Home Services reviews in Portland, Oregon

Just spoke with Dana and she was excellent! She helped me with my payment and took the time to explain how to set up my account for auto pay. Very professional and extremely helpful. What a great way to start my day

My appreciation goes to the people who do this work. Every time I meet one of them they have a smile on their face and a friendly word to share. It brightens my day!

There are two essential elements which ensure a company earns a five star rating - its policies and its personnel. The latter being the most important because it’s the public facing personnel who implement or enforce those policies which can make or break the customer service experience. Accordingly, the personality of the individual providing customer service experience is paramount.
Admittedly, my. bill paying hygiene w Arrow hasn’t always been meticulous which has required me to call and speak with the company. And, thankfully it has an individual named Jessica who was an exemplar for professional and personable customer service. She was professional in her knowledge and helpfulness in explaining the company’s policies. For example, recommending I only pre-pay through June due to annual price increases in July and its vacation hold policy. And equally important was her tone and tenor in how she spoke with me - she was personable, empathetic, and I felt as though I was speaking with a neighbor or friend - all of which was appreciated. I would also be remiss if I didn’t mention the friendliness of the Arrow crews who services my address each week for the past 25 years -they’re always awesome too and really unsung heroes.

Customer service from Arrow has been great. I spoke with Dana today who helped me get a replacement glass recycling tub. Not only did she quickly remedy the situation, but she gave me good pointers like labeling the container with the address, and setting cash returnable bottles in a separate plastic bag. It's great when you get a knowledgeable, kind customer service rep and I appreciated it. Great job!

I recently had to contact the customer service team for the garbage collection service, and I have to say, I was thoroughly impressed. From the moment I called, Christina greeted me with a friendly and professional, she took the time to listen to my concerns. She was patient, efficient, and really seemed to care about resolving my issue.
Overall, I’m very happy with the garbage service customer support. They provide quick, efficient, and friendly assistance, making them stand out in terms of customer care.

I set up autopay with help by phone from Christina. It was very easy with her help, and now I do not have to pay by phone each month any more - thank you, Christina!

Our pickup day is Friday. We place our bins put every Thursday night. They have continued to miss picking up our recycling and sometimes trash. We have to call on a near weekly basis. We place out the recycling and garbage the night before pickup. When we call, they say the driver says the bins are not out. This past Friday they picked up the trash but not the recycling, even though both were out. When we called, they said that we were lying that our bin was out. The customer service person admitted she is not good with customer service and seemed proud of it. Their solution is always to charge us more for their missed pickup. I asked her if I was supposed to call the city and complain or leave trash on the street and she told me she wasn’t going to talk to me if I was abusive toward her. I just want a solution so that we can reliably have our trash and recycling picked up every week. I have never had such poor service from a sanitary service both in actual pickup and customer service.

Friendly drivers, always great service. App gives accurate timely info about changes in pickup days.

this company has no respect for residential people and their hours of service, sat outside my apartment for 10 minutes with flashing lights and extremely loud truck at 3:20am on tuesday, to circle around multiple times till 5am. how is this acceptable? i wasn’t able to get back to sleep after the first disruption. first photo at 3:20am second at 4:41am

We needed to change our service and Dana was incredibly helpful and make the entire process very easy!

WOW! First off, the fact that I called them and they actually answered the phone was great. Christine M. Was extremely helpful. I have worked with a number of other representatives from this company over the years, and my experience has always been excellent. Every time I take over a property that is serviced by this carrier I’m always happy. I have such a CONSTANT horrible experience with Waste Management that it’s TRULY a blessing to work with Arrow. If everyone in the industry was as helpful as Christine a LOT more would get done

Worst sanitary service in Portland by far. They miss our bin constantly, and always accuse us of not putting our bin out when we basically put it out in the middle of the street for them to see the night before. ALWAYS. They will pick up one bin and yet not the other. They accuse us of lying. It’s exhausting. We’ve resorted to micromanaging and taking photos of our bins. We spoke to Valerie Simmons who has the worst customer service (which she seemed proud of). She should never be allowed to pick up a phone. I asked to speak to someone else because of our negative experience and she said, “well that’s not possible and it sounds like you don’t want help so bye.” And her help was that we’d get charged for them to come out. I hate being called a liar. I miss Waste Management.

Arrow Sanitary is just great! In addition to my regular services, on occasion I need to get rid of additional waste from my home renovation projects. Arrow offers one and two yard residential waste bins and I simply call to have one delivered and then emptied as it fills. Service by drivers is prompt and I especially appreciate coordinating this with customer service representative Nick. I called again a year later and he remembered setting up my service over a year ago. Arrow - Nick is wonderful!

I’ve had nothing but terrible experiences with Arrow Garbage Service’s office. Every time I call, the person answering the phone talks over me with a rude, condescending tone — like my questions don’t matter. At one point, she even told me, “your bill is not that big,” which felt completely unprofessional and dismissive. They don’t listen, they don’t follow through on anything, and it feels like they couldn’t care less about helping customers. It’s unacceptable to have someone with that attitude as the first point of contact for your company.

Terrible company with bad customer service.

Both the recycling and trash containers were not fully collected. I called customer service and sent them few pictures. The lady was not patient and told me they could come back to collect the rest, but it would cost extra. This isn’t the first time—it has happened several times before. Save your money and stay away from this company. Not recommended.👎

Had the opportunity to speak with Christina when I called about our garbage service today. She was super helpful and quoted me rates for all the options I was looking at. Excellent service and a fantastic interaction.

Great company to work with in Portland Oregon. First, they answer the phone with courteous local people that immediately solve problems. Christina assisted me and was very professional and a credit to the company. Highly recommend!!!!

Customer Service - Wanted to thank both Dana & Tina for their help. Had some log in & Account issues that they helped resolve. Really appreciated their patience walking me through the website. Thank you so much.

Customer service was extremely helpful when I called regarding my weekly trash/recycling/compost pick-up, as well as options regarding dumpster rentals. Dana is very informative, clear, and considerate with respectful communication. So grateful!

After selling our house we closed our account. Following the closure of the account we were still charged for the next bill period. When we called to rectify the situation, we were told it was our fault for using auto pay. The customer service representative was rude and dismissive stating that we would receive a refund over a month from now. It seems like fraud to charge an account that’s closed for services that won’t be rendered. Will be taking this up with the credit card fraud department.

Anna is such a delightful p3rson to speak with while paying my bill on the phone. She is an outstanding representative for your company.