HVAC reviews in Bensalem, Pennsylvania

Update from the response:
1). I wish it was true that ONLY compressor was charged. I got a call yesterday asking me for money for diagnostics, which again, did not result in any solutions to our problem.
2). Because of the delay, we now have to spend thousands of dollars fixing the wall since the water damage lasted for so long.
3). Again - I understand the communication difficulty as we were working with a management company; however, there has never been a single time they were not able to reach me to discuss an invoice.

I don't usually write reviews. But this has been the experience of a life time for us, in a bad way. We first reached out to them way back in June when our AC wasn't functioning properly. They went in to diagnose it and told us we need to get a new compressor. We spent a few thousand dollars on a brand new compressor from them. The problem wasn't fixed. It seemed as though they knew what the problem was, but didn't have the manpower or the resources to actually fix the problem. Communication from them was also scarce, to say the least. I did not receive a single phone call with updates. Each time I try to get an update, I had to call them. Now, we are using a property management company, so I know there were some communication between CHF and the management company. However, I had explicitly said that I am the only person they should be communicating with. They said they put a note in my file for that, still zero communication. A couple of weeks ago, I practically BEGGED them to go in and do another diagnostic because it's over 90 degrees and the AC was not working for months, they said they would go in the next day and, you guessed it, nada. They said they will call ME after they find out what's going on and update ME, but nothing happened. We ended up going with a different company who was able to fix the problem within a day or two. I am sure CHF is capable and they know what they are doing; however, personally, I had a bad experience with them.

ps. When I spoke to CHF about the frustration I had with them, they said they were confused as to if they should be calling me or the management company; HOWEVER, they had no problem reaching me or updating me when an invoice needs to be paid. So clearly that's not necessarily true.

Air conditioning wasn’t working after several very hot days in early July. I called CHF and when they heard my air was completely out, they sent a technician over later in the day. The technician quickly fixed the problems on both of my air conditioning units and had them up and running in 20-30 minutes. While he was here on the job, he was courteous and took care to keep my home clean while he worked. An excellent job!!

I have been using CHF for over 3 years and they have always been very responsive when called, particularly in emergency situations. I had a leak in my hot water tank and they were here within 24 hours. So far, most work, both plumbing and with the HVAC system has been done correctly and the problem has been solved. The one time a problem continued, they returned quickly, found the problem, and performed a successful repair.

My former management company supposedly used this company to do repairs for our rental. We just ended our contract with them because of their questionable practices, which made us dig into the work orders used over the past few years. According to them, CHF charged $490 to replace a kitchen faucet, and then a few weeks later charged another $135 to "reattach" the same kitchen faucet that they had just installed incorrectly. They also were called to repair a leak in the AC, which required three visits over the the course of a few months, costing us over a grand just to "fix" the leak. We had no say in any of these repairs due to the contract, but now we are writing this review to warn other customers. We work in the construction and will never work with these people for our own properties.

Long story short, they came the first day and ban-aid my unit to work.. twice. they did come on two different service calls within two months of each other. Was told on the 1st service call that all the unit needed was the coils to be cleaned and that the levels of freon was right on the money as to where they needed to be. Today they come again, to tell me that the unit is 1 & 1/2 units low on freon (which is really low), and that I needed to have some added, and the pipe sealed, because of a slow leak. I asked why wasn't this done on the first visit, as I specifically asked them to check it, and was reassured that it was without any issue. If it had a "slow" leak it would have been leaking when they came the first time. I can never get a clear answer from the service tech. He acted like he was in a huge hurry, and was very dismissive of my concerns and questions. In all honesty, if he spent 3 or 4 minutes answering all of my questions, they mostly likely would be installing a new HVAC unit at my residence, but because of this experience, I will try to wait until next year, and hire someone that actually wants to be here, and not act as if they are forced. Also, when you go to pay... they add 3% "convenience charge" for paying with a credit card, which isn't the best of business practices.

Helpful and always on time. Professional working environment. Works with the customer to get you the help needed. Works hard and gets the job done.

Always does great work

Little late, BUT, let me know which is very important. Friendly and knowledgeable when I asked questions. This is my third time using them and will continue if needed in the future.

They put in my electronic from the outside and new electronic box inside. I m happy with the work. Yes I'll tell other people about the company.

Steve was very responsive. He and his assistant completed our hot water heater very professionally.

Water pipe connected to heater was replaced. He explained the process in detail and was finished I
Quicky. He waz kind pleasant a d very professional

Quick turnaround, installed a new furnace when our old furnace quit out. 12 hour emergency service from initial phone call to final install.

He did my hvac system and my neighbors- great service, reasonable price.

Kop's HVAC is efficient and thorough! Service is top notch, response time is the fastest in the business, and customer service is top-notch. 10/10 would recommend!!!!

I have been using Kop's for 14 years. Always had prompt response time. They are thorough, efficient
and provide very professional and friendly service.Would recommend.

Excellent service, fast and efficient…came out on a Sunday and got my heat working again! Highly recommend!

He has Been servicing my heater for 30 years. always comes out and explains the job to me. reasonably priced. I will keep him forever.

Steve and his brother Mike are the best. They’re prompt and the quality of their services are excellent. I’ve had and will continue to recommend.

Kop’s and their crew installed our heater 30 years ago and have been servicing it ever since . They are prompt, thorough and reasonable.

Thank you Kop's Repair, LLC for very good service!! If you need a good company that's going to do very good and very nice give them a call you won't regret it 😊

Kop's HVAC & Electrical Repair know how to fix HVAC and Electrical services in a competent and reliable way. I had my HVAC serviced by Kop's HVAC & Electrical Repair, and they were reliable, competent, and affordable. I highly recommend Kop's HVAC & Electrical Repair.