HVAC reviews in Portland, Oregon

We needed to replace our gas furnace with a modern heat pump and our research led us to Resilient. We had a fantastic experience working with them! We got a great price after incentives, Frederico and his team were great with the install, and Jordan the electrician spent a couple late nights working on our unexpectedly-difficult panel work. We so appreciate him and the whole team. Highly recommend working with these guys!

I had a service from Wolcott in Feb 2025 because the water heater had an issue.

Usually this kind of appointment is frustrating; Often the service person doesn't show up on time and it is hard to manage your time even if you work from home.

Grant not only showed up on time but also sent me his arrival estimation 30 mins before. I really appreciate his professional attitude. Also he was really nice and gave me some advices how to do maintenance.

I'm really glad that I know who to reach out when I have an issue regarding plumbing, heating etc.

Sean provided excellent customer service and was patient with explaining The leak that we experienced as well as multiple options for fixes that ranged from an immediate fix to more preventative based on his expertise and our budget. This is my second timing using Wolcott and the experience continues to be excellent.

Elijah was great to work with throughout the process of my electrical work. He answered all my questions and he helped me decide what I actually needed done.
Would 100% work with Wolcott again.

We tried to deal with a water main leak for weeks until we finally made the call to Anthony, and we are so glad that we did! He identified the issue, gave us areas where we could make improvements and did the job that the people who built this house should have done in the first place. I was initially referred to some guy named Connor, but super glad we ended up in the care of Anthony. He was a total professional and got the job done, and in a timeframe that I didn't expect (in the positive! Got in and got it done!). Thanks, Anthony!

I've had great interactions with multiple scheduling, warranty, and maintenance / inspection reps. Thorough, straight forward, and solid customer service.

Troy did the most amazing and thorough seasonal maintenance and minor repairs (and surge protector installation) I have experienced in my 7 years as a homeowner.

None of this "oh I don't keep those in the truck, let's schedule another appointment". Their warehouse had what they needed waiting for him, and he was back to finish the job in no time. As someone who works for a living, not having to take another day off for a small missing thing is huge!

Chase did an excellent job on checking my Mini split after first year of running it. Explained system and how to maintain. He was friendly yet professional. No problem here.

Good crew. Honest and trustworthy. On time and explained job details before hand and took care of any unexpected issues on site.
Yes, I would call on Eddie and his crew again, but hopefully I won't have to.

Diego and the team provided us fantastic customer service. We received same day service, and our train was unplugged to our satisfaction. I would gladly recommend Waco to anyone requiring emergency or planned plumbing services.

The electrician who came to my house outstanding. Absolutely professional. Outstanding work. I work with a different type of power in my field, but can identify outstanding service. If you can have Elijah do the work. Perfect performance.

Victor was prompt and quickly diagnosed the issue with our faulty hot water recirculating pump. I especially appreciate his thoughtfulness in giving us options for the repairs and didn't pressure us into making a decision in the moment.

Incredible to work with Connor and levi they are very patient and take the time to do all the details. My motor is broken and had to replace the whole thing! Connor helped me to clean as well. High recommend!!!

Elijah and his partner were fast and did a great job in replacing my thermostat. They offered me few options and did explained in detail what each will entail. Very nice encounter, great guys!

We used them to remove and install two toilets. One we weren’t planning on, but when given the price difference between rebuilding it and replacing it, we decided to replace. The guys went and got a new toilet and got both installed in a timely manner. They were kind and a pleasure to work with.

Caused a gas leak in my home.

In December, I noticed my hot water wasn’t getting as hot as it used to. I called Wolcott because I had an existing relationship.

On the 2nd appointment they identified the problem, and were able to find a new water heater and install it same day. I was grateful and the technician at my home was friendly, respectful and accommodating.

That was when the good experience ended, and the dangerous situation began.

They left around 3 pm. I took my dog for a walk shortly after and returned 1.5 hours later to a strong smell of gas in my garage that quickly expanded into the rest of my home.

This was a few minutes after 5pm. I called Wolcott and was greeted by their smarter-than-average AI assistant. The AI told me he was sorry there was a problem and advised that the next time someone could help me was during an 8 hour window the next day. I asked to have this marked as an emergency and have someone call me ASAP. The AI told me it would have someone call me as soon as 7am the next day.

I knew that was too long, so I called NW Natural. They deemed it an emergency and told me not to turn on anything with power near the water heater, open all possible windows and exit the home. They sent someone over in less than an hour, their first available technician.

NW natural told me that the Wolcott team had put all of the pieces back, but that one simply wasn’t tightened. This caused the gas leak. I am grateful for NW Natural for coming so quickly, fixing the issue and helping me feel safe.

The next morning, I waited for my call from Wolcott. At 9am, when I hadn’t heard from anyone, I called them. Their dispatcher was unaware of the message I left or the issue. She apologized and asked what i wanted to have happen. I said I wanted to speak to someone given this was a life threatening mistake.

Around 1.5 hours went by and their head of customer service called. Honestly, this is when the worst part of the experience began.

His call started by saying he heard of the situation and wanted to ask if I had a statement from NW Natural to confirm what was wrong. I explained I did not as the technician was part of their emergency crew, and I did not ask him to verify the names of the parts he fixed because he was in a hurry to his next call. The customer service manager then proceeded to tell me of all of the tests they completed, which came across as him being defensive and actually as if he was questioning if he believed me or if I was telling the truth.

He then asked me to name what would make this “right” to me. I had no idea. I told him it was a life or death situation and incredibly scary and I suggested maybe just the labor for the service, not the parts. He responded by asking me if “I really thought this inconvenience was worth thousands of dollars.”

He proceeded to argue with me for quite some time and essentially tell me that because he is in the industry he knew this wasn’t a big deal.

I told him every response he was making was making my experience worse. I also suggested the following:
1. When something this terrible happens, always start your call asking if the customer is safe and okay. Ask if there is anything you can do.
2. Don’t ask me to suggest what you should “refund” to me. Offer something from the start. That goes a long way.
3. Train your AI to understand words like “emergency” and “gas leak” and ensure it tells customers to call 911 or the gas company. Not doing so is a liability.

I understand mistakes happen. And I honestly felt bad for the very professional tech who worked in my home, but this was very scary and dangerous. My home, my belongings and my family could have been forever altered that day due to their actions.

Their head of customer service made this entire situation the worst customer experience of my life. He was so tone deaf in how he handled everything, I won’t be surprised to see if he writes a negative response to this review.

They did refund me $500. I guess that is the going rate for causing a problem that could blow up your home or your neighbors.

I was able to get a same-day appointment to fix my leaking tub faucet. Anthony explained my options and fixed the problem. He was personable and professional. Great job!

Found Wolcott from a google search. I saw they had 5 star reviews. Called about 11:30 to schedule an appointment. Received a call back and they said they would be there in 30 minutes. Came to the conclusion that the storm last night had something to do with it. Lit the pilot light and everything seemed to work properly. Sent me some options on new water heaters. Very impressed with my experience with Wolcott.

Since early October our 4 year old Rheem hot water heater has been leaking, 5 service calls, 3 pressure relief valves replaced and PSI regulator installed spending $1756 and it’s still leaking. They have no solution except buy a new one, as Rheem will not honor the 10 warranty and then they send me this email message today “ Thank you for choosing Wolcott Services for your recent service! We are proud to be your trusted home service provider in the greater Portland area. We appreciate the opportunity to serve you and are committed to ensuring your satisfaction.” Seriously? Only gave 2 because Sean the service repair person was extremely nice and tried, the company on the other hand was absolutely no help so I live with constant stream of water in my garage.

1/21/2026, since my review I was contacted by Cameron and they came back out and replace another part at no charge, I appreciate this and so far after 6 days no more leaks! 🤞

Both Troy and his assisting technician were prompt, knowledgeable and friendly. They did a great job replacing the heater blower and even showed me how to replace the filters (one of which had been hard to find.

Sean was great! Besides being totally helpful, timely, knowledgeable, and simply doing a great job, his chill and friendly demeanor was enjoyable. No issue was a problem for him, and the problem (installing a new water heater was doing super fast.