HVAC reviews in Tulsa, Oklahoma

Air Comfort Solutions sent a tech out within 2 hours of my call. Caleb was so professional and did a great job explaining the issue. He also offered us several options for our issue.

I don't like being lied to.

I called ACS on Friday before the temperatures dropped and Tulsa was covered with 7 inches of snow. "Caleb" was sent to help me determine why my furnace wouldn't turn on. He diagnosed the inducer motor wasn't functioning and was preventing the rest of the furnace from operating. He told me there were no aftermarket parts available and I needed a $16,000 unit. He did not offer any suggestions (that the unit could be repaired) and told me to prepare for a huge expense.

That is not true. After paying the $89 diagnostic fee (which I gladly paid and tipping him $20 because it was apparent he had a tough day in freezing temperatures) I found a TON of aftermarket inducer motors online, at Amazon, and at several HVAC parts suppliers. I also simply repaired my inducer motor by lubricating the shaft and bearings. The furnace immediately kicked on and has been working flawlessly. I also ordered a new motor that I will install as soon as it arrives.

I'm upset that Caleb lied to me about aftermarket parts and tried his best to sell me a $16,000 system. I guarantee you that when it does come time to replace my system, I will NOT be calling Air Comfort Solutions.

I wonder how many other customers were lied to in order to sell a complete HVAC system?

The team at Air Comfort Solutions has provided HVAC services for our family on multiple occasions. Last June, we finally had to have our old dinosaur replaced in the middle of a typically brutal Oklahoma summer. The entire process was quick and efficient, and the ACS team made sure that we understood our options and chose the best system for our home and for our budget.

Recently, we needed service on the new unit, and the dispatchers and technicians all responded to our situation with urgency and professionalism. Even on a busy Friday evening, we got our issue resolved quickly.

I appreciate how much the entire ACS team works together towards keeping their customers happy by providing personal service. Big shout out to Amber in dispatch and Aiden from the electrical department for their hard work and dedication.

There are a lot of HVAC, plumbing, and electrical contractors out there. I have confidence that Air Comfort Solutions of Tulsa will make your family as comfortable as it has made ours.

I had a very nice gentleman by the name of Eric that came in serviced my heating system. He explained everything he was doing, and I knew upfront what the cost was going to be before he even started. I was extremely pleased with his service. He arrived on time and when he left, there was no mess. I’d be kudos to Eric for the wonderful work that you did I will be asking for you next year.

I had a great experience with Air Comfort Solutions. They were the only company to get on the roof to fully inspect and unclog all my drains. Darrell and Brycen both were friendly, clean, professional and quick to get the job done. There were no hidden fees and I was grateful for the quick same day service! Highly recommend!

Caleb came out earlier than expected which worked out very well. He was polite and fast at checking my heater. He explained things and finished quickly. I highly recommend Air Comfort Solutions.

What does it take to get a simple phone call from the HVAC manager or a manager of any kind. I have made two request, and the admin states how busy they are. Really!!! I am busy too, and in the guest service industry. That is a cop out for not wanting to listen to a complaint. If this were not an issue, I would never have mentioned it. I am not mad, just aggravated that your company has a major issue speaking with a patience customer. You got your money for the installation, so is that where it all ends? Long story short I have had repeated issues with my heating unit same parts keep going out. One tech even stated that both system weren't installed correctly and he and another tech attempted addressed that issue. I am giving you a one star due to you being unprofessional and not making a simple phone call. poor customer service. r

If you need a new air conditioner, these are the people you should have install it. There was snow on the ground and it was freezing outside, but the team was able to install a new AC and furnace, increase the size of the feed ducts, install a digital thermostat and replace vent covers in just 4 hours. It all works perfectly. Brian went above and beyond before and after installation. Highly recommended!

I recently had Aidan from Air Comfort Solutions do an evaluation on my home’s electric, and i couldn’t be more pleased with the service. From the moment he arrived, he was professional, knowledgable and friendly. He conducted s through inspection and took the time to explain each step of the process; he didn’t just identify issues but also fixed them and offered more practical solutions and recommendations. I highly recommended ACS and Aidan Kurin to anyone needing a quality a quality electrical work :)

Kevin Avey with Alert Plumbing, now a part of ACS, was absolutely amazing, extremely helpful, and made sure all of my questions were answered and concerns were addressed, all the while, being tremendously patient with me. He got me all squared away, contacted the other companies to ensure everything was in place and scheduled, because the job entailed much more than plumbing. Kevin even came back to make sure the other technician knew exactly what needed to be done. I cannot give enough kudos to Kevin for being such a big help! He is highly knowledgeable with many years of experience. I highly recommend Kevin Avey for your next plumbing job!

What a wonderful and dependable Company ACS is! On time and very professional and hard working crews!! I had a tankless water heater installed plus 2 shower fixtures and I am very happy with the completed project!! They were very respectful of my home and also polite!! ❤️

Mark Davis was great! He came out to the house and spent a good bit of time understanding my HVAC needs and giving me several options and quotes to go over. Of the 3 companies that came out to give me estimates, Mark was by far the best of them all. I am very happy that I gave air comfort solutions an opportunity to discuss my HVAC needs!

Bryan did a great job reviewing our Heating and Air conditioning with us and providing options for us to choose between for updating our old units. He was very professional and explained things to us clearly so we could understand. We appreciate the extra time he spent with us to ensure we got the right updates that we needed.

No management has contacted me as of today. Perhaps this is another misrepresentation of the company.

I recently had this company come out to assess an issue with the toilet. The technician was at my home for about 15 minutes, and I was charged $240 for the repair of replacing a fill valve. I was told when I called it was an $89 service fee. I was then told that that service fee was waived and I would be charged $240.39. There was no approval of this service before Kevin(technician) completed it.

I was very disappointed with the cost relative to the time and simplicity of the job. The company definitely has some communication they need to fix between office staff and technicians.

Based on this experience, I would not recommend this company.

While the company was prompt, the technician was less than helpful. Although he helped us figure out that our Nest thermostat was programmed incorrectly, he was less interested in finding a solution to the power issue. Instead he wanted to sell me a thermostat that I wasn’t interested in. I paid an $89 service charge for him to say my system was dirty and that home inspectors don’t know what they are doing most of the time. I was considering signing up for the annual service they offered since we are new to Tulsa. Not anymore.

We purchased a whole new Heat and Air system. ACS personnel were professional and polite. Installation was completed in two days. The technicians were respectful and courteous and worked diligently to complete the job. We would recommend ACS to anyone looking to upgrade their H&A system.

They are the company used through my home warranty. The crew that I was sent was unprofessional, arguing and cussing with one another throughout the entire hour snaking a singular drain. They stated they tested the problem ( flooding coming through my garage when the washer drained) and fixed it. However as soon as they left I tested it & not only was it pouring through the garage but also the kitchen sink now. In the final walk through of the service they provided they stated “I have a bad feeling you going to be seeing a lot of us in the future”. Not my home warranty will not cover another visit & if a crew comes out and finds a busted pipe or something more severe which I now am expecting it to be

AMAZING COMPANY.! I signed up for their yearly program for maintenance / . My technician Brian, was very professional very thorough . While inspecting my furnace he discovered a major problem that was going to be more than a maintenance/tune up. He didn't pressure or try to upsell me he was very honest and transparent.Bryan an his team went above an beyond to make sure I was safe and comfortable in my home again! Thank you so much you are awesome! I would recommend to anyone who needs service that is dependable honest and transparent very important in a company.

This is the kinda employees you have? This evening one of them parked next to me and was close to my car. While opening the door he clearly was hitting my side mirror I looked at him and he didn't say anything but I waited to see if there was a scratch. He looked at me and said " are we okay" I said, I don't know, we all see. And he said again "well I am close to your car" and I said yes I see. The he just looked at me and said "well welcome to America"
Really? What does that have to do with anything. I didn't care that he touch my car, be glad I didn't not make a big deal, any body else would have but I didn't. What I didn't appreciate was his racist comment. As if he was not an immigrant too! Sad that these are the kind of employees you guys have!

I had experienced a horrible burning plastic smell and freaked out. Called air comfort solutions first thing in the AM and they got me scheduled for that same day!

Sean Hirsch came out first and looked over my AC unit and found the problem almost immediately. He made sure to thoroughly explain what was going on and what my options were moving forward. He did a fantastic job! Super kind, helpful, and knowledgeable.
Zach Wizard came out to check my electrical and also, did a thorough job of making sure he didn’t miss anything of concern.
Mark Davis came out to handle the back end and give me some possible avenues to try to remedy the situation and added a lot of insight on the situation along with Sean.

These guys are awesome and if I could give them all 10 stars I would!

Behzed Ranjbar with Air Comfort Solutions arrived within a couple hours of my call (after normal work hours) regarding an issue with my home HVAC system. Mr. Ranjbar was able to trouble shoot my issue and confirmed to my satisfaction, and great relief, that there was no problem requiring repair. The Air Comfort Solution's representative was curtious, professional and very knowledge of my HVAC equipment. He took his time to explain to me that the RED FLASH LIGHT I was seeing on the furnace Automatic Ignition control board was normal operation and what it meant. I learned a lot from him about that flashing red light and other components of my HVAC system that I did not know. I thank him for the education and paid the $89 service call fee happily.