Reviews of local pros in Westerville, Ohio

Eaton Plumbing was recommended to us, by a handyman, for a problem that could have been something more complex than he felt comfortable solving. Eaton handled everything - they were on time, worked efficiently, consulted us re: symptoms and solutions. I will definitely use them again and will recommend this company to anyone needing plumbing help.

Excellent, friendly service, reasonable prices and a quick response from this company. I have a combination of old metal pipes and new PVC pipes and Eric quickly found the clog in my drain where the pipes connect and fixed it. I would definitely call them again and recommend them.

Eric was very nice and easy to talk to, and did a great job installin a new main shut off valve in my house.

Excellent service. I expected to have to replace a garbage disposal but the plumber was able to unjam it and saved me a lot of money.

Always reliable with high-quality work. Very accommodating.Probably not the cheapest, but they don’t cut corners and they do make sure every job is done properly.

I recently experienced a malfunctioning water heater in the middle of the night which caused basement flooding. This was obviously stressful and distressing, and required immediate professional help. Eaton Plumbing was provided to me as a recommendation from another plumbing company who was unable to provide services for at least a week. After experiencing some slight disappointment that my first call could not fix our problem, I was quickly set at ease and helped by Eaton. Their service office answered their phones immediately, even several minutes before they were set to open on a Friday morning. After a few brief questions about my current model and a check to their in-stock replacement options, Adam L. was at our door within 25 minutes to fix our problem. In 2 short hours, our water heater had been replaced and the old one hauled away. What was an emergency in the middle of the night was handled promptly, courteously, and kindly first thing in the morning, which saved the rest of our weekend plans. I would recommend Eaton Plumbing to anyone in need of immediate assistance for quick and courtesy service!

I had a fantastic experience with Eaton Plumbing. They quickly diagnosed and fixed my shower cartridge issue in no time, restoring water flow to the rest of the house. The technician was professional, courteous, and explained everything clearly. The price was very fair for the quality of service. I highly recommend them for anyone needing reliable plumbing work!

Perfect install. Nice team. They even played with my dog!

Everything was handled by your office which was nice. The technician was here, replaced the water heater, and gone before we knew it. Thanks for the service.

On time and was done much faster than I anticipated. Fixed the problems and left the area as clean as when he started. Excellent job!

We reached out to Eaton after discovering a puddle of water beneath our existing water tank. Their initial assessment led to the recommendation of a new water heater, which they promptly installed on Monday afternoon. However, by Wednesday evening, the puddle had reappeared. Despite our early Thursday morning call, they couldn’t send a technician until later due to our impending departure from town.

Following their advice, we shut off the water at the main connection, only to return home to several inches of water in our finished basement that Sunday night (3 days later)—less than a week after installation and with no running water.

The technician they sent on Monday made no changes and failed to follow up as promised. When we sought an update, they scheduled a supposedly more experienced technician for the next day, yet still no investigation or resolution. They acknowledged that the original drain installation was not up to code but offered no accountability for the resulting damage.

Their explanation blamed high water pressure from the utility company, a backed-up drain, and a failed sump pump. Curiously, the sump pump, less than two years old, had been functioning correctly until the sudden influx of 50+ gallons of water. Why didn’t they address the drain issue earlier?

In summary, Eaton Plumbing prioritized selling new equipment over proper installation and troubleshooting. Their lack of accountability left us with a water-damaged house and lost possessions. I strongly caution against hiring this company, despite their claims of values and experience.

Eaton Plumbing, Inc. did an excellent job getting all that was needed in my bathroom repaired and completed quickly! I'm very happy with their work. Eaton Plumbing is who I'll be calling when a plumber is needed at my house.

I’ve worked with Eaton Plumbing for both my business and my home, and they’ve consistently been outstanding—competent, reasonably priced, and easy to work with. That’s exactly what you want when it comes to repairs or installations.

On the business side, their competitors quoted me over $3,400 more for a simple removal and installation of a 50-gallon water heater (which I had already purchased and was sitting right next to the old one). Other vendors just try to overcharge because they can—but Eaton was fair, transparent, and professional.

For my home, we have a tankless water heater. Eaton actually has technicians who specialize in these systems. Several competitors admitted their techs don’t typically work on tankless units, which is risky—an inexperienced technician can cause costly damage just figuring things out. With Eaton, I had peace of mind knowing they had the right expertise.

When you’re quoting your next project, I highly recommend reaching out to Eaton Plumbing. You’ll be glad companies like this still exist—your home, business, and wallet will thank you.

Eaton plumbing did a great job. They were fast, efficient, and right on budget. I would recommend them for any residential job.

We had Eaton Plumbing handle a big plumbing job, and they were absolutely fantastic! We got scheduled quickly, they showed up on time, did exactly what they promised, and left everything clean. The quality of the work was excellent, and the price and value easily beat both local competitors and national chains we’ve used before. We’ll definitely be using Eaton again.

Highly recommend!

Back Flow annual review! They came on time and extremely friendly… They also did my entire new build… Including Warm Board. Every member of the team from the person who answers the phone to the folks who show up are kind and courteous!

Eaton Plumbing initially came to the house, and reviewed the problem: a leaking ballast on the the hot water heater. They came back the following week, and repaired the problem with simple and excellent results.

Water heater stopped working. Called and tech arrived in just over an hour. Was able to determine lower heating element failed. Water tank was still under warranty. Both elements were replaced at no cost to me. I only paid labor. I was very impressed with such a quick repair. I had hot water again in about an hour!

They were able to provide service the day we needed it. Adam was very nice and explained everything well regarding our situation. He followed up with us regarding another concern.

After a few disappointing searches, for a plumber who would help, I was referred to Eaton Plumbing by a friend. I needed them to fix a line leak in my basement that supplied the ice maker in my freezer, a second line leak in my basement and installation of a new line and outdoor spigot. They responded immediately to my inquiry, scheduled an appointment quickly for an estimate and then an appointment for the work. Their estimate was reasonable and the work cost what they estimated. They were professional and knowledgeable. I will use them again for my home plumbing needs! It was great to find that this type of service still exists!

Took my money, never fixed the work, never filed a claim with my insurance company, never returned calls, doesn’t answer texts or calls. Worst company on the planet!