HVAC reviews in Clackamas, Oregon

NW Sundance came to take care of our hot water heater. It was easy to schedule with them and the service technician that came to our house was great. He was professional and personable. I particularly like it when everything is explained to me and my questions get answered. I came away learning thing and the repair was done quickly. I highly recommend NW Sundance Services.

Javier Escalona with NW Sundance Services did an excellent job installing my new Carrier/Bryant Heat Pump/Air Handler/Emergency Heat Coils.
He not only was knowledgeable & Efficient but took the time to explain the process. I feel very fortunate to have had NW Sundance Servicing my Heat Pump for the last 6 years with no problems or complaints. I always appreciate the calls ahead & they are on time.
Thank you, S. Holmes

One of the worst service experiences I’ve had.

I used them through my home warranty company for a simple bathroom faucet leak. The plumber said it just needed tightening. I was out of the country at the time, but when I returned months later, the leak was still there.

I scheduled a follow-up appointment for the morning(8 to 12). By noon, no one showed up. When I called, they claimed I had agreed to move it to the afternoon — which never happened. Despite that, they pushed me to the end of the afternoon schedule and couldn’t change it.

By 5 PM, I was still waiting with no update. When I called again, they couldn’t even provide an estimated arrival time.

Poor communication, no accountability, and a complete lack of reliability. I would not recommend this company.

I do not recommend NW Sundance Services. They were contracted by American Home Shield to repair my water heater, but the entire experience was unprofessional and extremely frustrating.
My initial appointment was scheduled for November 6th. NW Sundance never once called me to initiate anything—not to introduce themselves, not to go over the service plan, nothing. The part needed for the repair was snail-mailed to my house and took six days to arrive, finally showing up on November 12th. The delay wasn’t the issue—the lack of communication was.
The installation was scheduled for November 13th, between 12:00–5:00pm. When I called at 1:00pm to check the status, I was informed—very casually—that my appointment had been canceled because they “did not receive verification” that the part had been delivered.
They never called me.
They never emailed me.
They weren’t tracking the delivery at all.
Because they didn’t receive verification, they canceled my appointment without telling me and rescheduled me for November 17th. To make matters worse, their supervisor was “unavailable” to speak with me.
At this point I lost faith in the entire process. On November 14th, I had another company look at my water heater. They immediately told me the part NW Sundance mailed to my house was the wrong part altogether.
I ultimately had to purchase a brand-new water heater, and I had to take two days off work dealing with this unnecessary mess.
NW Sundance Services showed zero communication, zero accountability, and ultimately provided the wrong solution. I cannot recommend them to anyone.

Wow. Angel was not just an expert and a pro, but an incredibly nice guy. Timely, super fast, fixed in minutes. What a great experience! Our water heater would take 3 or 4 minutes to get water to the faucets in the house. Now it's instant, as it used to be. Thank you, NW Sundance Services!!! Couldn't recommend more strongly!

Considering today was the 7th time over ether past several years I was assigned this company by my Home Warranty Company one would think they would give some kind of a discount on services the Home Warranty company wouldn’t cover.

I was concerned about having the repair covered so I called the company before I had them come out so I wouldn’t be charged. The Lady told me it was covered.

The Technician came out and said it wouldn’t be covered due to the faucet was on the outside of the house. He quoted me a full price to replace the entire faucet bib.

I reminded him I was a long-time customer and a disabled Veteran. He mentioned a coupon online that I could print out saving me $35 which was better than nothing
I called the office, spoke to their CSR. Explained I had used them 7 previous times and could I get any kind of discount. She said No. I told her I was a disabled Veteran, she said no.

To add insult to injury when I mentioned Ill print off the coupon online, she said sorry, we can’t honor our coupon because I was initially set up through my home warranty company. I kept trying to talk, she then asked me not to interrupt her.

I ended my conversation with her saying it’s great to see your company doesn’t honor disabled Veterans, She snapped back they did just don’t offer any discounts.
I asked her how is that honoring us??? She had no answer.

The company didn’t do a bad job; simply has a bunch of unhappy clients and doesn’t do anything for repeat Customers.
Don’t take my words for this. Read their reviews, in a nutshell other customers said;

NW Sundance Services reviews are highly mixed, with many customers reporting severe issues with misleading diagnoses, overcharging for unnecessary repairs (especially through home warranties like First American and American Home Shield, AHS), and poor communication, while some praise specific technicians for quick, professional work on simple fixes. Common complaints mention fraudulent-like practices with warranty claims, excessive "code upgrade" fees, and disrespectful management.

I’ve been without a shower or laundry for three weeks because they said they had to order a part. I had another reputable plumber tell me they should have the part available and complete the job in one day. The part is now in and I’m still waiting for them to fix. Their customer service agents are rude and without empathy. I was promised a call back from a supervisor and never received it. The warranty company after reviewing how long it has taken actually refunded my service fee admitting this is ridiculous and listed them on to never to be assigned to me again. They would not be getting this review if the supervisor merely would have called me back and not run from the issue. Run from this company!!!!
Update- three weeks after first contact they finally came out to repair. After they left we smelled sewage and noticed the pump was constantly running and we realized they installed incorrectly. They then had to come out again to correct. Now holding our breath this time it will work. This is the worst experience we have ever had with any service provider. Can we give negative stars?

When my garbage disposal suddenly gave up on life, refusing to run and boldly leaking water under the sink, I was in full panic mode. Unfortunately, it was late at night, so there wasn’t much I could do except wait.

First thing in the morning, I contacted my home warranty company, and thankfully they connected me with Sundance. Even though I initially missed their call, reaching them was incredibly easy, and they got me on the schedule right away.

On the day of the appointment, Mr. Angel the Plumber called ahead with an ETA, and true to his word, he arrived exactly when he said he would. He immediately got to work and assessed the situation. Sadly, my poor garbage disposal had no hope of revival. But Mr. Angel took the time to clearly explain what had happened, and without missing a beat, he resolved everything by installing a brand-new unit.

Thank you, Mr. Angel, for your professionalism, your prompt service, and your expertise. What could have been a stressful experience ended up being smooth and reassuring.

David was absolutely fantastic! He came out to fix an issue with our toilet flush tank and made the entire process easy and stress-free. He quickly identified the problem, clearly explained what was going on, and walked me through the repair plan in a way that was easy to understand.

The best part? He had the necessary parts with him, replaced everything on the spot, and made sure it was all working perfectly before he left. No delays, no guesswork — just efficient, professional service.

Everything is running smoothly now, and we couldn’t be happier. Great service, great communication, and a true professional. Highly recommend David!

I've been in the restaurant business for 26 years. Accutech is by far the best refrigeration repair company that I have ever used. I don't give reviews lightly. This company is the best. Highly recommend.

These guys are the best! We had trouble with our slushee machines and they helped us out. They were honest that they don't usually work with those but would be happy to take a look, and came in and got us all fixed up. Professional, kind, timely. They're our go-to refridgeration repair for a busy bar/restaurant.

Very reliable company.
Punctual.
Communicated well.

amazing experience, affordable, great service.

Great company to work with. Both knowledgeable and friendly.

I would recommend to anyone

Best service you can get. Very responsive if emergency.
Professional and easy to work with.

This company is knowledgeable, responsive and pleasant to deal with. From the office to the service on site, I had a great experience!

Their team did a great job installing our AC and were very friendly and helpful. Definitely would recommend!

Incredibly professional, efficiant, cost effective and delivered what they stated they would deliver. This is a first class company from start to finish. I highly recommend The Earth Heating.

Great customer service. On time and efficient. Emir our technician was very knowledgeable and had our system up and running in no time. Price was more than reasonable.

TEH was terrific to deal with. They responded to my request right away. Communicated well and resolved our issue quickly. I highly recommend them.

Great team of people - Emir and Cam were great while my 100 year old radiant heating system was upgraded and experienced a few malfunctions and problems. I could call and text Emir even on a saturday night and he would respond.