HVAC reviews in Moore, Oklahoma

This company was contracted through my home warranty company - after two days of attempting to contact this company AND my home warranty company, neither have returned my phone calls. I’ve left several voicemails requesting a call back to get the appointment scheduled with no return. Outside temperatures will be in the triple digits for the third day in a row & my AC still has not been serviced. The temperature inside the house reached 91° yesterday and with two dogs, this is completely unacceptable. This is an emergency situation & this company has severely dropped the ball. 100/10 do not recommend them OR First American Home Warranty.

Showed up didn’t have the proper equipment to diagnose let alone fix the problem. Technician said the office would be calling so I waited till the next day and called at 4:30 and they told me the technician hadn’t turn in his paper work so it would be the next week before they would come out again so I asked to speak with a manager they said one would call and never did so if your going to use this company good luck I will find someone else.

Our home warranty company is contracted with ES, and every time they have come out, they have been on time, very professional and nice. This time Dustin and Adrian came out to change out an evaporater coil. Not only were they on time, but they were so nice, professional and explained everything very well. They were respectful of our home and cleaned up any mess from the job and hauled any trash with them. I was very impressed with both of them. Thank you both for a job well done!

My home warranty used this company to fix my AC unit, they arrived within 1 day of putting in my service request. They found the issue and corrected it within minutes.

Very friendly, knowledgeable and fast once we got communications established and our schedules matched up. Nate did a great job. Used with First American Home Warranty.

Service, Timeliness, Technician] E & S Heat & Air was quick with setting up my appointment. Kept me aware of technicians arrival time. The technician’s were on time, knowledgeable, hard working. A part “board” was not on the truck, the technician called in the order, the office had it in inventory & sent it back to my home with another technician. Everyone worked hard & as a team to make my experience with E & S seamless & above my expectations. "

Our A/C went out one evening. Put a workorder in with my home warranty and they sent these guys out the same day. Very pleased with their service. They quickly diagnosed the problem and fixed my unit. Had it up and running 30-45 minutes after they arrived. I'll keep this place in mind if I need anything in the future.

Eric was amazing, professional, punctual and an asset to this company. I would request only him to do my service request. Employees like him should be valued.

My A/C quit working today, called my warranty co. who in turn called ES Heating & Air. They called me within hours and got me scheduled that same day. Shawn McCarty came out, checked my system, found the problems and had them fixed all in under an hour. He let me know exactly what the issues were and what he did to fix them. He was very professional and courteous. I highly recommend this company.

They were assigned by warranty company to repair my heater when it stopped blowing hot air in February. The tech came out looked at it for 5 mins and said the unit is dirty and needs to be cleaned that it will be $600 and that’s not covered by the warranty and just left. Called a different company out and they found out the issue was the heating element went out, which would be covered under my warranty and since couldn’t wait any longer to have the problem fixed I am now out $800 to have it repaired if when had they diagnosed it correctly the first time it would have saved me alot of money.

Very very poor customer service, took 5 times getting my heater fixed. According to the conversations the technicians starting with Brian, they have internal issues that need to be addressed. It shouldn't take 5 times getting heater to work if the first technician Brian would have just listened to me stating my inducer always has problems every few years and not put a bandaid on the problem. Not to mention as a female it's inappropriate to continously want to fist bump the customer. And to tell the customer to call his personal cell phone and not call the office if there was further problems. Was a very uncomfortable situation to which i made complaint to Nathan where i learned more issues within that some have issues with taking instruction from younger leadership. 5 times someone was out, and all knew inducer was an issue from the start as they kept putting oil on instead of fixing the issue. After the 4th time few hours later it quit i called several times left several messages and no one called me back. I was furious. I Also filed a complaint with my warranty company. Was very inappropriate experience with brian and a very awful experience with company, their internal conflicts seems to cloud their judgment and the customer gets stuck in the middle.

Amazing experience with them. Communicate well, friendly and always looking out for their customers best interest.

Isai Rios was very professional, showed up on time. Even called the night before to confirm we still needed his service. I have apparently a very upgraded system, Ecobee. It had been set up wrong by the previous owners. As you know it has been in the freezing temps last week negative temps. & my advanced heating system chose to start blowing cold air when it was 13 degrees. He was very knowledgable and communicated in layman's terms so he could teach me how my system works. He knew my situation and fixed my issues within no time. I would highly recommend ES Heat & Air to anyone having H&A problems.

Absolutely a fantastic experience!! Turned on my unit and knew exactly the issue within 3 seconds, fixed that problem and found another issue and fixed it. Above and beyond!!! Took the time to explain to me what was fixed and what role it plays during operation of the unit. Actually took the time to go above to make sure our heat and air unit was in tip top shape. I can't say that about any other heat and air service company. I will recommend this company 100%.

Our air stopped working last night and we filed a claim with our warrenty company. Less than 12 hours later we had an appointment time with ES heating and cooling. Shaun was so great! He was personable and found the problem right away and thankfully it was an easy fix and our air was working again less than 24 hours before it stopped working! 100% would recommend this company to anyone in the Moore area!

Exceptional service by Shawn. Very professional and personable and was quick to respond and get the job done. I wish more companies were like this. Highly recommend ES Heat and Air!

Have an old system, using R-22. The compressor went out, tech verified. ES Heat & Air recommended to my home warranty company that only the compressor - not the condenser & not the evaporator coils - be replaced.

Not aware of any professional outfit that would recommend this. Condenser + evaporator coils need to be replaced together, especially when dealing with old refrigerant.

Ridiculous.

They worked hard and despite having to make return trips, all ended well. Communication at the beginning was somewhat lacking, but then it improved. Technicians were diligent & worked hard.

Not reliable work, brought us not even one honest solution, with out even fixing the problem, and wanna charge us over again, when the work they didn't even fix anything, and we're still here with the same problem and out of the money they charged us, they need to send a guy out right away to do what we paid for, we didn't pay to still be sitting in the cold, very wrong

[Technician, Service, Timeliness] They did get it working but it took 2 trips to find the leak. Other than that they were courteous , friendly and confident Technicians..

Came on time, early in the service window.
Got right to the problem and had it fixed in under 10 min, because they know there job!
If your HVAC goes down, ES HEAT AND AIR is the only ones Ill call, their that GOOD! Fast, low price repair. AAA