Reviews of local pros in Pittsburgh, Pennsylvania

We were able to take advantage of a cancellation to have our seasonal A/C inspection done early. Walter did his usual complete and thorough job, explaining to me what he was doing at points. We are very satisfied with this service!

Tim came in a follow-on visit regarding a mysterious banging in the heating system. He diagnosed the problem, showed us how the problem was occurring, and gave us short- and long-term approaches to the problem. He also explained our heating system to us in a helpful way as background. We are very satisfied!

After many years of service, I have taken out a maintenance plan from JA Sauer on a new residence because they have always been consistently reliable, with technicians I have always had confidence in. I would readily recommend their service, from office staff to my furnace/AC, to anyone.

Great that the technician could come out and fix issue. $120 is ridiculous for the 5 minutes it took for problem to be fixed.

I used JA Sauer a while back for an emergency service call on my A/C after another company had disappointed me. The JA Sauer technician was so professional and identified a critical issue with the original installation that no service person had noticed in the 6 years I'd been having problems! So, later, when I needed a new A/C, I called JA Sauer again to install an updated A/C unit and a return air duct and register.

They sent Mark out to give me a quote and he spent half the afternoon trying to find a way to accommodate my needs exactly. He offered 3 options that were all within my budget, took care of a permitting and variance situation, and got me scheduled for install right away.

Let me just say that these guys worked their asses off for me. I'm on the 3rd floor of a condo building and they had to run up and down the steps maybe 100 times while installing the air vent. They went above and beyond to make sure I was happy and dealt kindly with the scheduling issues we encountered due to needing access to a separate condo unit for the install (thanks to Danielle who was essential in helping us rearrange the schedule last minute).

I can't say enough good things about Anthony, Joe, and the rest of the team who did so, so much work. I'm sure they could have done a "good enough" job and called it a day, but they stuck it out after hours to get it just right and did an exceptional job. Big thanks to everyone involved from a happy customer!

I did not have services perfomed as you are busy with established clients. I truly understand that and I cannot get an appointment. Again, I understand. I had talked with your call intake specialist on 7/1/2023, and she was the kindest person, and had some suggestions on how to get my A/C unit back up and running (besides her suggestion on calling the people who installed my furnace). This young lady did not even know me, listen to my problem, and tried to troubleshoot for me. Despite not being a client of JA Sauer, it was the best conversation I have had on the phone by a company, without being a client. If I could have JA Sauer as my A/C repair company, I would. That is what I call "above and beyond" service, to take time out to talk to a non-client.

J.A. Sauer is phenomenal. So glad we chose them for updating our building's HVAC equipment. From the site survey, planning, installation and check out, I couldn't be happier. Looking forward to having their crew complete periodic maintenance once they finish up their work. The communication is as good as their workmanship. It has been a dream working with them.

JA Sauer did a wonderful job, installing high velocity central air in my big old house. They were professional, courteous and knowledgeable. Plus they are good people. On their lunch break they ran down the block and helped a old couple ( and got their cats) out of a house that was on fire. Cant say enough good things about them!

Bill T. serviced our furnace. He was very knowledgeable and explained what was wrong and had it working in no time. Came promptly after calling on a Saturday morning. J A Sauers hires terrific employees that really care about the people they service and a job well done.

additional review for Dec. 19, 2019 for routine check up for furnace by Bill T.from A. J. Sauers., Wexford, PA. I cannot say enough about the professionalism of this employee and excellent service we received. AJ Sauers has been the best company we have ever had and so happy we bought our furnace & air conditioner from them. They have a wonderful
service policy and are always there for you if needed. Thank you AJ Sauers!!

Let me first say that the work provided was done as expected and the equipment is working well. After our furnace stopped working in January the repairman came in a timely manner and diagnosed the problem. The troubleshooting was well done and it was determined that our thermostat was not communicating with the furnace. We were given a temporary thermostat to make sure that was indeed the problem. A representative from JA Sauer called us after a set amount of time and it was determined we needed a new thermostat. We set up the appointment ( during covid19) to have the work completed.
I felt the price (over $800) was high but agreed to purchase the product that was recommended. The repair person that came to do the work was not wearing a mask. He said he was not provided one by the company. This was disconcerting to me.

I have had a service contract with JA Sauer for many years. Today, after the technician (Dylan) left, it occured to me that their workers are always professional, friendly, respectful, and efficient. I very much appreciatte this company.

Professional, affordable, friendly and fast! Our furnace was replaced efficiently and works great. Everything was done right. I sincerely appreciate how quickly they responded and finished the installation. Many Thanks to Miles, Drew, Charlie, Mark, Jeff, and Michelle!

Very pleased with our experience with J.A. Sauer. We contracted with them for routine residential maintenance (coming up on one year). Last winter they discovered a problem with our heating system and repaired it; the replacement paid for itself in savings on our gas bill within two months! I love that they prompt me for the seasonal service and I don't have to remember (or wait until there's a problem to remind me!). I've never had to call them in an emergency, so I can't speak to how prompt that service would be, but the techs have all been very helpful and respectful of our home and we will happily continue to use them.

We have used JA Sauer Heating and Air Conditioning ever since we have owned our current home, 26 years. They are always very prompt. Extremely neat, when the work is complete you do not even know they were there. When additional work is needed done they always review cost and review options. We have recommended them to many friends and family.

Justin Wilson from J.A. Sauer was at my house on a Sunday within an hour of the call. He had the issue figured out within 15 minutes, had the part replaced soon after, and was in and out with my furnace working again on a 20 degree day within about 45 minutes of being at my house.

I felt really comfortable with the work he was doing as he explained everything he was doing very clearly. I felt he was very honest as well, which is a good feeling when dealing with something like this. I'd recommend him.

Had a new HVAC system install, completed on 03-22-22. Installation Technicians Anthony & Dillon did a solid job. I appreciate the attention to detail and the overall experience dealing with the JA Sauer Co. Kevin came to our house and listened to my problems and shortfalls related to my old unit. I highly recommend JA Sauer Co. for all your HVAC needs.

Thank you so much for your prompt service for my daughter's furnace issue. To the kind woman who answered the emergency call to the tech who fixed the issue immediately, I thank you! What a great and efficient company!

Exceptional customer service. We had top of the line equipment recommended and installed and JA Sauer was the best price by far, and the comfort in our home is unsurpassed now. Subsequently their maintenance and service has a few snafus and frankly some bad luck, but they are steadfastly committed to customer service and made things right. We shopped around, you won't do better in terms of the larger, reputable local companies.

We have a great relationship with JA Sauer for several years. First starting with our air condition needs and then turning all our heating and air systems under their management. Our service is excellent and our systems run beautiful. We rarely have an emergency call. When it is time for new systems they are our first choice because of of their reputation. Happy to give you 5 stars!

I have been extremely satisfied with J. A. Sauer ever since they installed a new HVAC system in 2011. I have had an annual maintenance contract with them and the company has given us good service. When small repairs were needed after 11 years, the serviceman came out promptly and did the requisite work. The firm is highly professional and I will continue using them for our HVAC needs.

Furnace started acting weird during the polar vortex, they were out the same day I called and had to try a bunch of different things. The tech was at my house for about 2 hours and was able to get it taken care of, only cost me the minimum fee for them to come out.

After talking to Mike and Stephanie at the Home Show, I called Stephanie to schedule repairs on the furnace I’ve been having issues with for two years (they are not the ones that installed it but no one else has been able to fix it). Tim came out to look at it, arrived promptly, was incredibly friendly and professional, and was quickly able to locate two different issues with the furnace that had been looked over in the past by other companies. The furnace has been operating perfectly since. Can’t say enough good things about my interactions with this company, highly recommend.