Remodeler reviews across the US

I have worked with Highland Ridge for some time through my company, Connections Electric Inc. They are detail oriented and stay on top of communications and schedule. I have always been impressed with their professional attitudes and with the outstanding quality of their final product.

Where can I begin? Chris and his team are extraordinary, not only for their excellent construction skills, but also for their cheerfulness at work, their ethics, authenticity, manners, punctuality, and general professionalism. When my bathroom project ended, I was sad to have to say goodbye to the team. It was a pleasure to have them working in my home. I am thrilled to have my new soaking tub and efficient new toilet. I will hire them again when I have a project to do.

We recently had Highland Ridge Custom Home Remodeling do a large job in our 1983 suburban home. They did a beautiful job on our kitchen including reconfiguring, raising the ceiling, taking out a wall, custom cabinets, flooring, all new countertops appliances, paint. The results are fantastic and impressive, it looks like a new home. In our master bath they also removed walls, reconfigured, tile and glass and half-wall shower and a soaking tub with more custom cabinetry, countertops, flooring, all of it. Everything looks lovely. The 4 stars, rather than 5 is due to a lot of small things that came up here and there over the course of the remodel; it went a little longer than planned, there were some issues with the countertops and tile, a few sub-contractor mistakes. Our project manager Erich did a 5-Star job handling all these issues though. He did not consider the job done until we were happy. We felt that he had the project under control and moving along throughout. He was friendly, professional and genuine. Overall we are satisfied with the job they did and would recommend them for large-scale remodeling.

Highland Ridge was fantastic to work with for our bed and bath addition. They are honest, hardworking and talented. Highly recommended!

Working with Chris, John & Erich was a real pleasure. They were so friendly, helpful and trustworthy. Was comfortable leaving my house while they were there . So happy with my bedroom/bath remodel which was due in part to their helpful suggestions . Erich even saved me money by finding a nice remnant for the vanity top.
As a widowed older woman, Erich was very willing to help with chores to get ready for the remodel that wouldn't be considered part of the job..I would have them again. Joy

Tried several times (email, text & phone) to get in touch & when someone finally returned my call, their only question was whether or not my project would be at a minimum of $30K, & if not they were not interested! I had some really creative ideas to do a remodel of my kitchen.. They might do good work, but their ONLY focus is money!!! So disappointing!!

Highland Ridge, with the help of my decorator Susan Green, completely transformed my master bathroom that was sorely stuck in the 90’s. All the team members were professional, timely, friendly and produced outcomes that met superior standards. I would recommend them without reservation and look forward to our next project together.

Highly recommend Highland Ridge for home remodeling! The entire process is laid out from start to finish and they are knowledgeable, friendly, and professional. The app, Builder Trend, allows users to follow the progress, track the timeline, and see pictures along the way. Thank you, Highland Ridge!

Did you find the PSA process beneficial? Yes I did. I had a pretty well developed idea of what we wanted to begin with, but there were many details that needed to be decided. Andrea was a great help with that. Either her ideas were just what I was looking for, or she could send me in the right direction to find the answer. The 3D renderings she sent over were super helpful. I don’t know if HR has replaced her with another designer yet, but if not they should. Her skills made a substantial contribution to the positive outcome of our project.

● Did Aaron run the job well? Yes, he did. He is pretty unflappable and patient. Also thorough in his communications and well organized. He gave me enough time to make decisions and get my preferences and choices to him, and was great about checking with me about details, rather than just making assumptions. I really appreciated that - I had a lot of very specific ways I wanted things done, and I never felt like I was asking too much or making too big a deal out of anything.

● How was the Buildertrend experience? It was fine. Easy to use. Good for general schedule keeping, but not detailed enough to replace check ins with Aaron. The daily logs are kind of fun to look at. I mostly used it as a marker for where we were but didn’t expect much more. Lots of the features never seemed to be updated.

● Were our guys on time and professional? They are certainly professional, very skilled and do beautiful work. We are very pleased with how it turned out. There was a permitting issue that caused an eight week delay in what was supposed to be about an eight week project, so the question of timing is a little muddy. But after that interruption things seemed to progress quickly without too much down time. I give credit for that to Aaron - I could tell that it was his priority to move it along. And I also want to say that during that work stoppage, Erich and Aaron did a good job of keeping me updated and responding to my questions about progress. I was so grateful you all didn’t “disappear” during that time.

● Did the project come in on budget? Yes it did - well done! Yay!

We are very pleased with the work that Highland Ridge provided for us. They are professional, on Schedule and most importantly “do what they say they are going to do”. The bathroom remodel they did for us is absolutely beautiful! I have already recommended to them to other friends that are considering having remodeling work done.

Highland Ridge Custom Home. All are great people to work with and provide an AMAZING service and EXPERIENCE!! 🤩 I Justin Pemble. Owner and operator of Pemble Painting LLC. McMinnville Oregon. Highly recommend Highland Ridge!

Highland Ridge is top notch. They did an excellent job of managing our project - communicating with us, and keeping things moving. They they use subcontractors that are excellent as well. They went to great lengths to make sure our project went smoothly.

We decided to go with Highland Ridge after meeting with a few other builders in the area and are so glad we did. They helped turn a partially walled off “bonus” room into a bedroom, complete with heat, a closet, and huge window. The team was timely and respectful even given the added precautions taken due to COVID-19. They were extremely competitive in their bid and did not go over in cost or time. I would highly recommend them for any remodeling needs.

When you have a small project you may worry about being overlooked. Not with Highland Ridge.
Beginning with AGM’s design work through all the work done and overseen by Alan we felt our job was a top priority. Thank you.

We had our kitchen remodeled and the team at Highland Ridge were great to work with: very professional and great communication.
They treated our home like it was their own. I would highly recommend them for your next home remodeling project.

Chris, Aaron and team did a great job executing and delivering quality craftsmanship. They were communicative at every turn and listened to my preferences as we made judgement calls on squaring up my not so plumb walls and off level flooring in my 1901 home. I’ve worked with several contractors remodeling over 20yrs and it was the utmost pleasure with Highland Ridge and their subs. Very professional and friendly. Thank you again!

Highland Ridge took our 1948 bungalow and turned it into pretty much a brand new house. New hardwoods, new roof, about 600 square feet of addition, remodeled 1 bathroom, added another, added a master suite and dining room, new kitchen, new siding, new paint....everything. Chris and John came to give us an estimate and they were spot on and didn't go over budget (and this was a big job). Erich was our project manager and all of their attention to detail and willingness to fix even the smallest of mistakes was a rare and appreciated quality. Things that I was uncomfortable to bring up because they were soooo minuscule they would catch before I could even say anything and it was fixed. I've worked with dozens of contractors. These guys are simply the best I've worked with.

We very much enjoyed working with Chris, Ed, and the Highland Ridge team. Their workers and all their subcontractors were very professional, friendly, and skilled in their various trades. They were all helpful with different ideas to help meet our design intent and our budget. They always notified us ahead when they would be on site and met all their scheduled and proposed deadlines. We look forward to working with Chris and his workers on "Phase 2". Added comment 4/2019: Phase 2 also went very smoothly!

My husband and I had Highland Ridge do a patio cover and a shower remodel on a previous home and their work was excellent. So, it was an easy decision to hire Highland Ridge to do a major remodel and new extension and garage for the 1925 fixer upper we purchased. Chris, Ed, John and crew are very professional and more important, trustworthy. Also, the subcontractors they hired, including the interior designer, are top notch professionals. Chris was there from the design process until the completion of the project, 18 months later.
This scope of the project was huge and included a kitchen, two bathrooms and basement that were remodeled and an extension with a master suite, family room and office. The old garage was torn down and a new one constructed. Through out the process, Chris kept us updated via email, photos and FaceTime.
With a big project, such as this one, we did have a couple of hick ups, and Chris immediately informed us and offered constructive suggestions that corrected the problems and stayed within our budget. Our finished home is wonderful, with excellent quality and craftsmanship. I highly recommend Highland Ridge without any hesitation.

Hands down the most professional and competent contractor I have ever worked with. Before I hired Highland Ridge to remodel our bathroom, I had been dealing with another contractor who would sometimes take a month or more to respond to my inquiries. After eight months of frustration, I decided to call Highland Ridge. They appeared at my house the following week and got me on their schedule shortly after that. The entire job took only a few weeks. Ed Miller, the project manager, was amazing. Every aspect of the job was scheduled in an online portal that I could access to see what would be happening each day from start to finish. If the schedule needed to be adjusted for whatever reason, Ed made changes in the online portal immediately. I was never once in the dark about what was going on, when to expect something, who would be showing up at my house that day, etc. On top of this, Ed was amazingly responsive to all texts and phone calls (same day), and absolutely everyone on the crew was polite and professional.

What's more, I was concerned our bathtub install would be complicated and expensive because pipes had to be relocated, and we had to drill into a concrete floor. The previous contractor expressed reservation about this at the start (which made me uneasy), and also said he would have to remove half the tile in our bathroom to do this. But Highland Ridge took one look at what had to be done and confidently said they could handle it, no problem, which put my mind at ease. They were also able to relocate the pipes by removing only three pieces of tile (three!), saving me tons of money in tile replacement costs. And it gets even better - Highland Ridge's overall estimate came in 35% lower than the previous contractor.

Seriously, they were like a gift sent from above. I will ONLY use Highland Ridge on any remodeling projects going forward. Can't recommend them enough!

Quality Assurance, Built Right the First Time.

My wife and I had three top priorities. First was to have a Partnership through the Design Build process and not just a General Contractor to come, create a plan on what they thought they heard and attempt do the work. Second was to achieve excellence and high quality as I also come from the general contractor industry myself and as many of us know and hear about there can be some bad experiences. Third was to make the addition not look like a remodel or an “add on” to our home.

The Preconstruction phase was seamless and there was never any financial or schedule pressure from the team to get the project started. Chris, Erich and Ed are amazing and listened to our ideas and thoughts. . . even after we rung the project award gong bell so hard that it made Ed jump in another room, it was a bit deafening :). Working with their Design Partners they developed multiple concepts prior to us making a decision on the final design. They were patient with us through out the process and created multiple estimates for us to consider and evaluate. The handoff from Preconstruction to Construction was again seamless with field management Aaron, Felix, Aaryn and John as well as their Trade Partners. All were extremely professional and respectful. Aaron did a great job communicating daily of what is being done and what to expect throughout a given week. Jobsite cleanliness was performed every day and not leaving a mess behind is as important as building the project. Carpentry craftsmanship and attention to detail was excellent and the final product blends and matches into our home beautifully. The home addition does not appear as “an addition”, one cannot tell where we added on.

It is always a pleasure working with a Quality Build contractor and is hard to find. I would highly recommend them to anyone considering or wanting to find the right contractor. Even if it’s for a consultation you will not go wrong with getting the opportunity to speak with a professional about your project.

Respectfully,
Bob and Ann Brockamp