Reviews of local pros in Cranston, Rhode Island

They were able to send Bernie out day of for a non-emergency issue. He came around 5pm and stayed till around 7:30 and was able to resolve our issue, which we really appreciated his willingness to work late. He was polite, straight forward and very clean which was nice as he was doing pipe work in a freshly reglazed bathroom with new floors

Something that caught us off guard was they had a $40 charge for them to come out to give a quote, that I didn't recall hearing about prior to him coming out.

Sergei was incredibly polite and professional. He kept me apprised of all work and the costs I would incur. Extremely satisfied.

We purchased a home in Providence RI in Jan of 2013. During our inspection the boiler clearly need replacing. Over the course of the summer I got seven quotes to replace the boiler, some cheap some expensive and some down right IDIOTIC!

Phillips plumbing was a pleasure to deal with, professional office staff gray techs and really awesome workmanship. They installed our new boiler converting from oil to gas and removing the oil tank from our basement. All the workers were conscious of keep the mess down and making sure everything was to our satisfaction before they left. The installation was really really nice work. I'm a mechanically minded person and a bit of a geek and the quality of the installation made me really happy.

We had a minor issue with the system a couple weeks after the install, it was an issue with the boiler itself NOT their work, they sent someone out within an hour of calling. It was also the same tech that had done the install so he was not only familiar with the job but made my wife more comfortable seeing a familiar face in the house.

These guy were not the cheapest quote I got but the quality of their work and the honest and really spot on communication was well worth the small premium we payed for them to do the work. I hope when you need plumbers you're lucky enough to stumble across an outfit as good as these guys.

From start to finish, we had the best experience with Phillips Plumbing & Mechanical. When we called late Wednesday night for a plumbing problem, Kim quickly returned our call and was so helpful. John took care of us later that evening. Our issue was resolved FIRST thing Thursday morning by Leroy. Leroy was WONDERFUL! Thank you all for being so responsive and professional.

Thank you Phillips Plumbing & Mechanical...we are so happy we found you!

My boiler gave out CO levels high!! Phillips Plumbing came right out estimated the work returned in a timely manner with a replacement boiler!! Beautiful work!! They have taken very good care of me! I had uneven heat distribution due to being on one zone always cold on one floor and hot on another and now they have given me two zones which we are now very comfortable. Love these guys best Plumbers around😁 Excellent quality and very professional. Thank you to all of you... Nathalie from Pawtucket

Reinstalled 2 subpumps, 1 year ago, because of a failure. Found out this week that one of the pumps installed was a 2015 model. 7 years old.
Called, spoke to Pam, she said John would call, no response .
Also, they installed the pipes with check values that just recycled the water back into the well.
Glad I had it checked by the company that installed in it 2005.
Unfortunately, we have been with this company for many years with many services done.
This is very disappointing and even though the service man did the work ,the company is still responsible.

We bought an old house with lots of issues. Kyle came and couldn’t figure out the problem right away. He came back the next day, discovered the issue and started working diligently. It’s going to be a big project but he was very honest and accommodating. He was super friendly and great with my crazy kids.
I had to contact the office with some questions and Sue was just wonderful. Very thorough and patient. I couldn’t be more pleased with the service we have received thus far. Great company! I would highly recommend!

Thank you Phillips Plumbing for yet another job well done. This is the second time we've used them for a big job. The first time they installed a new boiler and this job included putting in a full bathroom in basement as well as replacing all the old cast iron piping to complete a remodel. Not only were they reasonable in pricing the care and neatness of their work is unbelievable! The staff is amazing and had the pleasure of working with not only the owner John, but Mike and Scot as well as the girls in the office Kim and Patty. You guys are the best! We couldn't be more satisfied! We won't use anyone else.Highly recommend.

Sergei was very quick to trouble shoot the problem and make the repair.

The tech came out for a quote fairly quickly, which was the most positive part of my interaction with this company. I was charged a $49 dispatch fee which I initially felt was fair. However, when the tech came out, he gave me extremely high estimates--$265 for a faucet replacement! Up to $8000 for a hot water tank! He came out on Friday and said he would email me quotes by Saturday. It's been a week and a half and I still have not received the email.

Since I'm a landscape architect by trade, I understand the importance of hiring a responsive company that performs quality work and the value that brings to a project. I hired Phillips to perform the rough plumbing for my new home because after meeting with the owner, I felt they were the best fit & checked all the boxes. They did a wonderful job and really treated it like it was their own home they were working on. They did a great job & I couldn't be happier with how smooth things went & how the work turned out.
After work was complete, I also retained their services to consult on one of my very unique landscape projects & the advice I received was invaluable. Do not hesitate to hire this company. They're great people/professionals who take pride in their work.

These guys are the best. I had an emergency! My sewer line collapsed and I needed someone right away. I called Phillips Plumbing and the owner John Phillips came down, looked at the job and provided me with an estimate within 48hrs. Their price was less than most estimates I received and was able to schedule the job and get the work done quickly. Thank you John and your awesome crew!!!!

Kyle got our A/C up and running during a heat wave! The plumbers have always been great as well! Excellent communication and execution!

Serge was amazing! Came out to our house for a major leak and completely rebuilt our piping! No more water! Couldn't be happier with his friendly service 😊

Quick, reliable service, and transparent communication. They arrive as scheduled, complete their work. Their staff also know the meaning of respect for their customers.

Recently had some work done by Phillips Plumbing. They were great from beginning to end. Very professional, on time and thorough. I was recommended by a friend who also had wonderful things to say about the work done. If you are looking to have any work done you wont be disappointed.

I recently had a technician from this company come to my house to assess my 12-year-old heating machine, which had developed a leak. The technician inspected it, recommended replacing the machine due to its age, but also said he could order parts if I preferred a repair. After discussing it, I approved him to order the parts for the repair. A few days later, I received a quote by email, which i believe was reasonable but no call or follow-up regarding the repair schedule. So now, two weeks went by with no updates from the company. I called customer service to check on the status on the repair, I was told that because the technician had recommended replacement, they would not be proceeding with the repair even if that the option I decided to go with. I found this very frustrating, as I had discussed it with the tech and approved the repair. The lack of communication and unwillingness to honor my choice to fix the machine, despite the technician agreeing to order parts, was disappointing. I wouldn’t recommend PHILLIPS PLUMBING & MECHANICAL if you’re looking for a service that values customer choices and keeps clients informed.

Excellent customer service! The process with Phillips is very fluid and well orchestrated. We were able to apply for 0% financing with their help.

The plumbers are friendly, empathetic to customer voice and needs and are excellent in what they do.

The gas heater setup is not only functional but also beautiful and is what I call “functional art” .

What’s more, they also have us two dinner ticket at a beautiful restaurant and I got to enjoy it with my husband.

Truly remarkable service and great care for their customers.

Phillips plumbing always delivers the most professional service, and they are incredibly reliable and trustworthy. I never have any doubt, whenever I call them, the job is done correctly, quickly, and professionally. I wouldn't use any other plumbing company since finding them. I've had them do a few jobs over the years, mostly replacing water heaters in rental units and relocating water heaters. I can't recommend them more highly.

Predatory pricing . The price given was about 240. The total toilet install was 777. You told me that you charge by the task
No price list was offered to me. Your response is total rubbish. Have a good day. Honesty is the best policy.

They sold to gem. It makes sense now. Gem bought a into their baggage.

Has this placed changed owners in the past couple of years? I ask because I contacted them to get an estimate on a bathroom job. I asked and was assured the estimate would be free. So the guy comes out, does a cursory look at the project, says he can do it, mumbles that if he stays any longer I'll be charged a fee. ???? At least that's what it sounded like. So he went back out to his truck to write up an estimate and I had no chance to ask if the price he quoted included the trap. He comes back in and thinking I'd have a chance to ask my question, he shoves a paper in my face and says I owe $49, but he'll apply a $20 coupon so it'll only be $29. But I was told the estimate was free. To which he replied, but there is a dispatch fee. Wait, what? No one mentioned this to me on the phone so we both decided to call the office and were told that it was entered incorrectly and I wouldn't be charged. OK. Then he mumbled something about commission or something, folded the estimate, and was going to take the entire thing with him. Aren't I supposed to get a copy?? So he left and the next day I thought they'd be open, I called and spoke with the same guy who said it was an error that I was charged a fee. I said that I wanted clarification on whether or not the estimate included the necessary trap. The dispatcher said he'd leave a message for the plumber and get back to me. Didn't hear back so called again, guy acted like he didn't remember, took down the message, and again said he'd get back to me once he talked to the plumber. That was 1 week and 2 days ago. There's no way I'd do business with Philips again. They've gone way downhill since they did a big project for us a couple of years ago. Great workers, excellent work. Now, I don't recommend.