Reviews of local pros in Johnston, Rhode Island

Guys can’t even drive the van never mind do whatever work they plan on doing ! Wouldn’t recommend . 1 star . Stay away !

Please save your money … customer service is ridiculously rude, they tried to steer my company away from ordering a part stating “ yeah it takes a long time to come in” wow just wow
Negative 20 stars please !

I been customer And Paying service agreement for past last 20 years $350winter/summer !! Thinking I be saving money when comes Rapair service but “not chance” ,continental will charge double

Had the worst experience.charged me 150.00 for a half hour to tell me it couldnt be fixed.which was fine but that was sat morning so told my son they would call us on monday when the office opened.are you serious its february and was gonna be without heat for 3 days .dont you think if they charge you double they could fix it the same day and not leave people out in the cold.they will never call them again

Yup, they work with lowes that how I got connected. I’m due a rate over a year now they just give me the run around. Spent 20k on my central air these people are a mess and will be brought to small claims
Too.

Russell from Continental came and was excellent. He was professional and did a thorough job. Highly recommend.

Best Service and Professional Repair that a customer can get !!! You know why ! Because I'm the service guy there fixing it professionally and safety is number one Before and after i finish at a customers house !!.. Thank you and be safe . David Y

This company has not returned my calls, constantly said they'd show up for scheduled times but keep never doing so, and have still not come back to investigate a leak that has caused damage. Frustrating experience.

Prompt, professional, friendly and knowledgeable! Installed new burner in 1 day and explained everything thoroughly.

All I can say is DON'T use them. Poor customer service and NO follow up. Don't return phone calls to complete scheduled service. Waited weeks for a return phone call. Work NEVER finished....however the bill arrived...LOL

Tried calling to schedule an appointment on 5/3/2017. Person answering the phone hung up on me twice, then was extremely rude when she finally did decide to talk to me. I would not do business with them based on this unprofessional behavior. Clearly customer service is not a priority. I will find another provider.

Quality of customer service is wonderful understanding the need urgent requests very efficiently. Also, the technician David was very precise and explained maintenance service and corrected my air conditioning unit issues quickly.

Had Continental install a central A/C. They installed it improperly - wrong configuration and not as the salesman promised. Then they never called back when I called about it. Next time I'll use Gem (I've never used them, but they gave me a slightly lower quote. Unfortunately, I had the stupid idea of trying to give work to a smaller company!)

I had 2 mini splits installed, crew was on time, professional, informative and did a great job. Foreman on site x 2 assess work performed. All questions were answered.

we use this company to install rooftop ac heating they used the old ac wiring which is 3 wire and the new unit required 6 wire they ask for more money to fix their own fault. and when you call for service any person came to the building dose not have any idea what he is doing I think they hire any person off the street no experience not professional

Went with continental engineering to install a new high efficiency furnace, ac and thermostat. Later on in the night after install there was a hose that was not attached that was draining water all over our washing machine and floor. This was supposed to be attached to the drain pipe but wasnt. I fixed that and let them know. Also they didnt have a right to touchmy dryer vent hose AT ALL but they broke the vent hose and the vent plate outside. I had a solution for that that didn't involve breaking it. Aside from that for 15,000 I expected the job to be a lot less sloppy.

STAY AWAY. MUCH BETTER PLACES TO DO BUSINESS WITH. OWNERS WILL NOT CALL AND WILL AVOID YOU. 2 years ago, they sold me a central AC system for $23,000. it was the most expensive they offered. I did not negotiate, rather simply said yes. Their install crew was fantastic. Fast forward 2 years. In February/March, I received a maintenance request by mail for $168.00 for annual maintenance. I sent in the paper, with specific instructions regarding a phone number change. I also marked “please call me to schedule an appointment”. They cashed the check April 30th. No call. I then called their team in late May, early June to schedule. The woman who answered the phone in service could not have been more curt, and rude. I was actually wondering if I had called the wrong store, since Dave and the install crew had been so amazing. She challenged me writing notes on the maintenance slip I sent in. Something along the lines of “we got 200 of these and don’t have time to read them”. I politely scheduled my appointment for their team. I scheduled it on a Friday and took the day off. 8 am appointment. At 8:30, I naturally called. She was rude again and said “my guy called out sick. I TRED TO CALL YOU”. I asked what number and she stated my old number. I told her I changed it on the form and she reiterated that you don’t read them. I then asked why she didn’t try email. She was stumped. She rescheduled AGAIN for a Friday, between the hours of 8-10. I called at 10 when no one had showed up and she was over the top angry. So much so, I called back and asked for a decision maker.
Richard Sr., took my call once I threated that I needed to speak to a decision make, a manager, an owner, somebody. He told me he would have someone get to my house that day. She sent a repair tech, not a maintenance tech. My wife waited until 3pm and wasted her day because their team could change filters. The tech was empathetic and called back to the woman in service. She said “2 weeks is the best I can do”. Their tech was even embarrassed. I then called Richard Sr. no less than 10 times and he would not take my call, nor return the call. The very nice young lady who answers the phone was embarrassed that I had to keep calling. No call from him and no answering the phone. The nice young lady was so embarrassed when I asked her if I was the big bad wolf that no one would call me back or take my calls. That is when Richard Jr. picked up. I asked him to call me back with the time the tech was supposed to come to my house because the woman only told us “2 weeks is the best I can do”. He asked my number, allegedly wrote it down and never called me.
When the tech came to do the annual maintenance, I informed him about programming zone 3 (PROMISED AT INSTALL). I showed him the thermostat that had been there since install. He came for annual maintenance AND DID NOT HAVE A MASTER FILTER! Why? Why would you schedule a maintenance visit, waste my time AGAIN and not have the proper filter on board? The technician was awesome. Very polite and patient. He had to call several time to have someone walk him through the process of adding a zone to the mother board. He did it professionally and I tipped him for his attention and care. So, I paid $168.00 and did not get yearly maintenance and then I get a bill for a thermostat I have had for 2 years. Sounds like the lady in service is trying to “get at me” for my complaints.
I still do not have a new filter, never had an annual maintenance visit, and have a bill for a thermostat I already had in my house. STAY AWAY. MUCH BETTER PLACES TO DO BUISNESS WITH.

My husband and I used this company to install a new heat and Ac system. This was a $15,000 job. They installed the equipment what seems to be fine with the exception of a dehumidifier hose that they left sitting on top of my washing machine. It spewed water all over my basement for hours before it was noticed. They also without permission disconnect my dryer vent , broke the plate for it outside, and plugged up the dryer vent hole so we couldn't re attach it. The reasoning was that is was too close to the AC condenser. In the process they also broke the dryer vent and my dryer has not worker properly since. When we told them about all this the response we received was "oh okay"

We were having a small problem with our air conditioning. I called late on a Monday afternoon and they sent someone right out the next morning. John fixed our air conditioning in a short amount of time and we are completely happy with their great customer service! Unfortunately that was 10.years ago.....now I have called several times....get the run around.....can no.longer recommend 5/24/24

Called Continental due to our a/c system leaking and causing large puddles in our basement. They came out quickly and fixed the issue. The tech was very professional, did multiple tests and explained how the tests work and what to look for. He cleaned up the area and have not had an issue since. Our a/c is cold and our basement is dry again. I would recommend Continental.

Great experience! Had them come into our salon to custom design and install a HRV system and plasma generator for pristine air quality. They came up with a great design, got my installation complete ahead of schedule and I haven't had a better experience with a contractor in a long time. Really delivered on their promise.
I also use them for my Quarterly maintenance on our heating HVAC system.