HVAC reviews in Pickerington, Ohio

Very friendly, responded perfectly and quickly to what could’ve been disastrous: An incorrect furnace model was sent out; Not the one I purchased. They were able to get the correct one delivered and installed in no time. They respected my home by wearing shoe covers and laying tarp on the floors. I would recommend this team to anyone. Installation went seamlessly.

The repairman was very nice and did a good job. I am very pleased. Not sure on the price though, chat GPT said it was a little high. But they gave a 5 year warranty.

Adam was great! Very professional and knowledgeable. He fixed my issue and was in and out in no time at all.

Grant did an excellent job with the install. I especially liked how he took time after the job to explain the details, answer any questions I had, and offer suggestions on how to improve airflow.

Overall from start (quote phase) to finish (install) I had an A+ experience with Pickerington Heating and Cooling.

The person I spoke to on the phone to schedule service was friendly and professional. The person that arrived was the same and very knowledgeable. He said he loves what he does

Brandon did a great job servicing our AC unit. We put in an online request in the evening and they were over the house the next day to repair. Great speedy service!

Easy to schedule weekend appointment. Mitch explained everything so it was easy to understand all options. Courteous and professional. Back up and running very quickly.

We received amazing customer service! Will helped to figure out the issue and present us with a solution to resolve in a timely manner.

Service was wonderful! Timely. Professional and most important fixed our problem that 3 other hvac companies could not! Our tech was awesome

Very prompt and thorough service! There’s no extra fee for weekend or evening service. The cost on a new system was reasonable as well.

Excellent service! Very friendly and explained everything he was doing as he went along!

Highly recommended him for service and the company as well!

Eric did a great job! He did a thorough inspection of our HVAC system, complete with documentation and photos, and allowed us to make the right decision for our situation. In the end, we opted for a new system as the net price over time would be much more affordable, and give us the peace of mind that we need.

Noah the tech came on time and I was able to schedule the appointment same day. That’s the end of any 5 star service.
The tech started off by tell me how gross my filters were, then provided me a very inflated estimate and when I attempted to ask questions he was very arrogant and never responded professionally all the while staring at his phone not giving me eye contact.
Incidentally after I told him thank you for his time and I’d pay for the estimate he was suddenly able to drop the price $400 and be courteous .
When I called the company to complain, they assured me that was not 5 star service and someone would call. That was yesterday around 2 pm and no call but 2 emails from them saying rate us 5 stars or call… ok. No

Also no sooner than I hit send on my review I got the call from the nice gentleman in customer service who was willing to give me a $50 credit and make it right by having someone else come out…. Now you do know that the $99 plus tax service fee I could use towards the credit of your services if I so desired so once again, I’m not sure if they don’t think I can do math or what But I declined.

Mitch was fabulous. He educated me on the humidifier systems, took care of the thermostat swap completely, and thoroughly answered any remaining questions I had.

Brandon was absolutely AWESOME ‼️‼️‼️‼️ He is a very good tech & just a very good person overall ‼️‼️‼️‼️ He worked really hard to make this difficult time easier for me. My air conditioner went out very unexpectedly & it's in the 80s here. He was very helpful in helping me figure out a way to get this done quickly & the company was very helpful with financial support to get me back to a working air conditioner ‼️‼️‼️‼️ Nothing but positive things to say about Brandon & 5 Star as a company ‼️‼️‼️‼️‼️‼️‼️

Brandon did a great job diagnosing the issue and explaining what should be replacrd and why..As a result, Five Star will be instaling a new heating unit soon.

Every person from sales to installation showed up on time, explained the technical aspects of their work and all my questions. I had contacted 6 different companies. I would unconditionally recommend Five Star Services.

Brandon was great! Explained everything in great detail so I could understand. He was very nice and helpful. Felt like I was working with a great friend I’ve known for years! Awesome job!

Brandon got to my parents house very quickly and was able to diagnose the issue and set up install on a new furnace in record time. All the evening before a holiday! Thank you Brandon for getting everything set up for my parents!

Matt did a good job. He is thorough and recognized things that could be potential problems and rectified them.
Overall pleased with the service call!

Fred was great! Very helpful, patient and efficient helping with a repair and getting my smart thermostat set up