Plumbing reviews in Salem, Oregon

Great customer service that's where I do all my plumbing purchases

Always a great staff especially at the counter, knowledgeable, professional, and friendly.

Best plumbing supply house around. One stop shopping. In my opinion they're geared, for professionals, more than home owners.

They now have a sign that says they no longer sell parts, it would be nice if the website also reflected that.

Guys are rude if you're not a "pro". Walked in asking for a part and immediately shot down. As I walked out, the employees laughed and said "haha, oh I should have messed with him!"

Jordan was so helpful with all his knowledge and assistance he made me think about a career as a plumber.

Great service, price and picked up day after ordered. If I need parts in the future I will be back.

A good place for your plumbing supplies, friendly and knowledgeable staff who won't waste your money on things you don't need, they've treated me right many times, good people and service, recommended!

We called this company thinking they could install a water heater, turns out they only sell wholesale. My husband took up about 20 mins of a techs time, asking tons of questions. They were extremely knowledgeable and helpful even when they knew we wouldn't be buying anything from them. Thanks Ferguson!

Seemed like a good store. Good selection. Good customer service. But if you call and ask a question, get a name. I called with a question and got an affirmative answer. Then I came in and received a negative answer. They do not take items back without a receipt or invoice

So, I hate to have to do this, but Ferguson, and specifically Kristina Ratliff, forced my hand. If I could give zero stars, I would...

I took over operations of my plumbing company back in August. At this time, the previous Manager and plumber had racked up a bill totaling over 20k. I tried multiple times to make a payment plan deal with Kristina, which she responded with, "Get us all the money in two months or we are sending you to collections."

I tried to explain our unique circumstances, and she was unwilling to hear me. Yes, my company owed a bill, but 14k in one month and then 12k the next, would not have worked, it would have bankrupted us. Luckily, the attorneys they sent me too allowed me to create a payment plan, albeit, with attorney's fees tacked on, oh well..

What I don't get is the account became delinquent as of June last year, and I didn't get any commentary, correspondence, email, call or anything until October. So, they let this horrendous bill sit in past due, and it isn't until the manager and plumber turn over that I finally get any word from this company? Perhaps Ferguson was in cahoots with the previous manager? Maybe this was retaliation? Not really sure, but it is definitely fishy.

I hope this paints a clear picture of what this company stands for. They are intolerant, they do not listen, and do not care about anything other than the almighty dollar. I will never use this company and I will warn everyone against them at every chance. Consolidated Supply is much better, anyway.

This review will remain posted, until someone from management at Ferguson's calls me and apologizes for their rude Market Credit Manager for Idaho/Western Wyoming/Oregon, Kristina Ratliff. I hope you, Kristina, personally read this, and seek to rectify this, yourself.

Went in today to find a solution to a convoluted plumbing configuration for our water feature. I was greeted by Miley and she started helping me problem solve what I needed to accomplish. Pretty soon Jordan joined us and further helped problem solve. Both get a five star review for excellent customer service. If you own a business you want this kind of employee to represent your company, Bravo !!!

Everyone at the front counter is always friendly helpful. Appreciate these guys!

We get replacement tubs to replace damaged ones in rental units. Appreciate Ferguson for their professionalism and having what we need. The people behind the counter are knowledgeable and helpful.

Very good service. They are very friendly and helped me with everything I needed.
When I explained to them the problem I had in my bathtub, they knew what it was.

Placed an order, with Ferguson Plumbing and I found them very fair priced and competitive. Service during and After the Sale Including the Delivery was exemplary and stellar. Ricardo corrected a discrepancy that Brad made accidentally complete to my satisfaction. Everything arrived with No Scratches, or Broken Merchandise. Ricardo assured me that if any issues were discovered or found, he would expeditiously correct it immediately. I highly recommend this Firm. I really felt valued as a Consumer Purchasing their Products and Services.

Salem branch has amazing staff. They are efficient, knowledgeable and enjoyable to work with. Ferguson has a great selection of products and great brands. Team works to the best of their ability to bring stock in timely for projects.

I had a great experience working with this company. In an industry where integrity and honesty really matter, they exceeded my expectations. They were reliable, transparent, and made the whole process straightforward and stress-free. It’s clear they take pride in their work, and that kind of trust is hard to find. I’ll definitely be using them again.

Honest and reliable.

Always professional and timely

Please remove this phone number ! This is not the correct number please remove from your profile …thank you