HVAC reviews in Moore, Oklahoma

Called early Monday morning and tech arrived at 9 a.m. He had our unit up and running in an hour! Wonderful service, nice techs and great price. Our new go to company.

Randall’s Temperature Control installed a new A/C and Heater for us last December 2017 and we couldn’t be happier with their service. Knowledgeable, on time, and they know their business and will not try to rip you off. Honest people.

Very satisfied with the service tech Eric Alcon. He is a stand up guy, very knowledgeable about the system and parts. He serviced my grandparents (Larry Seng) unit and it all works perfect now.

Talked to Joanne Monday morning and she had someone come out eary in the afternoon. The technician did a great job inspecting the unit and put my mind at ease. Our unit was having a hard time cooling, but it was due to the outside temperature. Very thankful the technician was honest and didn’t not try to up sell me on service I didn’t need. The things you learn when purchasing a new house!

Eric is always professional and reliable. He is thorough when explaining our HVAC needs, and we always trust him when fixing our issues. 100% recommend.

Looking to get gouged?

In short, Randall’s installed my original HVAC system 4 years ago during new construction and failed to include a condensate clean out. (Side note: My family has built new homes in OKC for over 20 years and have used Randall’s exclusively.) My condensate line recently became clogged and it needed to be cleaned out before it wouldn’t turn back on. I was capable of doing it myself but was dealing with a sick kid. So I called the original installer out of loyalty and they arrived quickly. 30 mins later I was handed an invoice; $297 = $90 service call, $115 for cleaning out the line, $92 to remove 1” of drip pan water. Kevin, the tech, was very friendly and explained they “recently raised prices” and the “service call charge is not applied to the repair.” As a property claims supervisor I’ve reviewed countless HVAC repair bills and it’s obvious they are gouging. Like an idiot though, I paid Kevin for the work performed and advised I would call the office to discuss. After four voicemails with the receptionist and being told the owner, Joanne, would call me, I’ve given up on receiving a returned call. All I wanted to do was discuss the bill. That’s it. They had no problem cashing my check but I’m sure if I had held out paying, Joanne would have found time to call me. Excellent customer service.

So if your looking to be gouged and not get a call back, you should call Randall’s Temp Control. They got you covered.

Randall's Temp Control maintains our HVAC units at our personal home and office. We don't worry when the seasons change, we know that our units have been serviced and maintained by The Best!
The owners are engaged and committed to the community and are people that we personally know, like and trust.

Attended my blown out AC unit same day and had it replaced the following Monday. This company is amazing. They even let us borrow some window units until they replaced the AC unit. 10/10 on every category. I will be recommending this company and using them if needed again. Thanks Randall's!

I would highly recommend Randall’s to anyone looking for professional and reliable service for their HVAC system. David, the service technician that has repaired our heating unit, has been honest with us and explained what needed to be done. We were so happy with the repair job that we signed up for their maintenance service. Great job!

They did a wonderful job. They were very professional and were very patient with my little dogs. They were very careful not to track anything in my house. They covered my carpet and tile with tarps and even wore shoe covers. They cleaned up and even sweep my drive way. When they left you couldn’t even tell they were here. Except for one thing my house was cooler. The were very reasonable and exceptional service.

My review is a little different than most reviews because I want to share what happened to me and how a team member of Randall’s saved the day. I had lost my debit card and had the bank temporarily turn it off. Once I found it, I had them turn it back on (or so I thought). Unbeknownst to me, my card was still not turned on. New Year’s Eve, I stopped at Braum’s in Moore to purchase last minute groceries. When I went to pay with my card, it kept declining. I was so embarrassed and so rattled. I was holding up the line and had to run out to my car to look for any cash I had. When I returned, I was still trying to get my card reinstated. A wonderful man wearing a Randall’s jacket said, “you don’t need this hassle on NYE, I can see you’re trying to get home and make some stuff. Happy New Year!” He actually paid for my groceries. I stood there with tears in my eyes trying to choke out a thank you. I just couldn’t believe what just happened. As I waved at him driving off in a Randall’s work truck, I immediately thought to myself, if that’s the type of employee they have at Randall’s, that’s the type of company I can trust. I wrote the company a thank you and found out the generous man was actually Frank Randall, the owner! That speaks volumes to me of how he would run his company. Honesty, integrity, and generosity goes a long way with me in today’s crazy world. I will definitely use Randall’s as my HVAC company now. Again, thank you, Mr. Randall. You sure made an impression on this embarrassed gal! It’s nice to know that there are still wonderful, caring people out there! God Bless you.
Humbly yours, Kasie

We have used them for about 10 years now, for our house and my grandparent's homes. They are always quick, professional, and perform the highest quality of work. We had some cooling issues during the summer and despite how busy they were, we got a service technician out the same day. I highly recommend their services for residential and commercial customers.

I have done business with Randall's since 2000. I use Randall's for my personal home as well as my business properties. They are fast, friendly, and thorough in assessing any discrepancies as well as annual services. I would recommend them for any job small or large.

Eric and Brad showed up on time and immediately identified the reason why my outside unit wasn't working. They were courteous and cleaned up the area where they were working. They are an absolute asset to Randall's Temp. Control and are the reason I'll be calling Randall's if my AC acts up again.

I have nothing but good things to say about my experience with Randall's. I have used them several times. I have found David and Shawn to be the most knowledgeable, honest, and helpful technicians with the metro. Additionally, their troubleshooting skills are above average which means a lot to me!

We’re on Randall’s annual maintenance service and rest assured that they’ve checked all the boxes twice a year! Treavor was out today getting us ready for the summer; Prompt, professional, incredibly respectful of the property, and knowledgeable about his work. Very impressed with this group!

I don't even think they deserve a single star to be honest. We bought a brand new house that Randall's had done the install on for our heating and air system. In the 2 years since the house has been built the thermostat has gone out twice. The first time it was within the first year so they replaced the thermostat. This time it is past the year and so they came out and charged the $89 for their service call fee and then we had to buy a new thermostat. When I called to speak to someone to discuss our frustration with the fact that a new system in a new house has broken twice in two years (the same piece of equiment) Shannon, the manager, told me there was no way they'd be willing to offer any help and said I had a bad attitude. She was not apologetic or sympathetic at all and said "things break...sorry." I couldn't believe that that is what a manager would say when a customer is concerned that the products they are getting are not of good quality. Very disappointed and embarrassed for Randall's that this is how their manager treats people.

The technician "Kenny" was courteous, trouble shot the system and ordered parts to fix our heater. Once parts arrived he returned, installed them testing both the heater and the air conditioner to make sure the entire system functioned properly. He cleaned up the area after completing the job, nice to see someone take some pride in their work! The price I believe was fair for the work performed and would use and recommend this business to family and friends.

I've been at my house for 8 years and I'm ashamed to admit that besides the air filters being changed, I have never had to have my AC or Heater "officially" serviced as it runs like a champ. Be that as it may, I decided to contact Randall's Temperature Control because they are the ones that did the initial install to get set up on a maintenance plan. On 2/22/18 they sent out a tech, and he spent over an hour at my house going through everything and performing the required maintenance on both the AC unit and furnace. Not only was he thorough, but he was very patient as I asked an onslaught of stupid questions. He even volunteered to clean the coil and spray it down with a special cleaner (which was not part of the maintenance) as I was worried about the "musty" smell that kept occurring on occasion when we switched from heater to AC at the start of every Spring.
Fully aware that proper maintenance had never been performed on my unit - ever - I was totally expecting a ton of things to be wrong, and I was very nervous about the bill. I was amazed that I was not gouged, and I was only charged a minimal fee for routine maintenance. I was done right!
When he had completed the service, my husband arrived home and the tech, Erik, volunteered to take my husband back up the attic and show him everything that was going on and even showed him how to clean the pan and some other misc things. What great service!

That next evening, we experienced freezing cold temperatures and freezing rain. Simultaneously, I heard a disruptive commotion coming from our outside unit. So, I called Randall's back the next day and spoke with the owner, Jo Ann. She told me exactly what to do to shut it off. She explained in detail how I needed to switch my thermostat to emergency heat during the cold weather, to prevent the blades on the unit from freezing. I did exactly what she said and everything was fine.

This week when the weather was warmer, the owner, Jo Ann Randall, called me to let me know she was going to send a tech out to my house to make sure everything was working properly after the freezing rain and drop in temperatures. She didn't have to do that! She went above and beyond to make sure I was taken care of. With customer service like this, I'm a customer for life.

I started using Randall's when they had taken over the warranty work from the original installer on my new home. I sign up for the twice a year checkup and request the tech David. He was able to find and fix the installation error of the original heat and air company my builder used.

My house had new units, heat and air that were installed by a company that did not know what they were doing; renovation was a nightmare from $900 month propane bills in the winter and $700 mo ele. bills in the summer. Former contractor paid them in full before any inspections were passed. Crooked contractor and his crooked hvac company did so many things wrong. House wouldn’t heat or cool correctly at all. I took a chance on Randalls Temp Control, and had them inspect my units and estimate cost needed to correct my issues. Not only did this happen, but along the way each thing done incorrectly, was clearly shown and explained to me. I let them make all corrections needed, and now my House is cool and comfortable on both levels.
David Cole, one of Randall’s service techs is one of a kind! This guy is knowledgeable, hard working, and personable. He pays close attention to your concerns/issues, and doesn’t miss a beat. He was professional, honest, caring and throrough. He takes pride in his work and it shows. I will call him again when it’s time for my system to be yearly checked/maintained.
Also the office staff is kind and very professional. They care about their employees and their customers. If you need heat or air conditioning, I highly recommend Randall’s!