Home Services reviews in Portland, Oregon

It's amazing so many people rate you high when I can barely get reliable recycling service. After 30 years the driver suddenly can't follow pickup directions for the past 8 or 9 months and the office offers apologies and resends a truck next day. I need to start putting the recycling with the garbage.

I am writing to acknowledge Dana Smith, an extraordinary person in your customer service department. As I started to prepare my taxes for 2023, I became confused regarding the billing of my two rental accounts with Arrow Sanitary. I called the customer service department and was fortunate enough to speak with Dana.Turns out I had overlooked ongoing auto payments which had accumulated quite a sum of money in overpayment credit.
Dana rolled up her sleeves and came to my rescue. She helped me sleuth out and untangle this mess that I had somehow missed. She was patient and understanding as she explained what had happened and went to work getting my billing issues fixed. The best part was that she started the process of making sure that I receive a check for the overpayments I had been making!

I can't thank you enough for making my day, and making me feel like a valued customer. Thank you Dana!
-Diane

Customer Service at Arrow Sanitary is excellent! Spoke to a customer service rep today named Pam, who handled our call in a most professional manner. She was engaged and showed genuine concern for our predicament. Promised to get back to us later today with an answer to our question. Kudos Pam!

Excellent service! Superb customer relations! It's not often that one encounters the kind of attention that I received today from Arrow's Jessica Worden, the service representative, who provided exceptional care and attention to my questions when I phoned to inquire about confusing information in my last invoice. Jessica spent time on the phone with me, made changes to the account that will prove useful in the future, and spoke with others in the office to clarify matters that proved difficult for either of us to understand. She is a great customer service person! I commend her for attention and polite treatment today. Great employee.

Working with them has been so easy and efficient. Dana helped me set up a drop-box for a remodel project and was so clear and helpful. She took extra time to make sure I understood everything and how to avoid extra charges. Great service!

Even though our garbage was set out at the street the night before, the driver skipped ours and picked up our neighbors 10ft away, I called Arrow and I just want to give a shout out to Audrey, Super nice, Super helpful, my garbage was picked up within the next hour. I have called Arrow customer service in the past and it always seems the person on the other end is having a bad day or is simply not nice without provocation, Audrey is very kind and provides excellent customer service without the attitude. Very much appreciated~Thank you!

BEST experience with sanitation services ever. I forgot to put my trash out, called and Natasha was the rep that helped me a ton. Then I realized that I forgot to put out my recycling and they let me know too! Im just so grateful because I couldn’t afford a mistake like this right now. I wish i could give 10 stars. From the driver to the people working inside, this is the best service

Jessica was so helpful
We moved recently and missed few pickups. She processed me a new calendar so I can keep track and she was very welcoming and solved the issue for me. Great customer service that hardly seen these days.
Thank you

I called about a roll off dumpster and was treated very poorly over the phone by the associate. Having good customer service never involves a condescending, know-it-all tone, which this person definitely had. She was snarkily adament that I would not be able to get a roll off dumpster from anyone except WM, which isnt true. I had called several other companies offering me service to the same address already and had no issues. The associate from Arrow who answered the phone was not helpful- she was snotty and rude, if anything.

Christina was a great help and took care of my problem very quickly thank you for the service. We truly appreciate it.!!!

This is a quick shout out to the Arrow sales team. Very gracious, informative, and transparent in terms of how the operations work. Props to Derek Cooper for the great communications and assistance with planning for our HOA. We look forward to working with you! 5-Star work guys!

I had the nicest conversation with Jessica from Arrow Sanitary Service today. I thought they had missed my yard debris pick up, but discovered it hadn’t even started yet. She was very professional explaining when the pick up would start and the new fees associated with it. As always great service.

I had an encounter with Dana, a rep at Arrow Sanitation and let me tell you.....She was A MAZ ING. Her customer service skills were unmatched and she went above and beyond to make sure I was fully informed about my account status. She is an awesome rep and she provides superb customer service. She was a joy to speak with and I felt her smile through the phone!!!! Happy Friday 8/23/24

Just set up services for my new house on the phone with Savannah, who was super impressive! One of the most personable, efficient, and helpful registration calls I've ever had. If the rest of the company is on par with this staff member, I'll be in good hands. Thanks Savannah!

Our business has used Arrow Sanitary Service since the 90's for our Portland locations. We have always had prompt service if we needed to schedule a pickup outside of our normal schedule. They have always been very pleasant to work with. Today I was making some changes to our account for a new location and getting information about getting a drop box for the move. Audrey was very informative, and is emailing me everything we went over for my review, Excellent customer service as always!

I am 84 and recently received my bill which had a lot of charges on it. I called and spoke with JESSICA. Amazing to reach a real person and not some electronic automatons.
When I spoke with her, she reviewed the bill with me and was able to reverse 4 of the charges.
She was so great, friendly and knowledgeable. It was great to find that Arrow Sanitary has Jessica to answer questions, etc! Thank you Arrow Sanitary and Jessica!

Hello,
I just finished making my payment
for my home service continuation.
I was serviced by your Representative, Christina.
She IS OUTSTANDING! Besides
being Thoroughly Professional,
She was Genuinely Warm, Friendly,
and Helpful!!! The above True Compliments, are of my own
Volition and Experience with
Christina. While paying a bill
is necessary to continue any
service(s); Christina made it
Worry Free and Really A
Delight completing my business.
She IS an Asset to your company!
Thanks for your having her as
Your Customer Service Representative.

Sincerely,
Robert Cook

I love Arrow Sanitary!

1. We were stuck in a contract with Waste Management and they doubled our rate by the time our contract had expired. Arrow Sanitary came in and offered us a contract for almost 1/3 of the price!!! So I'm really glad because of the contrast.

2. However, I've also had really positive experiences with Arrow Sanitary as a user. My company has been with them for over a year and they've been great - consistent, reliable, easy to work with. Ex. When we were with WM I had to unlock the dumpster before it was picked up or we would miss it. With Arrow, i gave them the code to our dumpster lock and they take care of it!

3. Troubleshooting with Arrow has been great. We've had one or two incidents where we needed extra garbage service, or the city was working on the street and the pickup was missed, etc. Today, for instance, I noticed our dumpster hadn't been emptied, I called and spoke to Dana, and less than an hour later the trash has been picked up. Yes, the timing of where their driver was happened to work out. It's not normally quite that fast. :)

I'd highly recommend this company.

Dana was a pleasure to work with setting up my service. Full of valuable information.

The customer service we receive is great. On two different occasions in the last week, Christine, gave us especially wonderful service about a dumpster drop off. Thank you for you hard work.

I have had Arrow Services since 2008, and never had any issues. However last week they didn't pick up my compost along with others. With a call to the office I was told route change. Whatever that means, but they did come out and picked it up the next day. However yesterday they didn't pick it up again, but this time they claimed, to packed and should fall freely, which was a lie! So I called the office again and she said it was because of the paper bags. Now I have been using paper bags for years to try to keep the food from being so nasty. I also told her the same thing, but she told me only garbage (food) and yard debris. So I went on the website and at first I didn't see it, but under the lining of the bins it specifically says PAPER BAGS! I don't know what's going on, but it must be some issue maybe with the driver trying to make things difficult! Next week I will still use the paper bags for my compost and see what happens. Never had an issue for years, so it must be a dishonest driver!! We will see next week! Per their own website PAPER BAGS CAN BE USED IN COMPOST!! AREN'T PAPER BAGS MADE FROM TREES!!? Very interesting!!!