House Cleaning reviews in Eugene, Oregon

Both the Zerorez people we had contact with were personable and professional. It was actually fun making the appointment and fun interacting with Chris. Both people gave me a positive feel about the company plus the did good work!! Carpets are clean and no perfume or chemical smell!!! Thank you !!!!

Christian and Brandon were great! Very professional and friendly. They were considerate of our furniture as they worked and took the time to explain the process. They did three rooms in under an hour, using products that are safe for our dog and baby. We have some high traffic areas that look so much better, thank you!

They did an excellent & thorough job & gave detailed explanation of how the process worked.

Pleasure working with Nikki and Mark both are professional and genuinely nice people. I am impressed with the promptness of site visit to quote my project and THEN return same evening to deep clean 2 commercial retail bathrooms and 2 entryways.
My employer Curt Faus Corporation will be using Zerorez on the regular. Keep up the good work Nikki and Mark your are gems.

Chris was very polite and professional. Cleaned our carpets and removed all the stains.

We had the boss man come and he was superb! Very knowledgeable, professional and gave us good tips on how to get pet urine out of carpet pad. I'd 100% recommend ZeroRez of Eugene to anyone!

The technician was great. But I ended up having to spend an extra hundred dollars when I told him exactly how many stairs there was. I won’t use them again.

Great service. Dillion was professional and very respectful. My house smells amazing. I look forward to getting more serviced completed soon. Next on my list is duct cleaning . Zerorez seems to do everything.

Zerorez is my go-to for carpet cleaning. Marcus did a great job with pet stains, etc. Carpet was thoroughly suctioned and completely dry within ten hours. I recommend them highly.

The tech was very nice and did a great job. She was able to remove the stains and clean up the traffic areas. Would definitely use them again.

The new owner is amazing. They were very caring and understanding of my needs. My carpets came out amazing. I will be using them each and every time. I will also recommend Zerorez Of Eugene to my friends, family, and co workers. Five stars service.

Summary: It’s been over a month since I last heard from Zerorez. The last communication was a promise that they would come and fix their job that wasn’t done properly, instead of giving a refund as I initially requested. Either the product doesn’t work, or they didn’t do the job properly.

Full story: Kyle was really prompt and he and Adam were very nice and respectful in our home. He was very confident in the product's ability to clean our 3 year old carpet, as well as the white markings in our shower. We ended up paying a lot more than we expected - the website said that tile was $1/sq ft, but he said that shower tile (not listed on the website) was actually $1.50. His confidence though and the ease of having these extra things cleaned were exciting to us and we really felt great about the total cost, knowing that the carpet and bathroom would be so clean and safe for our crawling baby.

Kyle told us that we shouldn't walk on the carpet after it was cleaned, so we weren't able to inspect the job before paying $400+ (almost twice the initial quote). Within a few hours though, I needed to go into my daughter's room and get something, so with plastic bags on my feet I carefully went up and immediately noticed the spot I had specifically pointed out to Kyle during our pre-job walk through. It was a 3 day old urine stain that needed some scrubbing, and I was confident would be cleaned up with ease, but after the job it was still very visible and very odorous. I didn't think I would need to do much of an inspection - that the job would have been done right from the beginning, but when I saw that very obvious spot still left, it made me wonder what other areas were missed. I've found many. In my shower there had been a dirty spot that had been needing to be wiped down with a cloth, but I had left it for Zerorez. It was completely missed, and came off easily with a paper towel. Though Kyle claimed to be "certified in tile", he was incorrect about the issues he had claimed (that there was no grout problem, only soap scum that needed zerorez cleaning). The shower looks just as it did before they came. The stairs look brighter than before, but otherwise the rest of the house is no different.

To be honest, I'm super disappointed with the experience. It feels like a lot of effort moving furniture and re arranging nap schedules, not to mention a lot of money, for basically nothing. I ended up cleaning that urine stain myself in about 10 minutes. I had heard such good things about ZeroRez, but I am thinking either the product doesn't work, or the job wasn't done properly.

I texted, called, and then finally emailed asking for help. Kyle took days to get back to us, and then promised he’d come fix the job. We reached out a few days later about him coming- no response or communication to that or anything ever again (it’s been a month). I feel like Kyle is just thinking that if he ignores us that he can get away with treating customers this way, which is a shame.

The Girl who came over was very professional, and polite. She was very knowledgeable, and quick. I have never seen my carpet look so good. It is 23 years old

I love the flexibility to schedule online and all the services offered! I’ve used them several times. This time was for one of my furnished rentals, giving the couch a makeover.

Love Operator Chris! She was bright and cheerful. She phoned in a timely manner to let me know she was going to be a bit late. The office had already alerted me that her previous client had a very large house so I was prepared. She was quick and very efficient and did a very nice job.

The guys that came were very polite and company informative. Said all the right things to make you feel good about the services. However I was a bit disappointed with the results. I realize that I probably don’t shampoo my carpet enough to have the results that I am hoping for. With that said I used my bissell cleaner the next day. I don’t think I should have gotten dirty water had it been after a so called good cleaning. Probably won’t use them again. Photo 1 after zerorez. Photo 2 after bissell. Photo 3 water in tank from bissell cleaning.

The tech did an amazing job. I have many rental properties and I always use them. No one else compares to zerores quality and tbh everyone else is almost twice as expensive as well.

This is the first time I have used this company. I loved the customer service and the time Mark took to educate me on how stains are created, which ones will lift vs not ever go away. I learned alot from him. Plus he was very professional yet friendly. I am very happy with the clean carpets and the effort put in.

Kristin was so friendly and respectful of our home and animals while here. She came promptly, clarified all that needed to be cleaned, then worked very carefully and efficiently. I’d give her a 10/10 for customer service and the job well done!

Professional, on time, fast, and pleasant to work with. He listened to what I wanted and completed the work in no time. My carpet looks great!

Two before pictures and one after of one of the rooms they did. They also did my rental room, stairway, and landing. They were able to get a soot spot and dog poop stain out (near the fireplace) as well as lighten the high traction area that has damaged carpet. I will use ZeroRez again!