Reviews of local pros in Albany, Oregon

Miles and Mica did a great job and were very clear and informative. Fully satisfied with their work. Showed up on time and installed our sink. Very happy with the finished job.

We had a leaking shut off valve, which we discovered when we received our water bill, which was $100 more than usual. After looking at the reviews for various plumbers, we called Linn Benton Plumbing to see if they could help. Tabitha was so friendly and answered the questions I had in a professional and transparent manner. We called on a Wednesday afternoon and were able to get an appointment for Friday morning. Miles came and looked over everything and explained the recommended services, and more importantly, explained why things were happening and what that meant long term for our plumbing. He then showed us three pricing options for the work we were interested in. Their model is project based rather than time based, which seems counterintuitive at first, but we really liked that it would minimize unexpected costs that can be associated with hourly work. After we selected the option we wanted, Miles explained how the process would work and went over the Oregon laws regarding the work. It was nice that he was transparent about it, as the laws really are there to protect both parties. He could have worked on the project that day, but we had prior commitments in the afternoon. He got us scheduled right away for a time that worked for us and just came back to perform the work today.

The work performed was professional, timely, and incredibly tidy (part of the job included replacing three toilets, so this was no small feat!) and we are very happy with all of the work that was done. In addition to the new toilets, Miles replaced all of our water shut off valves with ones that are less likely to fail (the source of our original problem) and also replaced our garbage disposal, which was frozen/rusted beyond usability. In addition to the quality of the work, Miles was very willing to answer all of my questions about how to best maintain our plumbing and other general plumbing related questions. He is incredibly friendly and willing to explain what he's doing as he's working. I feel this transparency helps homeowners to both see the value of their services and also to better maintain their home. We hope we don't need to have our plumbing serviced in a long time, but if we do, we will not hesitate to call Linn Benton Plumbing again.

Our technician, Miles was excellent. He took his time explaining what the problem was with our plumbing stoppage issue and provided several options for repair. Once a decision was made, he got to work right away. The quick response to our request for help was greatly appreciated! Highly recommend this company, especially Miles!

Miles and Dillon did a great job replacing my hot water heater! The company answers your calls instead of routing you to voicemail. I was able to schedule a hot water heater replacement within a few days after I called. Will definitely use them for the future!

Miles and Mika were prompt and courteous. They explained all details of the work they were going to perform. Excellent service!

I called in the morning and received a call that afternoon to schedule my initial appointment the following day. The plumber came out and diagnosed the issue and completed three quotes for me to choose from. They do a good, better, and best quote with varying levels of repairs/replacements with a varying price that corresponds to the work that they would need to do to complete each quote. Though pricey I chose the "best" option as I wanted to semi-permanently fix the issue and not have to think about it again until it comes time to remodel. They took many pictures and made sure I understood all the work that they did and sent it all to me via email after we were done. I will be using Linn Benton Plumbing for any other plumbing issues that I may face in the future. Good business, quality service, prompt responses, and to top it all off, they sent me a Thank You card later that week with the owners business card in it so I could contact them if I had any issues. Absolutely top notch!

Edit 5/11/22: I was having trouble with my water heater so I sent Linn Benton Plumbing a message through their website Contact Us form. Within an hour I had received a phone call and had an appointment scheduled. They offered me a same-day appointment, but I ended up asking for an appointment the day after (today). Denny was the name of the plumber that came out to check out the heater. He was friendly, polite, professional, courteous, and very knowledgeable, advising me about different aspects of what he could do, should do, and would be doing during the visit. Once again I was presented with good, better, and best options along with pricing and recommendations. Denny made sure that I was aware of all factors involved, and took the time to explain anything that I did not understand. I received the absolute best customer service from both Denny and Linn Benton Plumbing and I seriously recommend that you use them for your plumbing needs!

Great experience. Miles was fast, efficient and friendly. Would recommend.

The plumbers came on time, were very knowledgeable and were a pleasure to talk to. Work was done well and in short order. Would definitely use again!

Miles and Linn Benton plumbing did an excellent job replacing my water heater. He was a pleasant person to work with and was able to provide same day service. When people are faced with an emergency this is a very important factor to consider.
I will use them in the future

Always great service and professional. They were on time and got the job done quickly. They were here to replace a frost free hose bib that would no longer turn off, it broke on Sunday so we were without water until repaired on Monday we will call them if we have plumbing needs in the future. Miles has done great work for us in the past and this job was no different.

This was a very professional company, that came out quickly during our latest snow/ice event when our very old water heater stopped working. Our heater is in our attic and it was a difficult job trying to navigate the new water heater up when our opening was an inch and a half less than they needed. However, they were very careful and were successful. The water heater looks amazing. We worked with Miles, who was very friendly and answered all of our questions thoroughly. We would definitely recommend them.

Miles and Micah were both extremely professional and helpful in answering all of my questions and concerns. Not only did they fix my faucet leak, but they also did it with excellent customer service!
If you are in need of a plumber, don’t waste your time calling anyone else. Give them a call so they can do the job right. Thank you Linn Benton Plumbing and thank you Team M&M!

We have used Linn Benton Plumbing in the past and will call them for any plumbing needs we have in the future.
Miles is accomplished and skillful in his field. He worked quickly and paid attention to details. He shared his progress with us as he worked, and explained any repairs we may not have understood.We are confident that the problem has been repaired and quite satisfied with the outcome. All of our communication with the office was timely and pleasant.
I highly recommend Linn Benton
Plumbing.

Had a bath tub installed by them they didn't finish the job the walls were cracked and now I have no hot water in my house and they won't back there work to fix it

Jon Is friendly, prompt, capable and paid attention to details. He is easy to talk to and understood what we needed and completed it in a timely and a professional manner. I would recommend him without reservation to anyone who needs plumbing services.

I have used Linn Benton plumbing for all my plumbing needs and have never been disappointed. Today was no exception. Dillon showed up right on time, was extremely polite and grasped the nature of my complex ( at least four separate issues) plumbing problem right away. He explained the causes of the problems in a way l could understand and came up with three options to deal with the issues. He tried hard to save me money and pointed out ways l could do this. I am very impressed with his professionalism and his immediate grasp of the situation. He obviously loves his job and that was a real plus. I look forward to having this work completed.
The work has now been completed and l couldn’t be happier. Everything looks really good and is working well. Dillon did an outstanding job and cleaned up thoroughly when he was done. Outstanding work!

Miles with Linn Benton plumbing came out a few days back to fix our hose bib, he is very professional, courteous and funny; was a pleasure to have him fix our plumbing needs. Was very lucky to have made an appointment and have the job done in under 12 hours! Very pleased with their service. Thank you!

Miles Helm & partner Mica solved my problems fast & were very friendly & cooperative.

They were friendly, knowledgeable, honest and upfront about everything. They kept in communication as to what they were going to do. I had an outside leak & I was worried about the cost and it turning out to a bigger issue. Thankfully, it was a fast fix. They were upfront about the costs and the options. Highly recommend them!

This business's charged my sister 2200 dollars to change a bathroom faucet that was leaking slightly and replace a hot water heater feed line fitting that was leaking. Now the bathroom faucet leak is worse there was no puddle previous to the repair just a few drips of water. Bonus they either broke the faucets water shut off valve handle or did not even bother replacing it. So i went with my sister to their office in Albany to address the situation and the office lady told us she would call back after she talked to the two plumbers who did the work. She calls back sorry there is nothing we can do. So here I am wasting more time writing this review so that others may be aware of the potential for shoddy work. We based our choice to use this company due to their excellent google rating. So lesson learned just because google says the biz is great does not mean that in all cases. For sure I am not saying all the plumbers they employ do shoddy work either, clearly some of them do their jobs well based on their google rating just not the two that ended up at the property where my sister needed an issue solved. It took 2 plumbers 2.5 man hours and required a new faucet, a new copper fitting, and a new hot water heater hose. 2200 dollars later the leaks still there and worse and the office lady isn’t going to do a damn thing to fix it. If I had to guess the two plumbers saw my sister as the clueless woman who has no idea what the price of plumbing repairs are. So they did a half assed blow n go job. Kinda reminds me of the stories many of us have heard about the auto mechanics who prey on clueless woman and auto repairs. Anyways thanks for reading it have a nice day.

Absolutely recommended this company! They came out and did an assessment of my kitchen sink problem and gave me 3 options. And no service fee to come look. I had to get finances in order before I could commit to one of the options. Which took me a while. They reached out occasionally as most companies do and offered a small discount, which at the work I was looking at ended up being a decent chunk off my work. Dillion, was my plumber and he was on time, friendly and got a good laugh at my cats being in the way. He also was personbale and we had a nice talk about life. I would call them back next time I need work done. Definitely recommend!!!! Thank you for everything you did Dillion!