Reviews of local pros in Johnston, Rhode Island

If we could give it a lower rating we would. Good initiation in giving us a quote and taking the first half installment(july2) and went downhill right after. Took them over two weeks to get the equipment and delayed installing TWICE claimed all the stuff didn’t arrive (Friday and following Tuesday). Said they’ll come on next Friday to install but never showed up or even called. After calling them several times without any response we decided to tell them we wanted our refund. They immediately called back saying they’ll come following Tuesday and for once they showed up with all the gear. Finally installed only to find they couldn’t snake through the ceiling to put a power cord into the breaker. Next day tried again with no luck. Said they’ll come back with electrician and then AGAIN no follow up. Now we are talking August 1. (This is three heat waves later).Two days later we called our electrician to come Friday and called to inform them about this. Right after they called to say they’re getting theirs and it will be done the very next day which it did thankfully.
Best part is the owner called that same day (who rarely took our calls) asking for the second half installment (which we had agreed on) but wanted us to pay extra for electrician work (which was already included in the quote).
I would NOT recommend this company whatsoever!!!! Extremely annoying and disappointing experience!!! I’m just glad it’s over.

Great technician! First time I have said that about a technician sent by our home warranty program.
He was super honest and did a great job. Showed me exactly what he found and explained everything.
I thought we were going to be sold another AC unit. I’m so happy Sanad came! The home is cool, and frankly Sanad is pretty cool too. Thank you!

Great experience!!

Good quick and professional service

Always finds a way to get the job done.

Great quality service. Would use them again.

They were prompt, explained everything. Fair on price. Zero complaints. I recommend.

I call Done Right I had no heat They came right out. Great company to deal with the service was great employees are very professional and very clean and the owners are great to deal with

Great people, great work, fair price.

Great service and communication! Real deal pricing and they don’t try to charge for unnecessary services! I HIGHLY recommend! It’s “Done Right”!

Communication is big for me, and the team at Done Right kept me informed every step of the way! The got the job done when they said they were going to and it came out great.

Excellent work on time wouldn't hesitate to call again

Great company to do business! Reliable, knowledgeable, and friendly. Will definitely call them again for all our HVAC needs

I would definitely use and recommend Done Right HVAC anytime. I called at 11am with sort of an A/C emergency on a 90 degree day, and a technician was at my home by 2:30 that day to fix the situation. . Highly Recommended. The technician went above and beyond to rectify the situation.

They were amazing and gave the best service, I’d highly recommend them to anyone looking for HVAC work!

I called Done Right on Monday, made an appointment and Jeremy arrived ON TIME the next day!! He got the furnace working within an hour and the price was reasonable. I am so thankful I saw their billboard! I will call them again in a heartbeat. The company is named correctly!!

Done right has helped me with our heating and air conditioning installation system. From the time I called to the technicians that you were installing the new system, the process was super affordable and simple. I would highly recommend them for any hvac service needed.

The installation of the new air conditioning system in my house was performed on time and done in one day. It has worked great throughout this hot summer.

We recently had a heat pump installed by Done Right. They did an excellent job! The technicians, Jeremy and Kevin, were professional, knowledgeable, and very polite! They were very patient in answering any questions that we had. They’re excellent! I would not hesitate to recommend Done Right for heating and cooling needs! Thank you for the installation!

I have had a great experience working with Done Right! Anytime one of our boilers goes down they respond within 24 hours and show up to fix the problem! They let me know exactly what the problem is. They are extremely professional, affordable and very dependable company! 5 Stars!!!

They came out in the end of May, and gave us a good quote. Said they would send a written quote in mail. Never got. I called multi times at least 12 times, still I have never have got in writing or email with quote. It is now July 21st.
So, gave up on trying to get quote.
I will just look for another company, and not waste any more time with this company.