HVAC reviews in Bensalem, Pennsylvania

I was very satisfied with every aspect of service with Custom Aire. The technician that serviced my furnace - Jonah - was very knowledgable, transparent and pleasant making the visit very comfortable. Jonah's explanations about my furnace and its. maintenance were very helpful. I would recommend Custom Aire and Jonah to all of my neighbors. Thank you.

Joe came out to our house for service call last week. Heater was not running. He found the chimney was backed up and told us to have chimney cleaned. He came back and did a through job cleaning the heater it self. He was very knowledgeable and did a great job. I highly recommend custom aire for any of your heating issues.

We had Jonah perform an annual furnace inspection and clearing this last week and I was very pleased with his visit. ESPECIALLY like that he took the time to communicate what he did, why he did it, and things to look out for which will help my unit continue to perform efficiently.

My experience with Custom Aire was 100% positive. Joe and Greg replaced my 17 year old heat pump with a new unit plus humidifier. The massive old unit was disassembled and removed from the basement and the new unit installed in only 7 hours. They left the heater room cleaner than they found it! Could not have asked for better service.

Tech was less than good. He did not replace a ladder he used on my roof, replaced a new high quality air filter with a flimsy part that was incorrectly installed. He never replaced a cover panel for the filter, leaving it on the floor. I'm very displeased with the poor workmanship.
A few days passed before I was contacted by the service manager. He was concerned about my review and report. He was very apologetic and sincerely asked how he could help. We discussed some options and came to an amicable settlement. This was a surprise and a positive outcome was acheived.

Thank you Custom Aire. We’d woken up to the unfortunate experience of our hot water heater failing on Christmas morning. Custom Aire’s emergency service was available to help us secure the unit and begin the process of replacement. During that process we’d raised concerns about connecting a new indirect hot water heater to an older boiler as this would mean replacing both if/when the boiler fails. They worked with us to identify a new solution (hybrid heat pump hot water heater) and fit us into the schedule to install it within a few days. We’d unfortunately had an issue with the unit that was installed and without any questions, they made it right. I can’t speak highly enough about their customer service in an age where most companies seem to view it as a quaint nicety of a by gone era. Do yourself a favor and hire Custom Aire today.

This company saved us again - hot water wasn’t working on Monday, Tyree came out on Tuesday and Tony and Zak replaced the water heater on Thursday. I was treated with the best customer service and with the attention to detail necessary to make this situation as easy and as painless as possible. I can’t recommend this company enough, have been with them for over 4 years now and they never disappoint!

1 Star — Avoid at All Costs

If I could give zero stars, I would.
This company spent four years proving that incompetence, dishonesty, and indifference can somehow coexist under one roof. What started as a routine HVAC check turned into a long-term lesson in how badly a customer can be treated. I had my entire HVAC system replaced (Handler, Condenser, 2 hot water heaters) and it was a nightmare from the day after the installation.

Over the years, I dealt with:
• An entire HVAC system install that wreaked havoc on my entire home
• Electrical issues due to install
• A waterfall from my attic (partially fixed)
• Incompetent leadership at the company (continuing issue)
• No accountability (continuing issue)
• Rude owner (that will curse at you and bash your character if you disagree with his view of how things should go)

Communication wasn't great. Calls went unanswered, follow-ups were forgotten, and every visit came with a new excuse. The only positive thing about this place is that I have had some pleasant experiences with the technicians. Which the good ones wind up not being there long because the turnover at this place is astonishing. Most of the good Technicians could not believe the history on my account and felt a way about the company upon leaving my home.
The most frustrating part? After four years of trying to get things right and $14,000 spent, the end result was a system that still doesn’t work properly, hot water heaters failing in 4 years or less — and a company that was looking to move on from issues that they caused. They do not value you as a customer and wasted nothing but my time, money, and patience.

This wasn’t bad luck. This was a pattern.

I initially removed my original review in good faith after a conversation with the owner. Most things we discussed got resolved but, not all. Then came one of the hot water heaters failing (mind you I already paid to have this thing repaired when it was only 2ish years old). I heard a surging electrical sound and smelled burnt wires near the unit. I called after hours service and the after hours technician instructed me to "leave it be until the following day, it will be fine." That did not sit right with me so I killed power to the unit and called in the following day. Paid someone to come out and look at it and was told by that technician "it was a good thing I cut the power because that could have started a fire". It was leaking internally and the electrical box was filled with water and the entire unit needed to be replaced. I was told I would get a call Monday as this was a Saturday. On Monday I received no call just a proposal with a charge of $508 for labor. I spoke with the owner and was going to offer a peaceful conversation about them sending a proposal to charge me $508 (which I did not agree with) in labor to replace a 3-4 year old water heater; he felt it better to start the conversation with insulting my character and a few select curse words that won't be repeated here. I offered a simple resolution of getting me the warrantied unit and I would pay someone else to install it for me (due to all of the issues in the past and lack of trust I now have in the company), to which he declined and said that he is "not going to do the leg work of the warranty claim to not turn around and get paid the labor to install it" and then proceeded to utter some more disrespectful things. Then was told to "find someone else to handle my future HVAC needs" (which was already going to happen and was part of my proposed resolution).
If you value honesty, competence, or basic respect as a customer, do not use this company. There are plenty of HVAC businesses out there — choose literally any of them before making the mistake I did.

I installed a new thermostat on my own but wasn’t working properly. Customs Aire was able to schedule a tech right away. The tech, Tyree Jones, was terrific! He determined the issue right away and fixed the problem. And voila, heat us back on!!

Due to problems with my furnace and work being done to repair a cracked pipe I found myself without hot water. The technician that was snet out was very courteous. He patiently explained the problem with the furnace, located the part needed and came back the following day for the repair. He was honest and forth coming and suggested some ways to avoid having the problem reoccur too soon. Al in all I was very pleased woth the service provided.
THe service tech returned on Monday to complete this repair. He was timely and cooperative. He even checked and changed the batteries in my thermostat. Excellent service.

Brandon from Custom Aire is amazing! Really nice person, but so skilled in all aspects of HVAC. He does our maintenance, but also pointed out some mold and recommended installing an air scrubber. He knew all the technical info to answer our questions after we research it. Extremely satisfied with this service company and recommend it highly.

The technician, Jonah, was courteous, professional, and competent. I so appreciated the information he provided that would contribute to extending the life of my furnace. He had what was needed, installed, showed it to me after the installation, and he provided a detailed explanation of how it would work in the system. This level of service and commitment to maximizing the life of the customer's equipment is why I have been with Custom Aire for almost 15 years.

Our heater died during the coldest period of the year. They came out within an hour of calling. Unfortunately our system was over 20 years old and needed to be replaced. My only issue was it took 4 days to get the replacement, but we made due. Installation was done within 6 hours and the technicians were friendly, knowledgeable and professional. Highly recommend!

We've contracted with Custom Aire for our HVAC, heat pump service for the last few years. I was very satisfied with the HVAC service we received a couple weeks ago. Jonah was our technician and he did a great job walking me through the system and giving a clear, reasonable overview of the components and their condition.

He replaced our 5-year-old UV light with a new air scrubber and explained the benefits without any pressure or upselling. Everything was handled professionally and efficiently. I appreciated how knowledgeable and straightforward Jonah was. Highly recommend.

The two gentlemen they sent were very knowledgeable and kind. They did the job quickly and efficiently, we have had no issues since.

I hired SEER to assist with PTAC units in my building, and the experience was excellent. They handled the ordering, installation, testing, and clean-up seamlessly. Everything was completed correctly, efficiently, and on schedule. I highly recommend their HVAC services!

I hired this HVAC company for a commercial project, and I could not be more impressed with the results. From the start, their communication was clear, timely, and professional. The team showed up exactly when scheduled, coordinated seamlessly with our onsite staff, and completed the work ahead of deadline without sacrificing quality.

They identified several issues that previous contractors missed, provided practical solutions, and executed everything with precision. The installation is clean, efficient, and already making a noticeable difference in performance.

Jim stayed engaged throughout the entire process and provided updates, photos, and documentation without being asked. The level of accountability and follow-through was outstanding.

I highly recommend them for any commercial HVAC needs—great workmanship, great team, and exceptional customer service. Would absolutely use them again.

Seer replaced the aged diesel furnace system in my house with a Lennox mini-VRF system. The work completed in 2 days and we were kept in the loop for all material lead times. The technician was fantastic and polite. A week later I had a programming issue with the thermostat and they came back out to show me how to change it.

The guys that came out and installed the new equipment were very professional and knowledgeable. They even recommended a better location for the air handler for better efficiency when it came to cooling and heating my home. Whenever they ran into a slight problem they were quick to solve the issue and continue installing all new ductwork and adding new registers to every room. I’m happy with the work they’ve done and will definitely continue using their services for any maintenance in the future.

Highly recommended. Showed up on time very fast Service. Very clean and professional will be going back for service in the future.

Great service! Very efficient. Got my ac compressed replaced and my furnace. Awesome