Reviews of local pros in Cranston, Rhode Island

I was called back in the same day with a rapid estimate between 200-250 dollars less than the two other companies and Angi only quoted the service with out the heater. Got an appt with in 5 days, they were on time , polite, professional and cleaned up the mess in a reasonable time.

This company is amazing. Brandon came to our house when our pipes froze. It was really bad. We had to replace 9 pipes because our boiler broke while we were on vacation. We came home and it was 11 degrees in our house. Brandon stayed until 1am in the morning to fix our pipes so we could get the boiler back on before the big storm that was coming the next day. When we were about to lose hope, he came up with a creative "closed circuit" solution that was nothing short of genius. This company (and Brandon) really helped us and we are very grateful!

I don't think I have never written an online review before, but our experience with this company was so upsetting that I am moved to warn others. We wish it were incompetence but we have to suspect deceitfulness: The Plumber Company was called to fix a steam leak and change a sight glass kit on our newish boiler, which was otherwise happily heating our house — and proceeded to present us with mounting bills, ultimately totaling in the $5,000 range — finally leaving our furnace disassembled, and cold, in February, as we tried to understand their changing diagnosis of the “problem.”

Their tactics felt coercive and amazingly shady: to turn our boiler off (by sabotage of the pressuretrol) and chill us (and our small child) into giving in and paying their exorbitant fees for really dubious diagnoses.

We finally — after paying the Plumber Company $1200 for what we learned was that few-hundred-dollar sight glass job; fool us once — found an alternative plumber, who swiftly remedied the (overblown, if not invented/created...) “problem” for a few hundred $.

This experienced alternative plumber had to agree: It looked an awful lot like the Plumber Company had destroyed our pressuretrol, rather than replace the 25-dollar pig tail that was clogged and preventing the pressuretrol from functioning right.

(I should have suspected further scams, in retrospect. In the question of the initial steam leak, they at first said they’d have to bring in a threader to replace ten feet of pipe, when in fact that ten feet led to nothing relevant — to a defunct non-essential industrial heater mounted on the ceiling in a basement corner. When I pointed out the meaningless of that section of the system, they backtracked about new pipe and the need for a threader, which if I hadn't caught would have been a 2000-dollar “mistake”.)

The most upsetting day was the last, when they said if we didn’t want to pay $2300 dollars, on top of $1200 we’d paid for no good results, we could “turn the thermostat back on.” The thermostat was not off. We never heard from them again, after periodic calls from us to the company all day.

Thank goodness for honest and knowledgeable plumbers/furnace technicians in winter, responsive and decent and ready to help new homeowners with young kids—- the perfect opposite of what we met at The Plumber Company. I recommend The Plumber Company to no one.

My company was subcontracted by this company and was completely ghosted regarding payment for services provided. I do not recommend any company to work with them due to their irresponsible actions and 3 years later our invoice has still not been paid.

Cheers Douglas, I appreciate the good business acumen...

I sought the services of this firm to evaluate and carry out major repairs on an old residential steam heating system. Because I'm a strong DIY type, I looked very hard to find competent experts whose analysis I could trust. Though I had consulted with several companies that were purportedly experts in steam heating systems, Doug stood out for his deep knowledge, incisive analysis of likely past and future causes of problems in the system, and his very practical suggestions for addressing these issues both comprehensively, and in order of relative importance. I doubt that you will find a more knowledgeable expert in the Providence area.

The Plumber Company scheduled an appointment for the very next day when other companies told me 3-4 weeks. The techs were friendly and fixed the issue quickly while explaining the problem. I thought the pricing was very fair. I will be using them for all of my AC/heat/plumbing issues in the future!

This company is horrible. They charged us for work that was not done. They charged us for 25 feet of piping that was not used. When we called them on it they issued us a slight refund after several weeks (which was good) but then several weeks after that we found out they also didn't clean our boiler like they were suppose to do. Another plumber confirmed this for us. It was filthy. Cleaning the boiler was on the original work order and we were charged $300 for that. They refuse to return calls back to us when we requested a refund. I don't recommend this company at all.

Ryan was awesome. Great prices. They even returned and did not charge me anything when the unit didnt fire after cleaning. There was an existing broken wire and they fixes it and also grabbed filters that were in the basement and changed them out proactively. Walked through both units and was very polite to my tenants. Will use again!

We recently purchased a home and the water stopped running in one area of our house. The Plumber Company was there to answer our call immediately and had someone out within a couple of hours. They were able to quickly diagnose and unfreeze the pipes. Would definitely recommend them!

I highly recommend “The Plumber Company“!!! Brandon explained everything to us and told us what the other two plumbers I asked for quotes, never mentioned to us. The other plumbers were just going to bandaid the job and take our money! Then later we’d have to have the pipe replaced down the road. We had a back up and the two other plumbers never suggested putting a camera in the pipe line to see what was happening in the first place. When we saw all the roots in the pipe and the standing water in the pipe 15 feet from the house, we knew we had to go with Brandon (The Plumber Company)!!!! He is very knowledgeable and spelled everything out to us. The day of the repair Brandon and Lee did an awesome job of replacing our sewer pipe from the house to the street! They were punctual, professional and worked like dogs!!!!!!! Thank you so much Brandon!!!!!!! ❤️🥰

In fall 2021, I called the Plumber Co to look at my oil furnace which was having problems that my present company couldn't diagnose. I was told that I needed a new oil burner put on the furnace. Since it was 30+ years old, I agreed. The burner 'specialisr' came with a burner that wasn't the same brand as my furnace but said he would try to attach it. In 1 hour he had it working. The charge was $2100. Later looking up the exact part he used, I found that the prices online ranged from $750-$850.
In Dec 2022, I called for a yearly cleaning. Two guys came and I told them I was occasionally hearing a rattling noise that I'd never heard before. They couldn't find anything wrong and said that sometimes furnaces just make noises. In Jan 2023, I went downstairs to find that water had flooded the floor from the furnace. It was making terrible loud grating noises. I immediately called the Plumber Co and made an appt. The same 'specialist' who had installed the new burner came. He looked at it and had no idea what was wrong. All he could advise was to put a bucket under the discharge pipe to see where the water came out and call next time it flooded. One hour after he left, the heat went off in the largest zone. He had guaranteed that although I might have noise & floods, the heat would remain on. It was still within regular work hours on that Fri. I called both The Plumber Co and the specialist's cell phone. No one answered either. I begged for help with no heat going into the weekend. They NEVER called back. Not that day, Sat, Sun, or the next week. They just left me with no heat because the specialist, though he mentioned some possibilities, didn't know what was wrong. I spent the weekend calling other companies and trying to heat the house with portable electric heaters. On Mon the service person from another company came, and he knew what was wrong in less than 5 minutes. His diagnosis was not any of the repairs the other guy suggested. Stay away from the Plumber Co if you have an oil furnace. I talked with many other services during my struggle to find help, and one of them said he'd heard that the Plumber Co doesn't always answer their calls. I am so lucky I found the other company before it got cold enough to freeze my pipes. I'd give zero stars if I could.

I actually posted a very positive response several months ago, that was before there was a problem. After installing the new heating system and chimney liner the final part was to install a chimney cap. The first cap blew off within 24 hrs, the second one dangled on the chimney side within 48 hrs. The guys that came to remove it reported that they were plumbers, not chimney/roof guys. I have emailed, called, texted and left a message on the company website, NO ONE has gotten back to me about completing the project. They did a nice job otherwise and the crews that came out were nice as well. Now that there’s an ongoing problem, the owner/office person presents as incredibly unprofessional. Very disappointing

The tech had a bad an attitude when he arrived. I had a main drain flow valve installed by this tech and he seemed upset when he arrived he was all puffy in his dreamer. We found that it was the sprinkler over flow valve and he did look at it for me to help trouble shoot issue - but you could tell he was upset. Keep in mind I was polite and told him you look upset! Well it was the sprinkler over flow valve - but the tech put the spring back upside down. Regardless, I asked the tech how much he would charge to repair sprinkler over flow valve and immediately without skipping a beat he said $450. I was able to get the part myself at the locking parts dept for $42. The prices are outrageous. Thus is not meant to be a negative review, but the owner needs to be aware of this tech’s customer service attitude - he is suppose to represent the company and owner of company and has failed in thus area. Again this is the customers side of the story and not just hearing the techs side of the story - I wish everyone well but I would not use this company again because of two fronts, I am not sure of their spontaneous pricing and the alleged (techs) supervisory attitude- he does not represent the company in good fashion when asked questions to his work!

Follow up to Brandon provided quote:

Brandon completed the work based on quote to install an updated meter system for my home in Newport. First of all 5 star service. Sometimes when you meet a representative like Brandon for a company like The Plumbing Company ... You just know, there's no doubts.
This was the case with Brandon. Great plumber for a great company. Brandon did this install with no issues no stress, just like he said in his quote, providing excellent work, communication and timeliness just as we discussed and planned, charging the quoted price, which all things considered was very fair. What can you say in 'a word' to express the value appreciation for contracted work:

Brandon provided quote for necessary work at my private residence. Excellent Service and professionalism ... Expect the same when the work is completed. Reasonable price. STELLAR! They have my loyalty. Need a plumber? No reason to go any further. Call The Plumbing Company, you won't regret it. April 1,2021 R. Ward - Newport Rhode Island. Thank Brandon, owner. Great Job!

R. Ward
March 11, 2021

We had a leaking pipe in a small space that is used for all of our storage. Impressive response time, Brandon came out that day and replaced the valve within an hour. No leaks, no ridiculous prices. We will definitely be using The Plumber Company again. Thank you!!

Just had my Navien unit serviced yesterday. The technician was very polite and seemed knowledgeable. However The Plumber Company charged us $1,000.00 for about 4 or 5 hours of service!!!! Totally outrageous rates for Rhode Island. Do not recommend.

Had an error code on my tankless water heater, they responded within 24hrs. Diagnosed and repaired within a weeks time(had to order parts from manufacturer). Excellent service! Subsequently had them repair a faucet and toilet valve. Would definitely refer them and will use again in the future!

Thank you Jason and The Plumber Company for fixing my ancient heater :-) Very happy with the work done and reasonable pricing. Response time was next day and promptly on time. Jason was very knowledgeable, professional, personable, friendly and courteous. Explained the problem in detail and offered solutions in understandable terms. Also chatted about other household issues that the company had experience in repairing. I highly recommend The Plumber Company and look forward to calling them again. On a personal note I want to thank the owner for his military service, from one Veteran to another. Thank you.

The Plumber Company quickly assessed our hot water problem, proposed a solution and provided a reasonable estimate. We couldn't be more pleased with the workmanship, professionalism of the technicians and the result which was better than we anticipated. We would not hesitate to recommend The Plumber Company and certainly will use their services in the future.

Very good to work with! Have had them come for numerous house plumbing / heating projects in the Newport area. They respond to phone calls and I've liked being able to setup a time / date that worked for my work schedule. All of the technicians have been top-notch in their skills and knowledge. Would recommend.

I was impressed and pleased with my boiler repair. Shayne called and arranged to come ahead of the scheduled time. He resolved the issue promptly. He was knowledgeable and honest. Best of all there was no charge for him to come out and give an estimate.
I will call Shayne and The Plumbing Company for my future repair needs. Thank you!