years. Have zero plans of ever looking elsewhere.
We had Donald McClelland once again come and perform routine maintenance. Every tech we interact with - we always have great conversations and great experiences. Don explained everything in detail what he was going to do and explained in detail what his recommendations are. By no means trying to be pushy. Thank you once again for everything

Very disappointed in Quality Heating & Cooling, they were out to my home on 2/4/25. They gave me a total line of BS about my furnace, saying all kinds of stuff I knew was untrue since I had just had it serviced 4 months prior! Total white collar criminals trying to sell a new furnace to what they thought was an older dumb woman! I had Commercial Heating & Cooling out today and guess what? I have heat! I do need a condenser motor but nothing like the BS I was told by Quality and their so called great employee, Cody who turned off my furnace because it was dangerous! 🤣Run, Run, Run from Quality, they are nothing but lying crooks!!! . What I have experienced post review is that the majority of Quality employees are lying, story telling con people! I have not spoken to anyone from Quality since the day Cody left my house. Someone did call my phone last night after my review from a number I did not know, so I did not answer and blocked the number immediately! At no time did Austin and I diacuss Quality Heating & Cooling.

After my previous negative review, the owner of Quality Heating and Cooling called me first thing this morning and is going above and beyond to remedy the situation with my Amana furnace. My faith is totally restored in QH&C. I am thankful for the quick response and appreciative of the extra effort Quality is making to fix the situation!!

We had our AC unit replaced; the whole experience was excellent. From the sales call and consultation to the install we are very pleased. Install was on time and very professional. The team did everything they said they were going to do. We won't do business with anyone else for our HVAC needs.

After another company's employee declared my aging A/C unit unrepairable, Cody from Quality spotted its bad capacitor immediately and replaced it with with an American made one. Problem solved.
However, after my asking him to have a look at my furnace, Cody spotted a failing blower motor (oil) and photographed the cracked heat exchanger on my 27-year-old unit.
I'll have my new Trane furnace installed very soon. By Quality, of course.

Seasonal maintenance : Derrious Dumars did a great job. He is very experienced. He explained everything in detail. He found a problem with the motor on the outside unit and although it is running within spec he gave me a quote for a replacement unit and ordered the parts. He was very personable.

From beginning to end our experience with Quintin, Shawn, Ben and Zak was first rate. They were all exceptionally competent, knowledgable and most cordial to us. What I appreciated most was there was no pressure sales and they were authentically relating to us. Coming from family histories of engineers and mechanics, my wife and I are perfectionists in the quality that we accept, and Quality Heating and Cooling lives up to their name. The installation of our Trane Furnace and Air Conditioner and the Air Scrubber went smoothly. If you are in need of anything regarding heating and cooling, look no further.

Quentin was very kind and helpful. Always willing to answer any questions, and went above and beyond to make sure we were satisfied. I am glad to have supported a veteran owned company being a combat veteran myself! Thank you for everything!

Josh did a great job with service call, outstanding service and knowledgeable willing to answer all questions! He was on a mission to get the job done from the time he arrived till departing! Great job.

They did an excellent job, they were there quickly, even though there were communication issues between the office, answering service, and the service tech.
Very happy with the installation of the new furnace.

We needed to replace our 23 year old AC unit and decided to have Quality Heating and Cooling do the job.
They walked us through our options and let us have time to investigate with no high pressure sales.
Jacob and his team arrived bright & early and had the entire job done in approximately 4 hrs. They tested it before they left. I am impressed by the level of professionalism and "quality" work they do.
I believe we made the right choice for replacing our AC unit with Quality Heating and Cooling. They are a trusted business in our household!

Josh was exceptional in his work in checking/maintenance on our AC unit today. He answered all the questions and concerns we had and informed us of what issues we currently have with our unit. Hope we have Josh in our future maintenance visits!!