HVAC reviews in Portland, Oregon

We've been dealing with Rose ever since they installed our new HVAC system, most of a decade ago. We're very pleased with every aspect - the install, the face-to-face customer service, the reliable maintenance, and most importantly - the speedy and efficient emergency help. Rose will definitely be handling our future HVAC needs.

This company advertises on their website and all other profiles that they offer 24/7 emergency services but very clearly only operate 40 hours a week.

After repairing a part for me 6 weeks ago, I found my furnace malfunctioning again and due to the recent repair I felt obligated to go through Rose Heating again in case it was the same part malfunctioning (as it would be under warranty). I called and left voicemails on 4 separate days (all during regular business hours) and did not receive a call back until I reached out to a competitor. The competitor (who does not advertise 24/7 services) was not able to schedule me for a few weeks but was kind enough to call Rose Heating while I was on the line to attempt to reach them directly. It was not until this competitor left a voicemail on my behalf that I finally received a response from Rose Heating.

After explaining my gripe to Jim (owner of Rose Heating) he was not apologetic whatsoever and essentially told me I was free to use another company in the future. I was not offered any consolation and was charged for the full service fee and part that needed to be replaced.

I'm extremely disappointed in their customer service for ignoring my voicemails for 5 days (while advertising 24/7 services). I fully believe I would have been ignored had the competitor not reached out on my behalf. Jim also did not understand why I felt obligated to use Rose Heating even after explaining that I, as a layman, have no way of knowing if it's the same part he had just replaced that is malfunctioning again.

Jim will tout over and over again that they've been in business for over 60 years (3rd generation owner) and they're the oldest HVAC company in the state. However, inheriting a family business does not give you a pass to provide non-existent customer service. The success of his grandfather's business is not any indication that Jim will provide the same level of quality they might have once been known for.

I have used Rose Heating Co. twice and each experience has been amazing! Jim was our recent technican for a routine furnace and A/C maintenance visit. He was early, professional, and explained what he was doing as he went through the appointment. I'm very happy with the service and recommend this company for A/C and furnace maintenance.

Company promised that they would be able to install AC in 3 weeks, unfortunately, it was delayed to 5 weeks due to "delayed components that they were waiting on". The install job, once they had all of the parts, was very sloppy and it didn't work. When I complained, they did come out the next day and redo the work to a much higher quality, which I was glad for, but it still was not as clean of an install as I would have liked, though everything did work. Jody, who owns the company I believe, is good guy and was nice to work with, but my experience with Rose was not the best. Granted, all of this happened during a massive heatwave the summer of 2021, so I'm sure they were being run a little ragged due to the high demand.

We had our furnace and AC installed by Rose Heating, and have had them service it over the years since. They've always been a bit more expensive than others, but have done a good job. I had them out to do a service on both, and after he was done I was told that he checked them and they both are working. I went out the next morning to look at the condenser, and it clearly hadn't been touched/cleaned up at all. I called, and was told that it should have been cleaned, and they did come right out to do so. But, I checked again after they left, and still nothing had been done but to spray it off from the outside. I called again, and was laughed at, told that they probably couldn't get inside to vacuum it out. That's . . . that's the job. As far as I can tell, they want $349 to check to see if it turns on, and I'm pretty sure I can do that myself.

The technician arrived promptly and clearly explained every step of the heating system checkup, leaving our home warm and energy-efficient.

After a quick call, they arrived within 45 minutes. The HVAC system is now running smoothly again!

The technician arrived promptly and was incredibly thorough in checking every detail. Our A/C now runs smoother than ever, and I’m impressed!

We had Tim and his team from Northwest Air Solutions come out and handle the HVAC installation for our 1,600 sqft new construction home. He did a great job from start to finish. Everything was done in a very orderly and professional manner, and he showed up on time. His pricing was very fair, and I would hire Tim from Northwest Air Solutions for all of your HVAC needs.

I got 5 different HVAC bids and decided to go with Northwest Air Solutions. From the start, Tim provided the most competitive bid and demonstrated an impressive level of knowledge regarding our home’s systems. Throughout the entire process, he was incredibly professional, easy to reach, and genuinely pleasant to work with. It’s rare to find someone who is both a top-tier expert, is affordable, and just a great person to have on-site. I cannot recommend Tim and NW Air Solutions highly enough!

Super smooth installation process. Tim and his team were professional, met all their promised timelines, and were very reasonably priced. Couldn’t be happier with how everything turned out.

Tim provided truly exemplary service from start to finish. We got five quotes for our mini split installation because it was such a big project, and Tim was by far the most competitive. He spent a lot of time explaining his process to us and even allowed my brother-in-law, a licensed electrician, to do the electrical work in order to save us money. We are so glad we went with Northwest Air Solutions and would highly recommend him.

I had the pleasure of working with Northwest Air Solutions on my custom home build. They stayed on top of scheduling, delivered very clean work, and were consistently on time throughout the entire installation process. I would 100% recommend them to anyone doing new construction, remodels, or installing a new HVAC system.

I called Tim out for a pre-sale HVAC inspection before listing our home. He responded quickly and was able to schedule us within a couple of days. He was straightforward, provided a thorough assessment of the system, and completed a solid tune-up as well.

Top notch service! Would recommend to all my friends!

They do great work and keep up a very professional operation, I would highly recommend northwest air solutions !

Shows up and does a great job! I will call Tim for Heating and AC in the future.

Super honest and professional! Highly recommend Northwest Air Solutions for any Heat and A/C work. Thanks for taking care of me!

Had a huge heating problem with my house holding heat. Called and set up an appointment and they showed up and fixed the problem in one day! Great Communication and Work!

Timmy was great to work with. Had our old AC unit replaced in no time. And had us enjoying our home again in the warm weather!

I had an issue with our Hvac constantly tripping and turning off. Ended up going with a new mini split system since the ducting was very old aswell. Northwest air solutions was Fast, clean, and on time. I’d recommend them to any body I know