HVAC reviews in Pickerington, Ohio

I called Sayre Heating & Cooling in the morning with my 5 year old furnace not heating. Matthew came out yesterday morning and replaced a bad draft inducer in the afternoon. We had heat restored within the day. I woke up this morning worried it wasn't heating my home properly and he came back out this morning to do a more thorough diagnotic test and found the furnace was working properly. I have vaulted ceilings in my great room and all the heated air was trapped in my open loft and upstairs bedroom. He advised me to turn my ceiling fan on low to bring the heat downstairs and my condo is now back to warmer temps downstairs. Thank you Sayre for sending Matthew back out to calm my fears about my furnace.

I’m so happy with the service when I use Sayre Heating snd Cooling . One of the most reputable and honest companies I’ve dealt with . I’ve been using for over 5 years and can tell you no other business I know of would fit you in when your furnace is out. He even came back on Saturday to ensure my furnace was running. Today’s service was just replacing a thermostat -Matt came in at exactly the scheduled time , professional. Courteous, and extremely helpful. I have nothing but a deep respect for John Sayre and his business. Once again thanks!

The blower to my furnace decided to stop working at 9:00 on a Saturday evening. I called Sayre and left a message. I received a call back within 10 minutes. John came to my home and attempted to get it started back up but to no avail. He had seen a box at work with a blower in it, he thought it would work. He went and picked it up, brought it back and was able to get my furnace working.
Thanks to Matthew for ordering it earlier and to John for getting my heat running again.

I always receive great service from Sayre. They got here so quickly after we had a monoxide scare. John and Michael were courtesy and knowledgeable.

They were quick to respond when our furnace stopped working. The repairman knew immediately what the problem was. He was very honest. It was a quick fix and we were very pleased. Highly recommend!

Came home to no heat at 8 PM after an absence of 2 weeks. He came out within a half hour and had my heat working so quickly. Such a good experience. I will contact Sayre for all my heating and air conditioning needs. Thank you for your expertise!!

We got a whole system replacement and they did amazing! We had some unexpected issues they had to deal with plus a super small working space, but they handled it all in stride. All very kind and respectful of your space. Other places quoted us extremely high amounts, but their pricing was fair and we didn't feel like they were just trying to get money out of us. I can't recommend them enough!

I wanted a whole house humidifier. They got it installed the next day at a very reasonable cost. The installer, Matt, was on time, friendly, efficient and gave great explanations for how it all works and he answered any questions I had. I like supporting local businesses and this company made that very easy.

Eric did a great job letting me know when he was arriving and explaining the issues with my AC unit. He gave me options for getting my system back up and performed the work quickly and efficiently.

Mike was super cool and very professional. Explained to me my issues and ways to correct them. He also gave me so preventive measures to keep the unit functional. Money well spent.

A series of unfortunate events led to me missing Mike at the door and he went out of his way to come back and do a thorough review of my AC system. He then was able to fix the issue. Meant a lot to keep my 4 month old baby cool. Would def use this company again!

Brandon was great! He was able to troubleshoot and fix quickly. Thank you!

Fred, our HVAC technician, was amazing. He was friendly, professional, and quickly diagnosed the issue with our AC and furnace. He explained everything clearly and gave us a couple of great options to move forward. The price was very reasonable, and best of all—he completed the work the same day! We can’t recommend this company enough and will definitely be using them for all our HVAC needs in the future.

Technician was very friendly and helpful.He explained everything he was doing and took pictures of all the screen on his diagnostic tools. A true professional.

Everything was great! Called and received service same day, very timely and professional. This will be my first call in the future, I would highly recommend!

Pickerington Heating & Cooling responded quickly when we called with a recent air conditioner issue. The experienced technician, Fred Napier, was very courteous, communicative and knowledgeable throughout the process. Fred performed the diagnostics, and resolved the issue in a very short time. We highly recommend Pickerington Heating & Cooling.

Amazing job! The AC went out in my house and it’s a heat wave of course - he diagnosed the problem and had it fixed immediately. Such a pleasure to have a reliable person show up who is smart and kind too - WIN! I highly recommend!

I have been using Pickerington Heating & Cooling for the past several years and they were great. Out of nowhere, without any notice (confusing because I have a subscription with them to check my HVAC twice year and it was just renewed), they tell me they are not servicing apartments or high-rise buildings anymore. Thank you for the notice...and refund? Not happy at all, especially with it being SO hot right now. Thanks for the past 4 years but the inability to notice me of not working on high-rise condos anymore - zero communication there.

UPDATE (07/07/2020 at 11:15am): Furnace/AC - whatever you want to call it. Filters and inspections were completed since I hired you guys. We had Atlas Butler come out to check the broken A/C and they showed us the unchanged air filter (since 2016), which is when I hired you guys. I lived at the condo since from November 2014 to March 2020 and with my plan with you (the PLAN may have expired but I've had someone come out every 6 months until I moved out) and the discounted price that I received form you because I was not a single family home and instead a condo, you guys gave me a discounted price AND stated that you would also service my rental property in the same building, one floor up. All I asked was that they enter after they service/check my unit and change out the filter in my other unit and check if there is anything needed done in there. I said I would even provide the new filters and the gentleman that was in my unit who said he would take care of it said HE would be the one every time to make sure. Fast foward to July 6, 2020: the air filter has NOT been changed since early 2016 and the unit is now completely ruined and we need to get a brand new unit: All because the filters that were supposed to be changed out by the gentleman that has always worked in my unit did not do his job. He was given the door code to the rental unit as well - talk about me trusting him way too much. The new filters were found by my tenant, unopened and never used (left exactly at the place I told the HVAC guy where they would be). What is your explanation on that? Did he verbally agree to do a job without your knowledge? Because as far as I know, I was told it would be completed in my rental unit on the same days my old residence would be serviced. And now I have to spend thousands of dollars to get the unit replaced. I don't need any monetary refund, I don't need an apology. I just need YOU to know that your service guy confirmed with me that a job would be done and it was not. So whether that means have a conversation with your service guys to not promise side jobs, then so be it. Because as a customer, when a service person tells me a job will be completed, I expect it to be completed. And I have had tenants living in there so I was never able to confirm if the job was done; I just assumed it would be. I've attached pictures of what it looks like now & what the air filter looked like that was NEVER replaced by you.

Mike did a great job diagnosing my AC issue and was able to replace a blower capacitor in very tight space with a water heater right up against the furnace. He also provided good recommendations for next steps based on the current condition of the system. $99 for the service appointment, $293 total out the door with the replaced capacitor. I realize the part is cheap, but given the access situation, I was glad to have a professional handle it.

Overall, the company has a nice online appointment scheduler (can choose morning, afternoon, or evening), appointment text verification on the day of, and a techncian tracker with ETAs from their prior appointment to yours. Starting appointment window was 5 hours, got a text message about 2 hours prior to the appointment window letting me know that time frame. Ultimately got the tracking notice a half hour before the appointment.

Fred was very knowledgeable and helpful getting my deceased furnace replaced quickly on an extremely cold New Years Eve.

You guys are a little expensive but Pooya was exceptional! He is very intelligent and personable. I plan to request Pooya to perform maintenance on my other properties.