HVAC reviews in Toledo, Ohio

Utilized Tiny Tom for a chimney repair for a leak that we have been dealing in my home for years. The tech came out and worked on our flashing as well as doing some work on the chimney cap that the he said had to be done. The leak inside our home usually only happens twice a year so we didn’t notice any issue right away and then when it happened again it was too cold for any further repairs to be done.

When it warmed up and we decided to pursue the fix again I reached out to Tiny Tom to see if they had any other ideas. They sent out a different tech who helps them
sometimes when they are busy. After the inspection the tech told me that the repair job that was previously done by Tiny Tom was “horrible” and that I should contact them back to see if they would do anything to try to fix the poor job they did. After doing this the secretary told me she would reach out to “Tom” and let me know.

The response was “Doug (tech) talked with Tiny, he is the service tech now and reach out to him to see if he can give you an estimate”. Pretty annoyed to say the least that the response to them doing a poor job is just to have the customer reach out to tech they sent out to get an estimate so they can get more money without trying to fix their mistakes.

I would never recommend this company and they do not have the customers best interests at heart. Now I have to find a different company that is reliable and hope they don’t take my money for an amateur level of repair like Tiny Tom did.

Their guys were awesome. Came out and very quickly assessed the problem. I had a leak and they notified me the pan was incorrectly installed, even though the last home owner presented a repair made prior to us purchasing the home by some other company.Tiny Tom did the right thing, I was told the pan was rusting and installed with nails thru the top of the pan / sealed over. They did not want to do what they last company did just for a repeat callbacks for the same issue... they called it fixing it right the first time.

I was given an estimate which was fair and told the pan would be ready soon and would be a quick install. They came out and did the work asap, literally at almost sunset as soon as they received the fabbed stainless pan (not the junk that was installed when the home was built) and just before Turkey day they did the install preventing further water damage. I absolutely appreciate these guys, they made a big problem very simple. Truly was amazing service. Will use again without question!

EDIT- I guess I never stated this previously in my review. The picture was the old pan they removed, and they had installed a brand new custom stainless steel cap. Over two years later and no issues. Now I see other homes nearby with the old cap, looking just like the one in the picture.... well, if water appears over your head while in bed, you know who can fix it right the first time.

First time their tech John came by and cleaned our chimney, repaired our fireplace gas lines, the masonry on the top of the chimney and added a rain cap. For that job he was professional and prompt. He discovered some other things that needed fixing and the cause of a persistent leak. We gave him the job and now regret ever giving him extra work. He canceled and no-showed numerous times. One time he told me he was on his way, about 15 minutes out, and he never came. Never worked with someone who would literally just not show up and not call or text. A couple jobs that would have probably taken him 2-3 days tops took him a month and a half because he ghosted us. He finally finished the work but new leaks showed up in our dining room ceiling. We had to call a plumber to drill holes to find the cause which turned out being from the job John supposedly "fixed". I called him to tell him the issue he said he would come through and fix it because he is an "honorable guy". He never showed up. I reached out to Tiny Tom who was unresponsive. It wasn't until I threatened Tiny Tom with legal action did John finally back. He fixed his original work but during the job he was complaining and even yelled at my mother. He also promised to come back and patch up the holes that were created to find the leak. That was 3 months ago. I never heard back from him. I have never experienced such a lack of professionalism, respect and common courtesy. Terrible. Would never recommend.

Company came out last year to clean and inspect the chimney. I was told the top needed to be resealed as well. I had all of the work done for $1200. A few weeks ago, a company was out on the roof, doing some maintenance and cracks down the side of the chimney and the sealant peeling off the top of the chimney. They brought me and suggested I have Tiny Tom’s Chimney services come back out and correct the work. I pull out the paperwork from the previous work done and noticed there were no dates nor company name on the statement. I called to have them come back out and repair the work they had done last year. The technician was hours late and never did the repair after he got here. He spent 20+ minutes trashing the technician who had done the previous work, telling me that he was a con man and had been fired, then proceeded to tell me all about himself and his business and how experienced he is…. Talking in circles and Contradicting himself. He finally presented me with an estimate for $2500 to do additional work, that he insisted needed to be done. I told him I would get back to him… Again, the work was never corrected. I then called a separate contractor for another opinion. The other contractor came out, inspected the chimney and said Chimney was an excellent condition and nothing on the estimate from Frank needed to be done except replace the sealant that had been put on by Tiny Tom’s and repair the cracks down the side of the chimney. He took care of doing all of this work for me and only charged me $650.

Cody from Tiny Tom's is excellent! We bought a new home and Cody gave a thorough assessment of the condition of our fireplaces/chimneys along with recommendations. He also provided education about proper use and recommended maintenance. He was incredibly personable as well as efficient and tidy. We will request Cody from Tiny Tom's in the future for all our chimney service needs.

We had a great experience with Tiny Tom. Cody and his associate came out to our house and addressed all of our concerns. He was very patient and answered all of our probably ridiculous questions, very professional. We were having some leaking issues above a wood-burning stove. They quickly remedied everything that was an issue and cleaned everything needed. Now, we are enjoying a beautiful fire in this cold weather. So happy to be using this stove again! Thank you. I would definitely recommend using Tiny Tom!!

What a wonderful experience working with the team at Tiny Tom. Cody and his team were very professional and great to work with. The communication was very good and greatly appreciated. I felt they were reasonably priced, and went beyond what we discussed. Thank you Cody and Team!

Ive used Tiny Tom's for nearly 29 years great experience. But today was a diffetnt story.when the guy showed up he was upset at the priced i was quoted and immediately started verbally attacking me over the price...
I had to ask him to leave

Hard workers.

My work place

Amazing staff!

Very quick to unload.

Great place, kind people very professional work.

Good place to work, shop bathroom is in need of an upgrade though.

At about 4pm I was driving with my family and a vehicle (#V072) cut us off flying at about 90mph and almost ran us off the road. Then proceeded to cut others off and do the same thing. He's seriously going to hurt someone.

**EDIT #2: Saw ANOTHER vehicle turn left without a turn signal again 🙃

**EDIT: Today saw another DIFFERENT company vehicle, this one V254, also not know how to drive, merge, read traffic signs, or use his turn signal. Dude just looked like an idiot too

Around 3:22 PM today saw a company vehicle driving on the highway, vehicle number V021. The dude was crossing over and drifting completely into other lanes and then jerking back, like he was drunk..surprised they didn’t hit someone or crash!!

One of your trucks dang near ran me off the road on Miami Street because I was doing the speed limit and a line of about six cars and he could not pass us. He finally got to the two-lane portion of it and passed me doing probably 80 down Miami which is a 40 mph Zone I did get the plate number

Vita found the perfect shower handle to fit my shower valve and cartridge. Well done,...and thank you

This place is awesome. My burner was a mess and he was able to fix it up for me pretty cheap for a temporary fix. Worked until my new unit came in. Great place and nice people.

Very knowledgeable. if they don't have it, they will find it for you. They treat you like a family not a customer. Very friendly and very kind. Why would anyone go anywhere else. Keep it up.

When in need for a part that's hard to find for a faucet they don't make anymore call Schmidlins inc. Smaller store so more personal level of service.