Plumbing reviews across the US

He was absolutely amazing! He came around 1140 and was super quite due to us having kids asleep and was quick and efficient. He also helped us save 55 dollars by asking us for non perishable foods. If we ever need any help I really hope we get him again.

Had a sewer line back up, Darren came out and had it taken care of in less than an hour. Friendly, quick, professional service. Highly recommended.

The technician was knowledgeable and efficient, was able to complete the plumbing job quickly. advised replacing the garbage disposal since it was old and the rusted screws holding the pipe attachments were broken. Overall a satisfactory experience.

Jason was so professional kind and quick! Our water pipe crumbled and he came same day. He knew our budget and helped stay within it. What really stood out was he knew I was trying to make a 4pm movie with my daughter and made sure that we were on time! I would call him personally back each time!

Fellows that did excavation were great. Customer Service inside is the worst ever. They refuse to return messages, give information to my insurance adjuster or myself. After you have customer sign off for your money, there's no concern for me getting mine.

Very helpful and informative. Explained the problem and got us fixed quickly! I really appreciate that they come out quickly! Found out that our hot water wasn’t working and gave them a call. They were here within an hour or two. He also seen that I had a leak under our house, explained how we could fix it ourself. And I ended up calling our uncle who came out and fixed that quickly.

They came quickly, Darren was friendly, and got repairs completed in a timely manner. Roto Rooter has been responsive and reliable in the past as well.

Do not use them if you want any kind of timely repair! We had a drain stop working on us because of the cold, so we called to schedule an appointment. They scheduled one and let us know that someone would be there before 4pm. We needed this repaired that day because there was an impending snow storm. At 3pm, we get an automated message saying they are delayed but we are next in line. We get the same message at 4:30 pm. By 6:15 pm, we are getting nervous and call them, to which they say they will have the dispatch call us in a few minutes. An hour passes, no call from them, so we call again and they hand us over to dispatch, who says we are 2nd in line (what happened to first in line?) and expect 2 hour delays. We said we had been delayed 4 hours she said oh 4 hours then, but assured us someone would get to us. She calls again at 8pm to assure us someone will be there eventually. At 10:30pm, she said someone was coming and be ready in about a half hour. At 11:30pm, she says oh they actually don’t have the equipment (to snake a drain?) and won’t make it until tomorrow. Tomorrow finally arrives along with the snow and now they can’t make it due to weather. We canceled and this was honestly some of the worst customer experience I have ever experienced. If we had just been told it wasn’t happening, we would have had picked someone else and not been stuck without a shower for days.

The service team led by Darren by very efficient. He helped me locate the clean out port that would be most effective for the job. And kindly recommended next steps

Roto-Rooter was going to be my go to plumber due to 2 recent great experiences. Well not anymore. They made false promises that they could not deliver in a situtation where time is of the essence. My last 2 prior experiences, they came in a timely manner in a appointment slot I was scheduled. I was called 30 min to 1 hour by techs when they were heading toward my home. They scheduled the appointment in a reasonable time. Their prices were not hiked up and very fair. So when my kitchen sink overflowed in the basement due to pipes backing up on 12/31/25. I called the first company that came to mind which was Roto-Rooter. I was told that tech will be coming in about 4 hours on the same day. Then I get call 25 minutes later stating tech will not come and my appointment will need to be rescheduled. They said the earliest appointment slot was on 01/02/26 between 12 pm and 4 pm so I scheduled that appoinment slot. I was not overly upset about this because I understand it is very difficult to come on time for a appointment that was scheduled on the same day especially when it comes to plumbing problems. I got desperate when Friday 01/02/26 came because I was tired of taking buckets of water to the first floor then going out to throw water away. My sink water was falling to basement floor. I called around 12:06 pm to verify they were coming by 4 pm. They said tech is scheduled to come in there is no problem. Around 3 pm, my family member called Roto-Rooter to verify that tech is coming since I was at work. They said tech will be calling back. Tech called me at work saying we are getting behind so we will be coming late. I said " I don't mind you being late as long as you are coming." The tech said that they were definitely coming, but just going to be late. Around 7 pm, nobody has shown up. Then I saw my email that was recieved at 6:58 pm that said " Your appointment has been cancelled, but if those plumbing problems come back, you'll know where to find us." First of all, I never cancelled my appointment and nobody notified me the reason for being cancelled. I immediately call Roto-Rooter back and explain what has happend so far. The customer service rep apologizes and could not gave me reason why it was cancelled. Then she says that she will put it on notes and scheduled me another appointment.The rep said the earliest will be on the same day between 7:06 pm and 11 pm. She said if I am okay with waiting by 11 pm, I said its fine because I deperate to get it fixed. Its 10:37 pm nobody has shown up yet again. I called back and was obviously very angry about it. I spoke with another customer rep with the best attitude I could muster to speak. The customer rep said that are very shorthanded and only had 1 tech today. First of all Why was I relayed this information at 10:37 pm on Friday? I had no choice to reschedule on Saturday 01/03/26 between 10 am and 12 pm. I was not going to find any plumbing company that will come next day which was Saturday. Why would they schedule me if they were not sure they were not going to make it on Friday? I was constantly told tech will be coming then being rescheduled. I was not notified that appoinment was cancelled by phone call. I would have called different plumber on Wednesday if I knew this was going to happen. Let see if they are going to come between 10 am and 12 pm tomorrow. I can't wait all day for them to come. I called ECO plumber around 11 pm today and scheduled appt on Tuesday since I can't trust Roto-Rooter to come.

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I had an excellent experience with Roto-Rooter. Darren replaced my sump pump and was absolutely kind, professional, and thorough. He arrived on time, explained everything clearly, and helped me understand the work before getting started.

Darren worked efficiently, treated my home with respect, and made a stressful situation much easier. It’s rare to find someone who is both knowledgeable and genuinely caring about doing the job right. I would highly recommend Darren and Roto-Rooter to anyone needing sump pump or plumbing repairs.

Great experience with RotoRooter and the technician, Timothy. Timothy was quick to repair and get my disposal back online. I had a plug in model but he was able to hard wire the one he installed to save me time and another install date. Appreciate the call center helping communicate when technician would arrive. It’s always difficult to have something repaired around Christmas and New Years. Their online scheduling tool and app were very helpful.

Darren did an excellent job resolving my sump pump. He was professional and very knowledgeable. He clearly laid out my repair options for me. I would highly recommend Darren to anyone with a sump pump issue. T

Darren Shute did a great job. The amount of work he did and the quality of it was unmatched. He took his time and was able to figure out how to chip away concrete and other things all while trying to stay quiet because my wife and daughter was sleeping. I highly recommend him.

Darren from Roto-Rooter was friendly, knowledgeable, and efficient. He got our sump pump replaced and running in no time. Will recommend to friends and family.

Great service provided by staff

Very good.

great stock and customer service

Did not have knowledge or inventory of oxygen barrier pex. Among other issues. Persistent in the area though.

Ordered a hard to find T&P valve and it arrived the next day at my house. Very helpful staff helped me find exactly what I needed.

I was greeted promptly and friendly. The associate was knowledgeable and lead me straight to the parts I inquired about. The sales price was well below what I was expecting. Great place.