Reviews of local pros in Thorold, Ontario

Called Ideal Plumbing to detect source of plumbing leak coming from basement ceiling. They were able to send someone that day which was great. I was told it would be $99 + HST for service call to detect leak & we would then be provided with quote for repairs.
Two men came to the house. They were on time. I showed them where the water was dripping downstairs. They did not remove ceiling tile to see where water was coming from. Rather, we went to main floor bathroom which is situated above leak location. They noticed that bottom of toilet tank was dripping & said the gasket between tank & toilet needed replacing.
The plumbers informed me they had to place special order for the gasket as they do not stock this particular one. It took them a few minutes to figure out the part number & could not tell me how much part would be. One said it could be as much as $79. or more. As well they could not guarantee that part would come in due to delay in shipping that everyone experiencing currently. They would return to install it when part recd & there
would be a repair fee + cost of part & HST.
Because of the possible delay in obtaining the part & because they couldn't tell us the price of the part, we decided it might be better to buy a new toilet & have them install it.
They informed us the fee would be $204 + HST to install a new toilet. We would go out & purchase one & bring it home.
They called their office & scheduled an appt to return Wed of the following week, their first availability.
I went to Home Hardware, whom I've dealt with for over 30 yrs, to purchase a new toilet. I mentioned what plumber had told me about a special order for gasket that current toilet needed. Owner of Home Hardware asked me to go home & take a picture of toilet & tank & bring it to him, which I did as only 5 min. drive from our place. He said the gasket it needed was regular stock item & didn't understand why Ideal would tell me it was a special order. So I bought a Moen gasket from for $6.79 + HST . We installed it ourselves. The small leak from the tank stopped however the leak from the ceiling below continued. I was desperate to have leak properly detected & fixed as soon as possible so I called a friend of a friend a couple days later. He removed ceiling tile & determined the leak was still coming from the toilet but it was coming from the wax seal under the toilet.
I called Ideal & canceled the appointment & informed them about gasket misinformation I had been given.
Friend installed new seal & bolts & all was good. The gasket, wax seals, bolts & new flex hose for water supply cost me less than $30. & a $60 fee was paid to friend for labor.
Had Ideal's plumbers removed the ceiling tile when they first came out to detect leak source & had they known that the gasket needed was regular stock, the repair could have possibly been done during their first visit.
We saved ourselves $144 in labor fees & the price of a new toilet (another $300 + ) all thanks to advice from Home Hardware handyman & the help of an honest friend.
This was our first experience with Ideal & it will be our last.

Excellent service - efficient and thorough - thanks Andy!

We had an issue regarding the hot water tank and excessively hot (scalding) water. The technician (Joe) arrived and assessed the situation, then replaced the gas valve-problem solved! Very polite and professional service! Thank you.
Victor & Linda Worona
St. Catharines

Feb 26, 2024
Had a toilet replaced by Brian and Colton, very polite & professional service! Top notch job, with cleanup and disposals included. Very pleased!

June 5, 2024
Had our AC serviced by David. Very polite and excellent work! David took the time to wash the condenser unit. Thank you!

Ideal Plumbing and Heating was recommended to me for my parents home. Andy was there yesterday and my parents could not be happier. I would recommend Ideal Plumbing and Heating to anyone in the Niagara area! Andy did a great job.

Mark was very professional and new exactly what needed to be done to fix my boiler.

Really appreciate the prompt and professional care we continue to experience.

I've had an excellent experience with this company and the services. They were there for me within 20 minutes of my emergency. It was late at night. My sump pump failed and I was nervous and wanted to avoid a bigger issue if I didn't address it immediately. Good thing this crew was available and resolved the problem. I am now referring them to a friend who is having issues and unfortunately during the holidays but guess what.... these people are there! Thank you Andy and Mark!

Caring voice on the phone. Prompt and caring service. Thank you so so much

I used the plumbing service today from this company and I can’t express enough how grateful and happy I am with the service I received!! They had the issue resolved in less than 2 hours, very professional, honest, efficient and clean!!! I would definitely use this company again!!

As a small business owner I am SO impressed with the level of customer service, organization and communication I have experienced so far with Ideal.

Full disclosure my job isn't completed thus far but I really wanted to write a review because I have been exceptionally happy.

The team has had their work cut out for them fixing a plumbing job done by another company that was wasn't done properly by any means, leaving me first hand to experience the worst of the works vs. the best of the best in the field. I've been through it with contractors on this bathroom renovation and finally feel at ease with Ideal on the job!

As a small business owner I as super impressed that the owner came out to do the estimate (#goals), within a day I had a written estimate sent to me and a date booked. The price kinda shocked me but I am told by many in the business that this is sincerely the cost of plumbing in 2023. I feel SO at ease knowing I have chosen to deal with a reputable company in the Niagara region where the work will be covered if any issues do occur justifying the higher price point.

The team has been pretty professional and funnyAF, the male energy is given me life as a house full of ladies! I highly recommend taking the time to interact with the crew for some free entertainment.

Side note: I can NOT believe that this company has anything less than a 5 star review on google based on my own experience with Ideal so listen to mine instead! LOL :)

Update May 9th: they have charged my credit card $836 without my authorization. Still have responded to my questions on the invoice in dispute. So, they keep credit card info on file and when there’s an issue with an invoice, they charge you anyway. Illegal business practice.

Extremely expensive. They came out to TRY to unclog a pipe and couldn't get it to. The invoice was $400 for their first attempt. They had to come back with appropriate equipment to get to the clogged area. The second invoice was $900. So, in total $1300 to unclog a pipe. Their hourly rate is $160. They charged $100 for materials. Do your diligence before going with them.

Excellent service, very nice guys who definitely know their stuff. Thanks for the advice and job well done!

Excellent Service! I would highly recommend Ideal Plumbing & Heating to anyone in need of their services.

The service which we received from everyone we interacted with was top notch. Mark was extremely patient with our questions during the quote process. Andy and the crew were polite and courteous and got the job done as quickly as possible. Lindsey in the office provided excellent customer service as well.This was a big job and my husband and I are extremely satisfied with the work performed and service provided. We will be using this company for all of our future plumbing needs. We will be recommending Ideal plumbing to our family and friends.

The service is professional and my issues are resolved 100% of the time! I always call ideal for my plumbing issue. I've trusted them for many years!

Today Ideal Plumbing and Heating did my annual furnace cleaning and inspection. David and Isaac were prompt, professional, courteous and knowledgeable.
They were able to explain and address a heating question I had and quickly diagnose the ‘buzzing’ in my gas fireplace.
They wore shoe covers to protect the floors and left both areas they worked in clean and neat.
Great job!

Colton was professional and persevered to solve our drainage issues. We appreciated his hard work.

Kim and Lindsay were polite and quick with our requests over the phone.

Mark offered exceptional customer service. He was patient with our questions and thorough when diagnosing the problem.

We got some bad news about the warranty coverage on our AC, but Mark expertly walked us through our options and helped us decide on a solution that will allow us to both save money and have a functioning AC.

Colton is excellent he got right to the problem fixed it and all was well. He is very good at what he does. We appreciate very much what he did. He is great!

Colton was excellent! He was prompt and informative of what he was doing prior to doing the job and also after he completed the job. Very pleasant young man with great Customer Service Skills.

I told them, I think my dishwashers leaking, they came out, looked underneath it with a flashlight and said, yes your dishwasher is leaking and charged me the fee of over a hundred dollars just to come out to look at it. Not impressed.